Lucent Technologies Spirit 2448 Communications System Administration Manual

							Sample Customization Reports
SYSTEM CUSTOMIZATION
FEATURE
A AUTOMATIC PRIVACY
A TOLL CALL CHECK
A HELD CALL REMINDER
A LINE TYPE
A PBX ACCESS CODES
A EXTERNAL ALERT
A DIAL TYPE
STN.
A10A10A10A10A10A10
A11A11A11A11A11A11
FEATURESETTING
2
1
1
333333333333333332221111
75 70 9
3 3 3 1 1 3 3 1 3 3 1 4 2 1 1 1 1 1 4 4 2 2 2 2
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 1 1 1 1 1
TELEPHONE CUSTOMIZATION
SETTING
LINE BUTTON ASSMT1 1 1 1 1 1 2 2 1 1 1 2 2 1 1 1 2 1 1 2 1 1 1 1
LINE PERMISSION2 2 2 2 2 2 2 2 1 1 1 3 3 1 1 1 2 1 1 2 1 1 1 1
AUTO LINE SELECT2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2 1 1 1 2 2 2 2
LINE RINGING2 2 2 2 2 2 1 2 2 2 2 4 4 2 2 2 3 2 2 1 2 2 2 2
NIGHT RINGING1
OUTSIDE SERVICE2
LINE BUTTON ASSMT1 1 1 1 1 1 1 1 2 1 1 1 1 2 2 1 1 2 2 2 1 1 1 1
LINE PERMISSION2 2 2 2 2 2 1 1 2 1 1 1 1 2 3 1 1 2 2 2 2 2 2 2
AUTO LINE SELECT2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 2 2 2 2
LINE RINGING1 1 1 1 1 1 2 2 2 2 2 2 2 3 4 2 2 1 1 1 2 2 2 2
NIGHT RINGING2
OUTSIDE SERVICE3
UNRESTRICTED
Settings are reported for each line in ascending order.
SYSTEM SPEED CALLING NUMBERS
CODEPHONE NUMBER
A
30A31A32A33A34A35A36A37A38
FEATURE
5559876#2143658709#6847155523457513175552345*9P5557654
R651095556789
A DAY OF WEEK
A TIME OF DAY
A CALL DURATION
A INCOMING CALL RPT
CALL REPORT CUSTOMIZATION
SETTING
311:38301
CODE
80818283
84
85
86
87
88
RESTRICTED
PHONE NUMBER
7015551357
95553579
5558642
7513175558765
*5551928
03175552534
KEY:
A-Administration
Administration Manual   29 
						

							SECTION 2 Additional Information
Ringing Options
If an attendant answers most of the calls that come into the office, you may want to
customize the lines on other telephones to No Ring or Delayed Ring.
Some businesses have one attendant and no backup, leaving no one to answer calls if the
attendant is absent. If this is your situation, you may want to set the lines on all the phones
in the office to Delayed Ring so that when the attendant is not available calls will ring
automatically at the other phones after twelve seconds. You could also set NIGHT RINGING
to Normal Ring for telephones that you want to ring when the attendant is not able to answer
the telephone. The attendant must then turn on Night Service when that situation occurs.
If there is someone to cover for the attendant, you may choose to customize the lines on the
backup person’s phone to Delayed Ring and all other phones for No Ring.
The customizing procedure is so simple you can change call coverage and ringing patterns on an
as-needed basis. Think of your customizing as flexible and easily changed.
System Changes
From time to time you will want to make changes, either in the system or on individual lines or
sets. To make changes simply follow the instructions for customizing features.
When you customize a telephone from telephone set 10 you are not actually customizing the
telephone, but the location where the telephone line is plugged in at the controller. Therefore,
if you want a telephone to retain previous customization, be sure the cord or wiring run for
that telephone is plugged into the controller in the same jack as before. For example, if Linda,
whose intercom extension number is 14, and Bob, whose intercom extension number is 15, exchange
offices, you may switch the telephones to the new locations and plug station cord 14 into
controller jack 15 and station cord 15 into controller jack 14. Relabel the cords to identify
the new positions. Linda is still intercom extension number 14 and Bob is still intercom extension
number 15, and they retain their individual customization and personal SpeedCall memories.
You may need to change a person’s group assignment. Since group assignments are determined
by 
SPIRIT intercom extension number assignments, the person will need a new intercom
extension number. Be sure the cord or wiring run for that set is plugged into the controller at
the new station jack. If the telephone customization for that person will remain about the
same, use Copy To to copy the customization from the old station number to the new one. The
person will have to redo programming of 
SpeedCall numbers and multi-purpose buttons at the
new extension number.
If a permanent change is made in the assignment of a 
SPIRIT extension number that is already
being used, the programming that was done at that extension will need to be erased. To do this
from the individual telephone, erase all the two-digit 
SpeedCall codes, 10-21, using the method in
the SpeedCall section of the User Manual, and then erase all the buttons following the procedure
in the Programming Multi-Purpose Buttons section of the User Manual. A faster way of getting
rid of individual programming is to enter telephone customization from set 10, and first assign
all 24 possible lines (even if you do not have 24 lines at your business) to line buttons on the set
(Line Button Assignment) and then remove the ones that are not wanted. All programming
that the person did at the set will be erased but all programming you did, as the administrator,
will be retained.
Using with a PBX/Centrex System
Throughout the Administration Manual and the User Manual you are directed to dial an
intercom extension number. This number is the two-digit 
SPIRIT telephone number, not a
PBX/Centrex extension number. The intercom extension number refers to the controller jack
30   Administration Manual
into which the telephone line cord or wiring run is plugged. That information should be part of
the system directory that was completed during installation of the system. 
						

