Mitel Sx 2000 Llightware 32 General Information Guide

							Peripherals
50003097 Revision A 47
DATASET 2203
The stand-alone DATASET 2203 is a synchronous dataset which provides transparent 
synchronous communications for X.21 and V.35 compatible terminals.
The DATASET 2303 is available in black only.
For installation instructions, see the SX-2000 Install Peripherals section of the Technical 
Documentation CD-ROM.
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DNIC Music On Hold/Pager Unit (DMP)
The DNIC Music On Hold/Pager (DMP) unit interfaces a port on the DNI Line card to
 an external music source for Music On Hold
 an external paging amplifier for Paging.
The unit is powered by the system and does not require a separate power source. A single 
25-pair amphenol cable connects to the system via the main distribution frame (MDF); the unit 
can be wall-mounted. A single LED indicator provides basic status information.
Each DMP supports one music source and one paging zone, and the system supports one 
music source and 16 paging zones (15 individual zones and 1 all zone). If you need more 
than one paging zone, you can use multiple units; for example, for 16 paging zones, you need 
16 DMP units.
Note:You can combine E&M paging with DMP Paging.
For installation instructions, see the SX-2000 Install System section of the Technical 
Documentation CD-ROM.
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Features
Standard Features
The following table lists the standard features available on the SX-2000 system.
Standard Features 
Feature NameDescription
Abandonded Call Against 
Attendant Attendant GroupWhen a caller terminates a call while waiting for an attendant group, SMDR logs 
report the attendant group’s 4 to 7 digit directory number in the Called Party 
field. The letters ATT or AT are not displayed.
Account Codes - DefaultDefault Account Codes are entered automatically by the system each time a 
user dials an external number. They may be used to segregate groups in SMDR 
for billing.
Account Codes - Verified and 
Non-verifiedVerified Account Codes let you access features that are not normally available 
at a station. These Account Codes can be used at any station to change the 
COS and COR.
Non-verified Account Codes let you enter codes on the SMDR record for billing 
and/or call management.
Account Codes - SystemSystem Account Codes are automatically outpulsed by the system when 
outgoing calls are made on a specialized carrier trunk circuit.
Add HeldAdd Held lets you move a call on Hold to another line appearance, form a 
conference with a call on Hold, or add a call on Hold to an existing conference.
Advice of ChargeAdvice of Charge (AOC) allows the caller to determine the cost of a toll call. The 
AOC feature supports calls on the PRI card.
Attendant AccessSee Attendant Directory Number, page 50.
Attendant Alarm IndicationsSee Attendant Console Status Display, page 50.
Attendant Bulletin BoardThe Attendant Bulletin Board is shared by all SUPERCONSOLE 2000s on the 
system and is used to both post information that you want other attendants to 
see and to store speed dial numbers that all attendants can access
Attendant Busy-Out (Console)Attendant Busy-Out (Console) places your attendant console in a busy-out 
condition (absent status) under certain circumstances. In the busy-out 
condition, incoming calls are automatically rerouted.
Attendant Busy-Out (Station)Attendant Busy-Out (Station) lets you busy-out a specific station by using the 
attendant console. When you busy-out the station, it cannot be used or 
accessed.
Attendant Call Answering 
PriorityPriority can be assigned to calls based on their destination.
Attendant Call Information 
DisplayThe Attendant Call Information Display provides the attendant with information 
about called and calling parties.
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Attendant Call SelectionAttendant Call Selection lets you choose which group of incoming calls to 
answer first; each group is selected by pressing a softkey on the attendant 
console.
Attendant CAS InterfaceCentralized Attendant Service (CAS) Interface allows the system to be a remote 
node for a CAS site. CAS is an attendant call handling service that is provided 
at a central office switch for calls from both public and private networks.
Attendant ConferenceAttendant Conference lets the attendant set up one or more conference 
connections between central office trunks and internal stations.
Attendant ConsolesSee Peripherals, page 27.
Attendant Consoles (Multiple)Multiple Attendant Consoles can be supported on the system. The number of 
consoles required must be determined by the customer prior to system 
installation.
Attendant Console FirmkeysAttendant Console Firmkeys on your console can be programmed as one of the 
following feature keys: Phonebook, Guest Service (Hotel/Motel), Group Page, 
Trunk Status, Trunk Flash, Alarm, SMDA, Select Option, or blank (no 
application).
