Lucent Technologies Spirit 2448 Communications System Administration Manual

							Lucent Technologies
Bell Labs Innovations
SPIRIT 
®
Communications System
Model 2448
Administration Manual
999-500-235
105772644
Issue 5
June, 1989 
						

							LIMITED WARRANTY AND LIMITATION OF LIABILITY
AT&T Information Systems, Inc. (AT&T) warrants to you that your SPIRIT® Communications System (SPIRIT system)
will be free from defects in material and workmanship when title to your SPIRIT system passes to you. If you notify AT&T
that your SPIRIT system fails to operate as warranted within one year of the date title to your SPIRIT system passes to you,
AT&T will, at its option, repair or replace the component or components of your SPIRIT system that fail to operate as warranted.
Any repair or replacement components may be new or refurbished and will be provided on an exchange basis. If AT&T determines
that your SPIRIT system component cannot be repaired or replaced, AT&T will refund the purchase price to you.
If you purchased your SPIRIT system directly from AT&T, AT&T will perform warranty repair on your premises in accordance
with the terms and conditions of AT&T’s Business Day or Around-the-Clock warranty plans depending on which you have
selected. The details of AT&T’s warranty plans may be obtained by calling or writing to AT&T. If you purchased your SPIRIT system
from an Authorized AT&T Dealer, you will be covered by AT&T’s Authorized Dealer Warranty Plan during the warranty period.
Contact your Authorized Dealer for details of AT&T’s Authorized Dealer Warranty Plan. AT&T’S OBLIGATION TO REPAIR,
REPLACE OR REFUND IS AS SET FORTH ABOVE AND IS YOUR EXCLUSIVE REMEDY.
The limited warranties provided above do not cover damages, defects, malfunctions or product failures caused by:
– Failure to follow AT&T’s installation, operation or maintenance instructions;
– Failure to provide an appropriate electrical environment for the equipment;
– Unauthorized modification or alteration of the SPIRIT system or its components;
– Product abuse, misuse or the negligent acts of persons not under the reasonable control of AT&T, or;
– Actions of third parties and acts of God other than power surges.
This limited warranty applies only to a SPIRIT system purchased directly from AT&T or purchased directly from an Authorized
AT&T Dealer. This limited warranty does not apply to SPIRIT systems purchased or operated outside the United States.
You may be required to provide AT&T with proof of purchase before AT&T will perform any warranty repair or provide any
warranty replacements.
EXCEPT AS SPECIFICALLY SET FORTH ABOVE, AT&T, ITS AFFILIATES, SUPPLIERS AND DEALERS MAKE NO
WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIM ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
EXCEPT FOR PERSONAL INJURY, THE LIABILITY OF AT&T, ITS AFFILIATES, SUPPLIERS AND DEALERS FOR ANY CLAIM,
LOSS, DAMAGE OR EXPENSE FROM ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION,
WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE LESSER OF DIRECT DAMAGES PROVEN
OR THE REPAIR OR REPLACEMENT COST OF THE SPIRIT SYSTEM OR THE SPIRIT SYSTEM’S PURCHASE PRICE. INNO EVENT SHALL AT&T, ITS AFFILIATES, SUPPLIERS AND DEALERS BE LIABLE FOR INCIDENTAL, RELIANCE, CON-
SEQUENTIAL OR ANY OTHER INDIRECT LOSS OR DAMAGE (INCLUDING LOST PROFITS OR REVENUES SUSTAINED
OR INCURRED IN CONNECTION WITH THE SPIRIT SYSTEM). THIS LIMITATION OF LIABILITY SHALL SURVIVE FAILURE
OF THE EXCLUSION REMEDY SET FORTH IN THE LIMITED WARRANTY ABOVE.
This limitation of liability shall apply to all users of SPIRIT systems and shall apply whether or not the above limited warranty applies.
INSTALLATION/MAINTENANCE INFORMATION
There are several types of installation and maintenance plans available from AT&T and/or your dealer. Please call your AT&T
sales representative or authorized dealer for details.
For warranty service, contact your authorized dealer or call the AT&T Hoteline listed below.
You may place your
AT&T Sales and Service
Label here
Prior to calling the Hotline refer to the Testing and Troubleshooting pages in the Customer Installation Instructions.
Record the following information:
AT&T Account Number
Number of outside/PBX lines
Number of telephones 
						

