Mitel SX-200 DIGITAL Pabx Engineering Information Manual

Troubleshooting 
CHART 3-g (Cont’d) 
MUSIC ON HOLD / PAGER MODULE TROUBLESHOOTING PROCEDURES 
identify any other modules on the Universal card. 
Other modules? 
modules, and DTMF receiver modules on the 
affected Universal card. Do these fail as well? 
Does problem persist? No: 
l Gotostep15. 
l Go to step 16. 
c Problem fixed. 
e has not already been 
o; if problem persists, 
ible problem with Main 
BE DONE DURING PERIODS OF LOW OR NO TRAFFIC. AS IT WILL HAVE AN ADVERSE 
EFFECT ON SYSTEM PERFORMANCE....

Troubleshooting 
--- 
CONSOLE MODULE 
- - MODULE FIELD 
I - i I - I 
I I L 
p----- ; ‘R”, NO CONNECTIUNS 
-r----- 
l 
MODULAR 
JACK 
------ ------ 
1 1 I r------------ 
! 
CONTROL 
I PAIR 
I CUSTOMER-SUPPLIED 
L _ _ 
_EQL!!F!EK _ _ - - _ 
MUSIC ON HOLD/PAGING MODULE 
c 
I - I 
SUBCIRCUIT 5 Each NO relay contact 
may be used to control 
B device, as required. 
SUBCIRCUIT 6 RELAY MODULE 
-.-I !-I 
--- 
NOTE: All wiring must be done in accordance with the 
National Electrical Code (USA) or Canadian...

Troubleshooting 
Analog Junctors / Channels 
3.12 If analog bays are present in an SX-2OOe system, the analog 
cards are connected to 32 junctors, or voice paths via analog 
crosspoint chips. These are located on the cards themselves, and are 
in turn connected to the 32 channels of the bay’s digital link via the 
Digital Interface Card. Refer to Section MITL9108-093-180-NA, En- 
gineering Information for further details on this interface. Chart 3-10 
outlines the troubleshooting procedures for the...

Troubleshooting 
CHART 3-10 
ANALOG JUNCTOR / CHANNEL TROUBLESHOOTING PROCEDURES 
tep 
Action Description / Follow-up Remarks 
1 
Verify the problem. l Go to step 2. 
2 Identify the link number. ‘* Check the maintenance log message, and 
refer to Table 3-2. 
3 
Check the status of the junctors in the affected l Use SHOW STATUS command to obtain 
bay. further information. 
* Go to step 4. 
4 
Run a directed test on the suspect junctor/ Pass: l Repeat several times to verify. 
channel. e Continue...

Troubleshooting 
CHART 3-10 (Cont’d) 
ANALOG JUNCTOR / CHANNEL TROUBLESHOOTING PROCEDURES 
l Correct faulty cabling/damaged cables. 
appropriate Digital Interface card. * Refer to Section MITLSI 08-093-ZOO-NA 
for details on cabling. 
l If fault persists, go to step 13. 
l Digital interface Card 
*Peripheral Control Card * NOTE: The affected shelf must be 
powered down to replace these eards. 
* If fault still persists, possible problem 
with Main Control card - refer to Main 
Page 3-40  

Troubleshooting 
TABLE 3-2 
ANALOG BAY LINK ASSIGNMENTS 
LINK # Connects to 
2 Bay 3 
5 Bay 4 
7 Bay 5 
Page 3-41  

Troubleshooting 
D. Special Sets 
Attendant Console 
3.13 The Attendant console is a microprocessor-controlled liquid 
crystal display terminal which integrates access to the SX-200’ 
DIGITAL PABX system data and telephony functions in a single device. 
it is adaptable to many different applications, including Maintenance 
and Customer Data Entry. Chart 3-11 shows the steps involved in the 
troubleshooting of the Attendant console. 
Further information on the Attendant console may be found in Section...

Troubleshooting 
CHART 3-11 
ATTENDANT CONSOLE TROUBLESHOOTING PROCEDURES 
S itep Action Description / Follow-up Remarks 
1 Check if system is up and running; use SHOW Yes: l Go to step 2. see Note 
ALARMS command, check Main Control card status No : l Refer to Primary.Troubleshooting 2 
indicators. Is system running? Procedures. 
2 initiate console self tests by disconnecting, then * Go to step 3. 
reconnecting the console. 
3 Check if console is inoperative and one of the Yes: c Replace console....

Troubleshooting 
CHART 3-11 (Cont’d) 
ATTENDANT CONSOLE TROUBLESHOOTING PROCEDURES 
step Action Description ,/ Follow-up Remarks 
9 Replace the console. Does the problem persist? Yes: l Refer to the troubleshooting procedures 
for the Console Module. 
No : l Pioblem fixed. 
IO Check maintenance log for indications of problems Yes: l Refer to the applicable troubleshooting 
with Console module or Universal card. Any such procedures. 
indications? No: *Gotostepll. 
11 Check programming for the console and...

Troubleshooting 
Step 
19 
20 
21 
22 
1 
CHART 3-11 (Cont’d) 
ATTENDANT CONSOLE TROUBLESHOOTING PFKKZEDURES 
Action 
Is one of the other modules on the Universal a 
Music On Hold (MOH) module? 
Remove the MOH module, and check if problem 
persists. Does problem persist? Description / Follow-up 
Yes: l Go to step 20. 
No : l Go to step.21. 
Yes: l Go to step 21. 
No : l Problem fixed. Replace faulty MOH 
module. Remarks 
see Note 
6 
Replace Universal card and retest. Pass: l Problem fixed. 
Fail: l...