Attendant Console Status 
DisplayAttendant Console Status Display on each attendant console displays various 
parameters such as Day/Night Service, Attendant Status, and Alarm Status.
Attendant Directory NumberAttendant Directory Number lets you dial an attendant directory number 
(typically “0”) to reach the attendant. Separate directory numbers can be 
programmed for each attendant console.
Attendant HelpAttendant Help provides you with online assistance. You do not have to 
terminate the current session to use Attendant Help; however, you must be in 
desktop or CDE mode.
Attendant HoldHold lets you temporarily suspend a telephone call. While the call is on Hold, 
you can use the other telephone features. SUPERSET 700, SUPERSET 7000, 
and SUPERCONSOLE 2000 consoles can Hold up to six calls; 
SUPERCONSOLE 1000 consoles can Hold up to eight calls.
Attendant Identity Information 
DisplayAttendant Identity Information Display lets you view the console’s prime 
directory number, the system software version, and the console’s hold slot 
number.
Attendant LockoutAttendant Lockout prevents the attendant from re-entering a call once the 
attendant has released.
Attendant MessagingAttendant Messaging lets you activate a message waiting condition on a station 
from the attendant console. The condition can be queried or canceled by the 
attendant or by a station user with the appropriate Class of Service.
Attendant Metered CallsAttendant Metered Calls lets you use the attendant console to track the cost of 
outgoing trunk calls.
Attendant New Call ToneAttendant New Call Tone notifies you of new calls to the attendant console 
through an audible indication.
Attendant Position Busy-OutSee Attendant Busy-Out (Console), page 49.
Standard Features (continued)
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Attendant RecallAttendant Recall automatically alerts the attendant when a trunk call has been 
extended to an idle station and not answered within a specified time-out period 
or when a call on Hold at the console has not been answered within a selected 
time.
Attendant Ringer ControlAttendant Ringer Control lets you mute the attendant console ringer. When the 
attendant console ringer is muted, incoming calls continue to be indicated by the 
Call Waiting prompt at the top of the display.
Attendant Scratch PadThe Attendant Scratch Pad is your own personal telephone directory and Speed 
Dial list. Use it to save telephone numbers for faster dialing or to store the 
names and numbers of callers for future reference. 
Attendant Serial CallAttendant Serial Call automatically returns a call to the attendant console when 
the caller finishes with the called party.
Attendant Setup and 
Cancellation of Station 
FeaturesThe attendant can setup and cancel certain station features such as Call 
Forward, Do Not Disturb, Callback, and Reminder.
Attendant Station Busy-OutSee Attendant Busy-Out (Station), page 49.
Attendant System LoginThe attendant has Terminal access to some system programming functions 
from the attendant console. To access these programming functions, the 
attendant must log on.
Attendant Tone SignalingAttendant Tone Signaling lets the attendant send tones over the circuit once a 
call has been established.
Attendant Trunk Group Busy 
StatusAttendant Trunk Busy Status Display lets you display and/or print the busy 
status of the system trunk groups from the attendant console.
Auto-AnswerAuto-Answer lets you automatically answer calls that ring your Prime line.
Auto-HoldAuto-Hold lets you automatically place an active call on Hold when you press a 
line key to originate or receive another call.
Automatic Route Selection 
(ARS)Automatic Route Selection (ARS) simplifies local and long distance dialing by 
automatically selecting the most convenient and cost-effective route and by 
inserting and/or deleting the proper routing digits.
Broadcast GroupsSee Groups - Key System and Multicall, page 55.
Broker’s CallBroker’s Call lets you temporarily suspend a telephone call while you originate 
a new call. Once the new call has been established, you can alternate between 
the two calls. 
Busy Dial ThroughBusy Dial Through lets you dial a Feature Access code sequence when a busy 
condition is encountered. See Callback, page 52, and Camp-on, page 53.
Busy OverrideSee Override, page 57.
CalculatorCalculator lets you use your telephone as a basic four function calculator by 
using the telephone keypad, display, and softkeys.
Calibrated FlashSee Flash - Calibrated, page 54.
Standard Features (continued)
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Call AnnounceCall Announce lets you make an announcement to a busy party. The busy party 
automatically answers the call Handsfree. 
