Mitel Sx 2000 Llightware 32 General Information Guide
Have a look at the manual Mitel Sx 2000 Llightware 32 General Information Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 55 Mitel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Capacity Levels, Software Configurations, and Dimensions 50003097 Revision A 87 Hardware Dimensions (no longer sold) Parameter NameMFRD Level 1237122527 Attendant Consoles (Note 1)48816242432 DNI Channels (Note 2)256448704864236817641504 DTRX Service (Data Transceiver Circuits)24242424484848 Modems681220401040 Programmable Key Modules (PKMs)10152530756550 SUPERSET 700 Consoles (Note 3)88816161616 System Ports (Note 4): - Datasets486496112400100208 - DTMF Receivers64128128128128160128 - Multiline Sets72144240300756675500 - Single Line Sets (ONS/OPS Lines)1923527521360250428001000 - Trunks (Note 5)1121442043126286281600 Tone Detector Circuits (Note 6)32323232323232 Notes: 1. The difference between the maximum number of SUPERSET 700 consoles allowed and the total number of attendant consoles allowed may be made up with SUPERCONSOLE 1000 units without the printer port enabled. 2. A DNI line card provides 16 DNI circuits with 2 DNI channels per circuit. Given the total number of DNI channels, you can determine the maximum number of DNI line cards. For example, with MFRD 2, you can have 448 DNI channels or 14 DNI line cards (448 divided by 2 x 16). 3. The maximum number of SUPERSET 700 consoles that can be used in the system depends on the Main Controller card and MITEL Traffic Capacity Level (MTCL). For the purposes of hardware dimensions, a SUPERCONSOLE 1000 attendant console with its printer port enabled is treated as a SUPERSET 700 console. 4. Although the system dimensions permit support for these figures, each peripheral cabinet has a physical maximum of 192 ports and each DSU cabinet has a physical maximum of 240 (multiplexed) ports. 5. When you program a trunk card in the System Configuration form, the maximum number of trunks is allocated automatically. For example, 8 trunks will be allocated for the LS/GS card and 4 trunks will be allocated for the E&M card. 6. A Tone Detector card must be used to achieve the maximum 32 circuits. The 32 circuits on the Tone Detector card replace the 10 tone detection resources on the Main Controller card.
SX-2000 General Information Guide 88 Revision A 50003097 Feature Dimensions (no longer sold) Parameter NameMFRD Level 1237122527 Attendant Console Groups8121224483660 Attendant Console Calls Waiting262648727296 Broadcast Groups18036060075018751688500 Busy Lamp Groups (Monitored Devices)3771135184438449150 Call Reroute Always16203664176209200 Call Reroute 1st Alternates2660110256336400336 Call Reroute 2nd Alternates16161616323832 Class of Restriction (COR)64646464969696 Class Of Service (COS)64646464969696 Dataset Groups1010101045845 Default Account Codes205070100225200400 Departments (in Tel Dir)50505050700700700 Digit Modification Tables256256256256256256256 Digit Blocks600600600600200020002400 Digital Links (Note 1)28810262640 DTS Service Numbers8101632646464 Group Page groups2481216168 Hunt Groups (Note 2)1420366417699150 Independent Account Codes400400400512100012508000 Locations (in Tel Dir)20303550707070 Modem Groups 44610151015 Modems per Modem Group681220404040 Page Groups (Zones)2216161616 Personal Speed Call Users (Note 3) (blocks of 10 speed calls per user)36100200500500700500 Pickup Groups155070100200240170 Routes200200200200200128200 Route Lists12812812812812864128 Page 1 of 2