							If your system requires a PBX/Centrex line access code, you should customize that code through
the system customization process (see page 17). If the line access code is customized, the
system will automatically enter a pause to wait for a dial tone after the code is dialed as part of
a 
SpeedCall number. If the code is not customized, the system may consider the code part of
the telephone number and not be able to check the digits for toll call restrictions.
A 
SPIRIT system behind a PBX or Centrex may not act as expected in some cases. For
example, If you were previously using such a system, you could distinguish between inside
and outside calls by the ringing pattern. Now if you are using a 
SPIRIT system behind
PBX/Centrex, inside calls include only 
SPIRIT Intercom calls, and all other calls will ring as
outside calls.
If you are using both 
SPIRIT and PBX/Centrex features, be sure you remember to access
each feature as required. To access 
SPIRIT features, you must be using INTERCOM; to access
PBX/Centrex features you must be using a PBX/Centrex line. You may have some unexpected
and confusing results if you attempt to access a PBX feature on INTERCOM, or a 
SPIRIT
feature on a PBX/Centrex line.
If there are some PBX/Centrex features that you use often, you can program them as personal
SpeedCall numbers for easy access. First, make sure you have the code for the PBX/Centrex
feature you wish to access. Then, following the procedure outlined in the User Manual, program
the following as a 
SpeedCall number: RECALL, PAUSE, Feature Code. You can then use SpeedCall
to access the PBX/Centrex feature.
LA Jacks (Dedicated Lines and Power Failures)
Dedicated Lines
One jack for each four line jacks is labeled LA on the controller. LA means Line Auxiliary.
These jacks provide standard telephone service unaffected by system features and are useful as
dedicated lines for computer modems, answer/record machines, and in power failure situations.
The controller and expansion unit have a line card for every four incoming lines in the
system. There is one LA jack for every line card installed in your controller or expansion unit.
Each LA jack uses the same incoming line as the lowest numbered line on the card. When
the LA jack on a line card is being used (that is, the device plugged into that jack is offhook and
is actually being used), the lowest numbered line on that line card will be unavailable for use
by the system. Devices may be left plugged in the LA jacks, and as long as they are not in
use they will not interfere with the lines.
Power Failures
The LA jacks may be used with a standard telephone during a power failure when the rest of
the system cannot be used. Simply plug one end of a telephone line cord into one of the
LA jacks and the other end into a standard telephone.
During power failures less than 2½ days, the customization memory will be maintained;
however, the system clock will not continue to run during the power outage. If you are using
Call Reporting you should reset the time and possibly the day depending upon the length of
the power failure. During power failures of more than 2½ days, the memory will be lost and all
customized features will reset to the installed setting. Be sure to keep a record of current
customization.
Optional Equipment
The controller has jacks for a music on hold source, and an external alerter. A volume control
for the music on hold is located next to the music on hold jack on the controller. The controller
also has an SMDR (Station Message Detail Recording) jack for a serial printer or personal
computer. Several models of serial printers and personal computers are available for use with
the system, but a 355A or 355AF RS232 adapter MUST be used with ANY of this equipment.
There are also loudspeaker paging systems available for use with the 
SPIRIT system. See your
AT&T representative for more information.
NOTE: Users of equipment that rebroadcasts copyrighted music or other material may be
required to obtain a license from a third party such as ASCAP or BMI.
Administration Manual   31 
						