CallbackCallback lets you request that the system notify you when a busy line becomes 
idle or when an unanswered station goes off-hook and on-hook.
Callback - System 
ProgrammableCallback - System Programmable lets you program the destination of a matured 
callback set against a key line or multicall line group.
Call By NameSee Phonebook, page 57.
Call CoverageCall Coverage is provided through a combination of features:
Call Rerouting, Call Forward, Do Not Disturb, and
ANSWER PLUS® - Mitel Call Distribution.
Call Duration DisplayCall Duration Display provides you with an indication of the call duration for 
incoming and outgoing calls. The display is incremented in one minute 
increments (commencing at 0:00) from the beginning of the call to the end of the 
call.
Call ForwardCall Forward lets you redirect incoming calls to an alternate number.
Call Forward - Cancel AllCall Forward - Cancel All lets you cancel all types of Call Forward.
Call Forward - Follow Me - End 
ChainingCall Forward - Follow Me - End Chaining ensures that calls are not further 
redirected. 
Call Forward - Follow Me - 
Reroute When BusyCall Forward - Follow Me - Reroute When Busy forwards the call to the original 
set’s First Alternative Rerouting if the call forward destination is busy.
Call Forward - ForcedCall Forward - Forced lets you manually redirect an incoming call on your Prime 
or private line to another number.
Call Forward - OverrideCall Forward - Override lets you bypass any Call Forward condition that is set 
at the station that you are calling. 
Call HoldSee Hold, page 55.
Call ParkCall Park lets the attendant Hold a call so that a telephone user can remotely 
retrieve the call.
Call PickupCall Pickup lets you answer an incoming call that is ringing at another station.
Call PrivacyCall Privacy protects a call from audible Call Waiting tones, as the result of a 
camp-on, and prevents intrusion of any kind (for example, busy override).
Call ReleaseSee Release, page 57.
Call ReroutingCall Rerouting lets the system redirect calls to alternate answering points or 
devices under specified conditions. Call Rerouting may be used to redirect calls 
always (in Day, Night 1, and/or Night 2 mode) or under busy, no answer, or Do 
Not Disturb conditions.
Call SplitSee Conference Split, page 53.
Call SwapSee Swap, page 58.
Call TransferSee Transfer, page 59.
Standard Features (continued)
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Call Waiting - Swap AutomaticCall Waiting - Swap Automatic lets you use the switch hook to alternate between 
two calls when a party is trying to call your station or when you have a call on 
Consultation Hold.
Camp-on (Call Waiting)Camp-on, or Call Waiting, lets you notify a busy party that you are waiting. An 
attendant may also put a call through to a busy station to indicate they are 
waiting. Upon hearing the Call Waiting tone, the busy party can either respond 
or finish the current call.
Camp-on Tone SecurityCamp-on Tone Security prevents you from hearing the Camp-on or Call Waiting 
tone. If any party in a call has this option enabled, no Camp-on tone is returned 
to anyone in the call. 
Centralized Attendant Service 
(CAS) InterfaceSee Attendant CAS Interface, page 50.
Class of RestrictionClass of Restriction (COR) limits a station’s access to specified numbers. A 
station may have three CORs (Day/Night1/Night2 service), and the COR may 
also be changed by using a Verified Account Code.
Class of ServiceClass of Service (COS) defines a station’s feature and timer options. A station 
may have three COSs (Day/Night1/Night2 service), and the COS may also be 
changed by using a Verified Account Code.
Clear All FeaturesClear All Features lets you cancel most of the features activated on your 
extension or another user’s extension.
ConferenceConference lets you connect three or more people into a single telephone 
conversation. While you are in a Conference, you can use any of the features 
that would normally be available during a two-party call.
Conference SplitConference Split lets you separate a 3-party conference so that you can speak 
privately with one of the parties. While you are speaking privately with one party, 
the other party is on Consultation Hold.
Data ApplicationsData Applications include many data features, which provide data-switching 
facilities for local and remote data terminals, and/or computers.
Date and TimeThe date and time may be set from any attendant console. This data appears 
on all Station Message Detail Recording (SMDR), traffic measurements, data 
dumps, SUPERSET display telephones, and attendant consoles.
Day/Night Service ControlSee Night Service, page 56.