							Table of Contents
Parts of the System2
Parts of the Telephone Used in Administration3
Groups and Intercom Extensions3
How to Use this Manual4
SECTION 1 Customizing5
Description of Features that May be Customized5
How to Use the System Planner and the Customization Chart7
System Planner8
Customization Chart10
How to Customize12
Confirmation and Error Tones12
Instructions for Customizing13
Kinds of Customization
System Reset to Factory-Set Values - 014
System Customization - 115
Telephone Customization - 218
System SpeedCall - 323
SMDR Call Report - 425
Printing Customization Information - 527
SECTION 2 Additional Information30
Ringing Options30
System Changes30
Using with a PBX Centrex System30
L A Jacks (Dedicated Lines and Power Failures)31
Optional Equipment31
Additional Feature Information32
Helpful Hints34
System SpeedCall Directory35
Intercom Extension and Group Directory36
Index37
NOTICE: While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Lucent Technologies
assumes no responsibility for any errors. Changes or corrections to the information
contained in this document may be incorporated into future re-issues.
Intellectual property related to this product (including trademarks) and registered to
AT&T Corporation has been transferred to Lucent Technologies Incorporated.
Any references within this text to American Telephone and Telegraph Corporation
or AT&T should be interpreted as references to Lucent Technologies Incorporated.
The exception is cross references to books published prior to December 31, 1996,
which retain their original AT&T titles.
Lucent Technologies – formed as a result of AT&T’s planned restructuring –
designs, builds, and delivers a wide range of public and private networks,
communication systems and software, consumer and business telephone systems,
and microelectronic components. The world-renowned Bell Laboratories is the
research and development arm for the company.
Administration Manual   1 
						

							Parts of the System
The SPIRIT® Communications System, Model 2448, consists of a CONTROLLER that controls
the system, TELEPHONES, and some optional equipment. Outside telephone lines from your
local telephone company or from a PBX, or switchboard, system are connected to the controller.
The controller is connected to all the telephones in the system.
CONTROLLERInside Cover:MUSIC ON HOLD
MUSIC ON HOLD VOLUME CONTROL
SMDR JACK 
(Station MessageDetail Recording)
EXTERNAL ALERT
LA JACKS (Line Auxiliary)
Dedicated Lines for computer modems,answer/record machines, and foruse during power failures.
NETWORK INTERFACE JACKS
(Incoming Telephone Lines)
LOUDSPEAKER PAGING SYSTEM
(optional)TELEPHONES (STATIONS OR
INTERCOM EXTENSIONS)
(Both 6-button and 24-button
telephones or intercom extensions
may be used with the system.)
Telephones are installed in groups of up to
8 per group. Station 10, which is used for
customization must be a 24-button set.
48-BUTTON ATTENDANT ADJUNCT
(optional)
Provides 48 intercom extension buttons for
one-button dialing of all the intercom
extensions in the system. Also provides featurebuttons for sending and canceling messagesand for turning night service on and off.
2   Administration Manual 
						

							Parts of the Telephone Used in Administration
LINE BUTTONS and
INDICATOR LIGHTS
Used to customize Iine-by-line features.
INTERCOM BUTTONS and
INDICATOR LIGHTS
Used when beginning System
Administration.
SPEAKER BUTTON andINDICATOR LIGHTUsed to turn the speakerphone on
and off.
DIALUsed to enter numbers and symbols thatmust be ‘dialed’ during System Administration.
MEMORY BUTTON
Used to store SpeedCall numbers.
Groups and Intercom Extensions
Each telephone in the system has a 2-digit intercom
extension number. The intercom extensions are grouped
according to the numbers on the right. Groups are used for
some features, such as group paging and picking up a call
within a group. Consider carefully how intercom extension
numbers are assigned to the people in the system so that
the group features are used most efficiently for your
company. The numbers do not have to be consecutive; for
instance, you may have intercom extensions 10 through
15, 18 through 22, and 28 through 33 in your system,
depending on the telephone capacity of your system.
Administration Overlay
LINE NUMBERS
Line number the button represents during
Iine-by-line customization.
ENTER ADMIN
Used to choose another kind of
customization.
COPY TO
Used to duplicate customization of one
telephone to another.
DROP
Used for removing PBX/Centrex Line
Access Codes.
FEATURE
Used to begin customization of
another feature.
STATION
Used to begin customization of
another telephone.
ADD
Used for adding PBX/Centrex Line
Access Codes.
Intercom ExtensionGroupNumbersNumber
10-1761
18-2562
26-3363
34-4164
42-4965
50-5766
NOTE: When you assign intercom extension numbers to users, remember that all customization
of the system must be done at telephone set 10, and when users dial 0 (zero) using the intercom,
they reach intercom extension 10.
Administration Manual   3 
						