							Additional Feature Information
Outside Calls on INTERCOM Buttons
Features and operations that would normally require a line button can use the INTERCOM
button instead. The INTERCOM button can act as a line button for a call if no button exists
for that line on that telephone. This means not only that you may use the INTERCOM button
to access a line for which you have no button, BUT ALSO that incoming calls will ring in on
the INTERCOM button and may be answered in the normal way. The indicator light for
the INTERCOM button will act like the line button indicator light, except during held calls
(see Indicator Light Patterns in the User Manual).
Following are a few differences which may occur when you are using an INTERCOM button in
place of a line button:
l If you hang up on such a call, the INTERCOM light will go out even if another person is still
on the call.
l If you place the call on hold, the indicator light will show the I HOLD pattern unless the line
is still in use by another person. If the line is still in use after you place it on hold, the
indicator light will show the THEY USE pattern; for example, a line might still be in use if
someone else had bridged onto the call.
l If you place the call on hold and the call is taken off hold at another telephone or another
SPIRIT set was already on the call, you may not be able to rejoin the call if Privacy is on. If
this occurs, that INTERCOM button and indicator light will be unavailable to you until the
call is hung up.
An outside call on an INTERCOM button leaves only one button left for intercom calls or
other features accessed by pressing INTERCOM, an important consideration if you are
planning a conference with more than one intercom extension.
You may program into a 
SpeedCall location the code sequence (8 plus the line number desired)
for dialing an outside number on a line not assigned to a line button. You may, if you want,
include the telephone number if you want to use this feature for a specific outgoing call only.
INTERCOM Indicator Lights
The indicator lights next to the INTERCOM buttons show what is happening on intercom calls
or outside calls on the INTERCOM button at that telephone:
l I USE flashes a long ON and short OFF.
l I HOLD flashes a short ON and long OFF.
l Incoming alert flashes an even ON and OFF.
l If the light is OFF, that INTERCOM button is idle
A graphic description of light patterns is shown in the User Manual.
Intercom Extension Indicator Lights
Intercom Extension buttons, whether on the station adjunct or programmed for that use on a
telephone, have indicator lights that show what is happening on that telephone.
l If the light is OFF the telephone is idle.
l If the light in ON, the telephone is busy.
l If the light is FLASHING rapidly, the telephone is the source of an incoming intercom call
or group page to your telephone, returning a transferred call to your telephone, or manually
signaling your telephone,
l If the light is FLASHING slowly, that telephone is receiving an intercom call that you may
answer by using the call pickup procedure described in the User Manual.
Intercom extension indicator lights do not flash for transferred calls.
Conference
A maximum of four telephones may be conferenced; only three of these may be SPIRIT
telephones. The total of four must include any telephones bridged onto the conference.
The originator of a conference call is the person who makes the initial conference. If the
originator hangs up, the call is disconnected. Only the originator can add or drop other people.
If one of the other telephones in a conference call is an intercom extension, the originator can
leave the conference call without disconnecting the other people by placing it on hold. The
32   Administration Manual 
						

							originator can then hang up and the other people can continue the call. If none of the telephones
except the originators is an intercom extension, the outside callers are on hold, and will not
hear each other. In either case, the originator is still considered one of the four participants
on the call, so if someone other than a conference participant sets up the conference, a total
of three people can be conferenced. The call will disconnect when all the other parties hang
up. If your system has a system attendant who will be responsible for originating the conference
calls, be sure this procedure is explained carefully.
A conference call on hold is actually without an originator, so if someone picks up a line
when a conference call is on hold, that person becomes temporary custodian of the call and will
disconnect the conference call by hanging up. When retrieving a held call, it is important that
the line or INTERCOM button that is pressed is flashing an I HOLD pattern; pressing a button
with a THEY HOLD pattern can result in hanging up on all of the other parties.
Placing and retrieving conference calls on hold can require special treatment, particularly if
outside calls appearing on an INTERCOM button are involved. You may want to form a few
practice conferences involving combinations of lines and stations so that you can set up written
guidelines for conferencing.
Depending on your situation (geographic location, number of conferees, distance between
conferees, etc.), voice quality on conference calls may be affected (distant parties may have
difficulty hearing each other).
Call Forwarding
Intercom calls may be forwarded to or from any telephone that is plugged into the controller
at the time of the forwarding. An intercept tone (continuous error tone) will result if the user
attempts to forward calls to an intercom extension that is not plugged in.
Calls may not be forwarded to an attendant adjunct. An intercept tone will result if such an
attempt is made.
Calls may be forwarded to telephones from which calls are already forwarded, but the calls will
not be forwarded again. For example, if intercom extension 12 is forwarded to 20 and
intercom extension 15 forwards calls to 12, the calls for intercom extension 15 will ring at extension
12, not extension 20.
Call forwarding allows users to switch locations temporarily without losing calls. For example,
calls to intercom extension 12 may be forwarded to 15 and calls to 15 may be forwarded to
12. Anyone dialing extension 15 would then have the call forwarded to extension 12 and the
reverse would be true for extension 12.
If a user forwards calls from one extension to the same extension number, call forwarding for
that extension is canceled.
If Auto Callback is placed to an intercom extension which has calls forwarded, the call back
signal from the extension with calls forwarded will not occur until call forward is canceled.
Turing on the message light for telephones is not forwarded, even if the intercom call was
forwarded.
Transferred calls will not be forwarded; only intercom calls can be forwarded not outside calls.
When a call comes into a telephone from which calls have been forwarded, that telephone will
ring with one very short ring. This serves as a reminder to the user that the calls have been
forwarded. It is NOT possible to answer the call at that phone.
Group Paging
When a telephone is involved in a group page, the user will not hear a ring if a call comes in.
If the user has HFAI on, it may be difficult to distinguish a group page from an HFAI intercom
call. Announcements should be phrased in such a way as to make it clear that a page is occurring.
Administration Manual   33 
						