Dial Pulse SignalingThe system can accept or generate rotary dial pulses. The system automatically 
detects which type of signaling is used by an individual station when a call is 
dialed. It will automatically outpulse rotary dial or DTMF signals according to the 
requirements of the particular interconnection.
Dial ToneYou will normally hear continuous dial tone when you lift the handset. You will 
hear discriminating dial tone (also called interrupted dial tone) or transfer dial 
tone under certain conditions. 
Dial Tone - Outgoing CallsThe system can provide a pseudo-CO dial tone to prevent possible confusion 
to station users.
Dialed Number EditingDialed Number Editing lets you edit numbers during dialing.
Standard Features (continued)
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Dialing - Conflicting NumbersThe system can differentiate between conflicting numbers such as 1-0-0-0-0 
and 1-0-0-0. In this example, if the 5th digit is not dialed within a time-out period, 
the system assumes that the dialed sequence is complete and makes the call.
Direct-In Lines (DIL)Direct-In Lines (DIL) allow incoming trunks to be assigned to a specific station 
or hunt group so that calls from the trunk ring the station or hunt group directly.
Direct Inward Dialing (DID)Direct Inward Dialing (DID) allows incoming calls on designated trunks to 
directly access predefined stations (or other answering points) on the system.
Direct Inward Dialing (DID) - 
GermanyDirect Inward Dialing (DID) - Germany allows incoming calls on designated 
trunks to directly access predefined stations (or other answering points) on the 
system. For the German requirements, this feature provides specific DID call 
processing functionality.
Direct Inward Dialing/3 (DID/3) 
Protocol TestThe DID/3 protocol test is a test of protocol operation. This test lets the PTT 
access an incoming DID/3 trunk, have the DID/3 trunk answered within a 
specific answer time, and monitor the signals while being connected to silence 
within the system.
Direct Inward System Access 
(DISA)Direct Inward System Access (DISA) lets external callers access the system by 
using a special trunk. The system sees the DISA trunk as a station with its own 
Class of Service and Class of Restriction. Calls that enter the system on DISA 
trunks have access to a variety of system features. In all cases, the DISA trunk 
can be assigned account codes to provide a high degree of security or 
additional options.
Direct Outward Dialing (DOD)Direct Outward Dialing (DOD) lets you make external calls without the 
assistance of the attendant.
Direct PageDirect Page allows you to page another telephone over its built-in speaker.
See Off-Hook Voice Announce, page 57.
Display Contrast ControlDisplay Contrast Control lets you adjust the contrast of the alphanumeric 
display.
Do Not DisturbDo Not Disturb (DND) lets you place your set in an apparent busy condition 
without affecting the outgoing functionality. If someone calls your set while DND 
is activated, he or she will hear a special busy tone. 
DPNSS Call DiversionDPNSS Call Diversion offers users, who are absent or busy, the capability of 
having their calls forwarded to a third party.
DTMF Keypad SupportDTMF Keypad Support lets ONS/OPS extensions use all 16 keys on a 4x4 
DTMF keypad. The additional row of four keys (ABCD) is used to access 
features in the system.
DTMF To Rotary Dial 
ConversionSee Tone-To-Pulse Conversion, page 59.
Feature KeysFeature Keys let you activate features without dialing Feature Access codes.
Flash - CalibratedCalibrated Flash provides an alternative method of generating a Switchhook 
Flash.
Flash - SwitchhookSwitchhook Flash lets you place a call on Consultation Hold and return to dial 
tone so that you can invoke station features.
Standard Features (continued)
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Flash - TrunkTrunk Flash lets you single or double flash a trunk in order to access Centrex™ 
features.
Flexible Answer PointFlexible Answer Point lets station and console users program a night answer 
point for their incoming trunk calls.
Ground ButtonA Ground Button (Recall Button) lets you place a call on Consultation Hold and 
return to dial tone so that you can invoke station features. The Ground Button 
provides an alternative method of producing a Switchhook Flash.
Group PageGroup Page lets you page a group of telephones over their built-in speakers.
Groups - Key System and 
MulticallKey System Groups and Multicall Groups let multiple telephones share the 
same extension number. Incoming calls ring all of the idle stations, and the 
stations stop ringing when one member answer the call.
Handset Receiver Volume 
ControlHandset Receiver Volume Control lets you adjust the volume of the handset 
receiver.
Handsfree OperationHandsfree Operation lets you use your telephone without lifting the handset.