Capacity Levels, Software Configurations, and Dimensions 50003097 Revision A 89 Speed Call Digit String (avg. 12 digits)42090010002500250035002500 SUPERSET Callback Messages per System (see Note 4)4896160200500200500 System Account Codes16161616242430 System Digit Strings (Note 5)5841049202733066814809130000 System Speed Call100150250500600500600 Telephone Directory Entries30050090013603600460020000 Trunk Groups14203464112100212 Trunks per Trunk Group50607096175175175 Trunk Service Numbers18405064150150312 Verified Account Codes40040051210001250n/a Notes: 1. When programming a digital trunk card, you must not exceed the number of trunks allowed and available within your MFRD level. Trunks are allocated as soon as a digital trunk card is added to the System Configuration form. For example, 48 trunks are allocated when a DS1 Formatter card is added and 60 trunks are allocated when a CEPT Formatter card is added. The Dimension and Feature Display form shows the number of allocated trunks. 2. With ACD 2000 Hunt Mode, up to 150 telephones may be programmed in one hunt group (at MFRD 12 or higher). A maximum of 64 of the available hunt groups can be programmed as ACD groups. For example, MFRD 24 allows 175 hunt groups, but only 64 of the available 175 hunt groups can be programmed as ACD groups. 3. The number of messages includes both callback messages and voice mail messages. 4. Each digit string pool entry can hold up to seven digits but can be used for only one SWID. Numbers larger than seven digits require more than one digit string pool entry (one for each seven digits). Feature Dimensions (no longer sold) (continued) Parameter NameMFRD Level 1237122527 Page 2 of 2
SX-2000 General Information Guide 90 Revision A 50003097 MSDN/DPNSS Network Resource Dimensions (MNRDs) MSDN/DPNSS Network Resource Dimensions (MNRDs)Prerequisites MNRD-A-022 PBXsMSA-A-41 MNRD-A-033 PBXsMNRD-A-02 MNRD-A-044 PBXsMNRD-A-03 MNRD-A-055 PBXsMNRD-A-04 MNRD-A-106-10 PBXsMNRD-A-05 MNRD-A-3011-30 PBXsMNRD-A-10 MNRD-A-6031-60 PBXsMNRD-A-30 ResourceMSDN/DPNSS Network Resource Dimensions (MNRDs) 2345103060 PBXs in the cluster (Note 1)2345103060 Telephone Directory Records3000450060007500120002000030000 Remote Device Records1500300045006000105001850028500 System Dspool Records3000450060007500120002000030000 Additional Digit Tree Records (Note 2)167333500677116720553167 Locations150200250250250250250 Departments700750800850120020002000 Notes: 1. If the existing resource dimension for the cluster element is larger than the MSDN/DPNSS resource dimension listed, the existing dimension is allocated. 2. The total number of digit tree records is the number of records allocated by the existing resource dimension plus the number of records for the specified MSDN/DPNSS resource dimension.
Capacity Levels, Software Configurations, and Dimensions 50003097 Revision A 91 MITEL Traffic Capacity Levels (MTCLs) Application Capacity Levels The Application Capacity Levels determine the system’s ability to support various software applications and features. MITEL Traffic Capacity Level (MTCL) MTCL-A-05100 simultaneous two-party connections MTCL-A-10180 simultaneous two-party connections MTCL-A-15230 simultaneous two-party connections MTCL-A-20640 simultaneous two-party connections MTCL-A-30760 simultaneous two-party connections MTCL-A-31640 simultaneous two-party connections MTCL-A-32860 simultaneous two-party connections ResourceMITEL Traffic Capacity Levels (MTCL) 15101520303132 Call Processes (Note 1)120200360460 1280152012801720 Callbacks per System 30 40 100 128 260350260240 Device Campons per System16244864144250144130 Group Campons per System 5 8 20 30 7014014050 Hard Holds per System 30 40 100 128 260350260240 Simultaneous two-party connections60100180230640760640860 Telephone Mode Processes (Note 2)6 6 12 14 37255037 Wake-up Calls in 1 Minute 15 20 38 50 1001209075 Wake-up Calls in 5 Minutes 6080152200400480360300 Notes: 1.A call process is equivalent to one party in a call. For example, in a call where two parties are talking and a third is on hold (consultation call), three call processes are involved; an eight-party conference consists of eight call processes. 2.The following telephone keys (on SUPERSET 430, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones) are considered Mode Processes: SUPERKEY, Messaging softkey, Phonebook softkey, and Account Code softkey.