							Helpful Hints
As you probably already know, when people have troubles with their sets, they will come and
discuss them with you. Here are some of the problems you may hear, and suggestions for
handling them.
l A set will not ring when it should and the MUTE light is blinking. Do Not Disturb may have
accidentally been turned on. Have the person press INTERCOM, SPEAKER, #, 2. The light
will go out and the set should be able to ring again.
l When people think they are on outside calls, sometimes their voices can be heard over the
loudspeakers. Make sure that the “line” associated with the line jack into which the loudspeaker
paging system is plugged is not eligible for Automatic Line Selection.
l Telephones ring briefly and when answered, no one is there. Either someone else answered
the call or the user inadvertently used Line Reserve, that is, pushed an in-use line button.
When the line was free, the user was signaled.
l The typed or written labels on the sets are hard to read. Be sure that they are typed at the
very top of the label.
l People ignore their message lights. Tell the people who send the messages about Auto Callback.
l People are inadvertently taking other people’s calls off Hold. Encourage the use of Exclusive
l
l
l
l
l
l
l
l
l
l
l
l
Hold. Not only will no one but the person who has put a call on Hold be able to retrieve it, but
the number of blinking line indicator lights will be reduced.
There are too many blinking lights on the telephones. Encourage the use of Exclusive Hold.
Not only will no one but the person who has put a call on Hold be able to retrieve it, but
the number of blinking line indicator lights will be reduced.
Calls that have been placed on Hold cannot be retrieved elsewhere. Make sure that people
are not accidentally using Exclusive Hold by pressing the Hold button twice. Sometimes a
finger bounces a little without the person’s realizing it.
People complain that there are buttons on their sets that are not line buttons that they cannot
program. Make sure that line Button Assignments are customized correctly. Since the default
setting is 12 line buttons on 24-button sets, even if your telephone service provides less than
12 lines, there will be 12 line buttons on sets unless some of the line buttons have been “removed”
during Telephone Customization.
People complain that they cannot program Intercom Extension Buttons. Make sure that they
are not trying to program an intercom extension number that is already on another button.
People complain that they cannot program SpeedCall Buttons. Make sure that the two-digit
SpeedCall code is not already being used with another SpeedCall button.
A telephone will not hang up. Make sure that the receiver has not been switched to a non-
SPIRIT one.
The SPIRIT user sounds fuzzy or faint. Make sure that the receiver has not been switched to
a non- SPIRIT one.
There is no dial tone. Make sure that the receiver has not been switched to a non- SPIRIT one.
Calls cannot be placed. Make sure that the receiver has not been switched to a non- SPIRIT
one.
People ignore the system attendant’s calls when they are on other calls. Encourage the use of
Manual Signaling, in conjunction with turning on Message Lights.
The 24-Button Attendant Adjunct (optional) does not work. Make sure that it is plugged into
the station jack that is numbered one higher than the station set with which it is paired.
A telephone starts making calls when no one has touched it. Make sure that a 24-Button
Attendant Adjunct (an optional piece of equipment that which may be located elsewhere) is
not plugged into the controller’s next highest station jack.
34   Administration Manual 
						

							System SpeedCall Directory
Name/NumberCodeName/NumberCode
Unrestricted:65
3066
3167
3268
3369
3470
3571
3672
3773
38
74
3975
4076
4177
4278
4379
44Restricted:
4580
4681
4782
4883
4984
5085
5186
5287
53
88
5489
5590
5691
5792
5893
5994
6095
6196
6297
6398
6499
Administration Manual   35 
						