Headset OperationHeadset Operation lets you use a Headset to make and receive telephone calls.
HoldHold lets you temporarily suspend a telephone call. While the call is on Hold, 
you can use the other telephone features. The call can be either retrieved at the 
originating telephone or another telephone.
HotlineHotline limits your access to a designated answer point. The system 
automatically dials the answer point when you go off-hook. The designated 
answer point can be another station, an attendant, a trunk, or a hunt group.
Hunt GroupsHunt Groups let you dial a pilot number and have the call completed to the first 
idle station in a group of stations. Any station within a Hunt Group may be 
accessed directly by dialing the station number.
Intercept HandlingIntercept Handling lets the system control what happens to a call when the call 
cannot be completed to the required destination. A call may be routed to a tone 
or to a directory number. Two alternate destinations may be programmed for 
each condition. 
Interconnect RestrictionsEach peripheral device is assigned an Interconnect Number that is used to 
restrict one device from connecting with another. Interconnect Restrictions can 
be used to restrict access to certain trunks, stations, or equipment (i.e. data 
communications equipment). The restriction is also a function of the direction of 
the call.
Key System GroupsSee Groups - Key System and Multicall, page 55.
Language ChangeLanguage Change lets you change the language of the telephone softkeys and 
prompts to any one of the following languages: English, French, Italian, 
German, LA Spanish (Latin America), EU Spanish (European), Dutch, BR 
Portuguese, PT Portuguese, or Romanian.
Note: The SUPERCONSOLE 2000 allows for English or French only.
Line Types and AppearancesLine appearance keys are single or shared lines that appear on the SUPERSET 
telephone programmable keys. There are three types of lines: Prime, 
Non-Prime, and No Where Prime.
Standard Features (continued)
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Line Appearance Ring TypesEach line appearances can be programmed to ring in a different manner.
MaintenanceThe SX-2000 system provides extensive maintenance coverage. All types of 
peripheral hardware are periodically tested by the system. Maintenance users 
may also test individual circuits on demand.
Meet Me AnswerMeet Me Answer lets paged parties respond to a Group Page even if they do 
not know the identity or location of the paging party.
Messaging - AdvisoryMessaging - Advisory lets you select a short advisory message to show display 
set users who call your telephone.
Messaging - CallbackCallback Messaging lets you leave a callback message on a telephone when 
the called party is busy or does not answer. When you receive a callback 
message, you can review the message on the display (if applicable) and/or call 
the sender back.
Messaging - DialedDialed Messaging lets you leave a message waiting indication on a telephone. 
When you receive a message waiting indication, you call your message taker to 
accept the message.
Mixed Station DialingMixed Station Dialing lets you use both rotary dial and DTMF telephones within 
the system and on the same line.
Multicall GroupsSee Groups - Key System and Multicall, page 55.
Multiple ConsolesSee Attendant Consoles (Multiple), page 50.
MusicMusic lets you listen to the Music On Hold music source through the speaker of 
the telephone.
Music On HoldMusic On Hold provides callers with music while they are waiting for a call to be 
completed. Music On Hold is provided when a call is on Hold, when a call is 
transferred to a busy party, or is in Call Waiting. The music source is provided 
by the customer.
NetworkingThe SX-2000 system supports both analog and digital networking. See Node ID 
Recognition, page 56, and Uniform Numbering Plan, page 60.
NI3 Calling Name DeliveryNI3 Calling Name Delivery allows the called party to see the name of the caller 
on the telephone display screen if the caller has programmed Calling Name to 
Allow through IMAT. The NI3 feature supports both incoming and outgoing 
calls for the PRI card and the ISDN Network Gateway, page 9.
Night ServiceNight Service lets you redirect calls to alternate answer points for individual 
trunks. The answer point used depends on the selected mode of operation 
(Day, Night 1, or Night 2).
Night Service - AutomaticAutomatic Night Service places the system into Night service automatically if all 
attendant consoles are unable to receive calls or if all attendant consoles are 
inactive and the time-out period has expired.
Node ID RecognitionNode ID Recognition lets a system in a network determine if an incoming call 
applies to it or to another system in the network.
Non-Busy StationNon-Busy Station lets you program an extension never to return busy tone. This 
feature is used for special situations (e.g., as emergency stations).
Standard Features (continued)
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