SX-2000 General Information Guide 92 Revision A 50003097 MHCL: MITEL HCI Capacity Level MTSP: MITEL TAPI Service Provider MACL: MITEL ACD Agent Capacity Level MITEL HCI Capacity Level (MHCL)Prerequisites MHCL-A-11 HCI session and 100 call monitorsMSA-A-25 and MSA-A-26 MHCL-A-22 HCI sessions and 200 call monitorsMHCL-A-1 MHCL-A-33 HCI sessions and 300 call monitorsMHCL-A-2 MHCL-A-44 HCI sessions and 400 call monitorsMHCL-A-3 MHCL-A-55 HCI sessions and 500 call monitorsMHCL-A-4 MHCL-A-1010 HCI sessions and 1000 call monitorsMHCL-A-5 MHCL-A-1515 HCI sessions and 1500 call monitorsMHCL-A-10 MHCL-A-2020 HCI sessions and 2000 call monitorsMHCL-A-15 Note:MHCLs 1 through 5 may be intermixed with all MACLs and MLCLs. MITEL TAPI Service ProviderPrerequisites MTSP-A-101 to 10 usersMSA-A-47 MTSP-A-2011 to 20 usersMTSP-A-10 MTSP-A-4021 to 40 usersMTSP-A-20 MTSP-A-6041 to 60 usersMTSP-A-40 MTSP-A-8061 to 80 usersMTSP-A-60 MITEL ACD Agent Capacity Level (MACL)Prerequisites MACL-A-0051 - 5 ACD agentsMSA-A-40 MACL-A-0106 - 10 ACD agentsMACL-A-005 MACL-A-01511 - 15 ACD agentsMACL-A-010 MACL-A-02016 - 20 ACD agentsMACL-A-015 MACL-A-02521 - 25 ACD agentsMACL-A-020 MACL-A-03026 - 30 ACD agentsMACL-A-025 MACL-A-03531-35 ACD agentsMACL-A-030 MACL-A-04036-40 ACD agentsMACL-A-035 MACL-A-04541-45 ACD agentsMACL-A-040 MACL-A-05046-50 ACD agentsMACL-A-045 Page 1 of 2
Capacity Levels, Software Configurations, and Dimensions 50003097 Revision A 93 MAIACL: MITEL Agent ID Appearance Capacity Level MLCL: MITEL Maximum Line Appearances Capacity Level MACL-A-06051-60 ACD agentsMACL-A-050 MACL-A-07061-70 ACD agentsMACL-A-060 MACL-A-08071-80 ACD agentsMACL-A-070 MACL-A-09081-90 ACD agentsMACL-A-080 MACL-A-10091-100 ACD agentsMACL-A-090 MACL-A-150101-150 ACD agentsMACL-A-100 MACL-A-200151-200 ACD agentsMACL-A-150 MACL-A-350201-350 ACD agentsMACL-A-200 Note:If you program agents as members of more than one ACD group the ACD agent resource level may determine the maximum number of agents that you can have. Each agent uses one resource. Each time an agent appears in another group it uses up another resource. For example, one agent in one ACD group uses one resource; one agent in two groups takes up two resources; one agent in three groups takes up three resources, and so forth. MITEL Agent ID Appearance Capacity Level (MAIACL)Prerequisites MAIACL-A-022 agent appearancesMSA-A-40 MAIACL-A-044 agent appearancesMSB-A-07 MAIACL-A-088 agent appearancesMAIACL-A-04 MITEL maximum Line appearances Capacity Level (MLCL) MLCL-A-1616 maximum line appearances MLCL-A-2020 maximum line appearances MLCL-A-2424 maximum line appearances MLCL-A-2828 maximum line appearances MLCL-A-3232 maximum line appearances MITEL ACD Agent Capacity Level (MACL)Prerequisites Page 2 of 2