							Intercom Extension and Group Directory
NumberName or LocationGroup
1061
1161
1261
1361
1461
1561
1661
1761
18
62
1962
2062
2162
2262
2362
24
62
2562
26
63
27
63
2863
2963
3063
3163
3263
3363
3464
3564
3664
37
64
3864
3964
40
64
4164
4265
4365
4465
45
65
46
65
47
65
4865
4965
50
66
5166
5266
53
66
5466
5566
5666
5766
36   Administration Manual 
						

							2448 Administration Manual Index:
AAbbreviated ring, 6, 9, 10, 21
Account codes, 25
Add function, 3
Administration overlay, 3, 10, 13
Answer only, permission, 6, 9, 10, 18, 20
Assign line, 20
Automatic line selection, 6, 9-10, 12, 19, 20, 21Automatic privacy, 5, 8, 10, 16
CCall forwarding, 33
Centrex line access codes, 5, 8, 10, 17
Conference, 32-33
Controller, 2
Confirmation tones, 12
Copy to function, 3, 10, 11, 22
DDedicated lines, 31
Delayed ring, 6, 9, 10, 21
Dial, 3; type, 5, 8, 10; pulse, 5
Drop function, 3
EEnter admin. function, 3, 10, 11, 13-15
Erase all codes, 17; PBX/Centrex dial code, 17
Error tones, 12
External alert, 2, 5, 8, 10, 17
Extensions group, 3; intercom, 3
Exit telephone customization, 13
FFeatures system, 5; telephone, 6-7
GGroup extensions, 3
Group paging, 33
HHands-free answer indicator,HFAI button and indicator light.Held call reminder, 5Helpful hints, 34
How to use this manual, 4
IIntercom, 2, 3, 10, 12, 32
Incoming call report, 7, 8, 11
Indicator lights, 3
JJacks, LA, 31; network interface, 2; SMDR, 2
LLA jacks, 31Line access codes, 5, 8, 10; assignments, 6, 10;ringing options, 6, 9, 10; types, 5, 8, 10;
use permission, 6, 9, 10
Loudspeaker paging, 2, 31
MMemory button, 3
Music on hold, 2, 31; volume control, 2, 31
NNetwork interface jacks, 2
Night ringing, 6, 9, 10, 21
Normal ring, 6, 9, 10, 21
OOptional equipment, 31
Outside service, 7, 10; restricted, 9;
Unrestricted, 10; toll restricted, 10
PPaging, 33; group, 33
Parts of the system, 2
PBX line access codes, 5, 8, 10, 17
Permission answer only, 6; full, 6; no, 6
Power failures, 31
Privacy, 5, 8, 10, 16
Programmed ring, 6, 9, 10, 21
RRecall button,
Remove line, 10, 20
Reported call duration, 7, 8, 11, 26
Reset system, 4, 14
Restricted SpeedCall numbers, 23
Ring, abbreviated, 6, 9-10, 21;
customized, 6, 9-10, 21;
delayed, 6, 9-10, 21; normal, 6, 9-10, 21;
programmed, 6, 9-10, 21;
night, 6, 9-10, 21; no, 6, 9-10, 21
SSMDR call report, 4, 7, 13, 25-26;
customizing, 25; sample, 28
SpeedCall, 4, 7, 11, 23;directories, 23; erasing, 24; numbers, 7;
print, 27; restricted, 23; storing, 24;
unrestricted, 23;
System changes, 30
TToll call check, 5, 8, 10, 16
Toll restriction, 7, 9, 10, 18, 22, 23, 25,
18, 22-23, 25
Touch Tone, 5, 8, 10, 17
VVolume control button, 2
A copy of the Administration Overlay is located on page 10.
To order additional copies of SPIRIT® Communications System, Model 2448 documents,write:Customer Information Center
P.O. Box 19901
Indianapolis, IN 46219
or call: 1-800-432-6600
Document TitleSelect CodeDocument Number
Customer Installation
Instructions, 1224 Controller
Installation Instructions,2448 Expansion Unit
Installation Instructions,
Line and Station Cards
Administration Manual
48-Button Attendant Adjunct,
Instruction Card
User Manual
Reference Card (set of 10)
Set (1 each of the above)
Administration Overlay
Customer Convenience Kit
(blank and printed telephone
set labels, plastic strips,
Administration Overlay)
950-232
950-233
950-234
950-235
950-236
950-237
950-238
950-000
999-240999-500-232
999-500-233
999-500-234
999-500-235
999-500-236
999-500-237
999-500-238
999-500-242
999-500-240