SX-2000 General Information Guide 94 Revision A 50003097 MITEL Software Applications (Optional Features) MITEL Software Applications (MSAs) are optional feature packages that enhance system functionality. The following MSAs are currently available: MITEL Software Applications (MSAs) NumberOption NamePrerequisitesNotes MSA-A-01COV Set MSA-A-02Advanced ARS MSA-A-03SMDR - External MSA-A-04Advanced Data MSA-A-05Message Center MSA-A-06T1/D4 MSA-A-07Hotel/Motel MSA-A-08Traffic Reporting MSA-A-09Trunk Group Busy Status MSA-A-10Attendant Language Selection MSA-A-11Advanced Analog Networking MSA-A-12Main Control Redundancy MSA-A-14Digital Network Interface (DNI) MSA-A-15MSDN/DPNSS Voice I MSA-A-16MSDN/DPNSS Voice IIMSA-A-15 or MSA-A-31 MSA-A-17MSDN/DPNSS Voice IIIMSA-A-15 or MSA-A-31 MSA-A-18MSDN/DPNSS DataMSA-A-15 or MSA-A-31 MSA-A-19MSDN/DPNSS Public Network AccessMSA-A-15 or MSA-A-31 MSA-A-20ANSWER PLUS - MITEL Call Distribution (MCD) MSA-A-21MSDN/DPNSS Voice IVMSA-A-15 or MSA-A-31 MSA-A-22MSDN/DPNSS Redirection MSA-A-23ANSWER PLUS - Automatic AttendantMSA-A-20 Page 1 of 4
Capacity Levels, Software Configurations, and Dimensions 50003097 Revision A 95 MSA-A-24DASS II Voice IEMEAAP only MSA-A-25HCI/CTI Basic Telephony Control MSA-A-26HCI/CTI Advanced Telephony ControlMSA-A-25 MSA-A-27ANSWER PLUS - Automatic Call Distribution (ACD) IMSA-A-20Superceded See MSA-A-40 MSA-A-28MSDN Release Link TrunksMSA-A-15 or MSA-A-31 MSA-A-30Visually Handicapped Operator Console (VHOC)EMEAAP only MSA-A-31MSAN/APNSS MSA-A-32MSDN/DPNSS Voice VMSA-A-15 or MSA-A-31 MSA-A-33Autovon Application MSA-A-34SMDR - Internal MSA-A-35Flexible DimensioningMFRD-A-07 or MFRD-A-16 (minimum) MSA-A-36ANI/DNIS/ISDN Number Delivery MSA-A-37MNMS/SNMP Fault Management IFor OPSMan alarms Management. MSA-A-38MNMS Configuration Management IFor OPSMan Directory Mgmt. MSA-A-39SUPERSET 700 Color MSA-A-40ANSWER PLUS - Automatic Call Distribution II (ACD 2000)MSA-A-20 MSA-A-41MSDN/DPNSS Voice VIMSA-A-15 MNRD-A-02For OPSMan Portable Directory Number Operation MSA-A-42MNMS Configuration Management IIIFor OPSMan Configuration Mgmt. MSA-A-43Networked ACDMSA-A-41 MSA-A-44MNMS Database AccessFor OPSMan Database Access MSA-A-45DSS/BLFMSA-A-41 (for network version only)Network DSS/BLF must be used with OPSMan MITEL Software Applications (MSAs) (continued) NumberOption NamePrerequisitesNotes Page 2 of 4
SX-2000 General Information Guide 96 Revision A 50003097 MSA-A-46ACD 2000 Skill-Based RoutingMSB-A-07 MSA-A-47TAPI Support MSA-A-48ACD 2000 Extended Agent GroupsMSA-A-40 MSA-A-49Emergency ServicesPRI card or ISDN Network Gateway with ISDN R 6.0Local Notification available in LW30 Release 3.1 MSA-A-50Peripheral Node ExpansionRequired when ordering the first Peripheral Expansion Node II in the system MSA-A-51XNETPRI Card with ISDN R 6.0Does not work with Network Gateway MSA-A-52Q.SIGWorks with PRI card or ISDN Network Gateway with ISDN R 6.0. Enhanced portion needs ISDN R 7.0 and does not work with Network Gateway. MSA-A-53Voice Mail Softkeys MSA-A-54ACD Real Time EventsMSA-40 or MSA-A-27 MSA-A-61CLASS/CLIP Station Side Software SupportONS CLASS /CLIP line card MSA-A-62Speak@Ease Integration 9125-501-001-NAPRI Card - Min/Max 9125-501-002-NAPRI Card - Auto Min/Max 9125-501-003-NAPRI Card - NFAS 9125-501-004-NAPRI Card - D-channel Backup 9125-501-005-NAPRI Card - Remote LAN Access 54000094Suite ServicesMSA-A-07 MITEL Software Applications (MSAs) (continued) NumberOption NamePrerequisitesNotes Page 3 of 4