							How to Use this Manual
This manual is divided into two basic sections. Following is a description of the parts of the manual.
Customizing (Section 1)
The SPIRIT Communications System can be customized to fit the needs of your company.
This means that, as the administrator of the system, you will be able to change how some features
operate. The system can be used just as it is installed. You may, however, want to take
advantage of some of the customizing options. You can do as much or as little customizing as
you choose. Section 1 of the manual tells you how to customize the system.
Customization is easy to do and doesn’t have to be permanent. Your system is flexible and easy
to change. As you use the system you may think of other changes you want to make, so don’t be
concerned that you have to make all your customizing decisions right now.
Section 1 includes the six kinds of customization possible. These are:
n System Reset - 0
The reset procedure describes how to return all customization to the installed, or factory-set
values, except 
SpeedCall numbers and Call Report date and time.
n System Customization - 1
System customization describes how to make changes that are system-wide.
n Telephone Customization - 2
Telephone customization describes how to make different telephones work in different ways.
n System SpeedCall - 3
SpeedCall, a number memory, is an important timesaver for your users. There are two kinds of
SpeedCall numbers: Personal and System. Personal numbers are stored by the individual
telephone user and are available only at the telephone where they are stored. System numbers
are stored in the system memory by you and are available at all the telephones in the system.
System 
SpeedCall tells you how to store System SpeedCall numbers.
n SMDR Call Report - 4
SMDR (Station Message Detail Recording) Call Report explains how to set the system to provide
a record of incoming and outgoing calls. If your system includes a printer, personal computer
with appropriate software, or specialized hardware you can take advantage of this feature.
n Print Customization Information - 5
The call-reporting equipment can be used to print or receive customization information, including
the System SpeedCall directory.
Additional Information (Section 2)
This section includes additional information on features, optional equipment, and how to
make changes in your system.
4   Administration Manual 
						

							SECTION 1 Customizing
Following is a list and brief description of the features you can change. There are two kinds of
features, SYSTEM FEATURES and TELEPHONE FEATURES. When you customize a system
feature, you have made a change in the whole system that affects all the telephone extensions.
In this manual, information about system features is always printed with a grey background.
When you customize a telephone feature, the change is made for one telephone only. In this
manual, information about telephone features is always printed with a green background.
Description of Features that May be Customized
System Features (instructions for customizing begin on page 15)
n AUTOMATIC PRIVACY — This feature prevents others from joining your call without your
permission. If Privacy is On, other people in the system can be added to a call only through
conferencing or a special release of Privacy. If Privacy is 
Off, another user can join a telephone
conversation by pressing the line button that the call is on or by dialing a dial code (see
User Manual). 
(Possible settings are On and Off. Installed setting is On.)
n TOLL CALL CHECK — If you are in an area that requires a 1 before every toll call, leave this
at the preset value of 
1 Required. If your local telephone service does not require a 1 before
dialing a toll call, change the setting to 
1 Not Required. If you must dial an access digit in
order to make an outside call, you have PBX or Centrex lines. If you have PBX or Centrex
lines, the 
SPIRIT system, will not check for a toll call until after the code is dialed, if the
PBX/Centrex code and lines are correctly customized. Calls will be checked only for telephones
that have been customized as Toll Restricted. (Possible settings are 1 Required and 1 Not Required.
Installed setting is 1 Required.)
n HELD CALL REMINDER — The system can remind a user that a call is on hold. You can set
the number of minutes it will wait before providing the reminder. (Possible settings are Zero
for no reminder, One, Two, Three, and Four Minutes. Installed setting is One Minute.)
n LINE TYPE — All incoming lines are either PBX/Centrex Lines or direct Outside Lines. If your
system is not at incoming-line capacity you have 
Unavailable Lines. (For example, if you have 11
incoming lines on a system that has 12 incoming line jacks on the controller, line 12 is
Unavailable). Find out how many incoming lines you have, and customize Unavailable Lines as
such for proper operation of AUTOMATIC LINE SELECTION. 
(Possible settings are Unavailable
Line, Outside Line, and PBX/Centrex Line. Installed setting is Outside Line.)
n PBX/CENTREX LINE ACCESS CODES — If you have PBX/Centrex lines, a code is necessary to
dial an outside call. By entering the code(s) required, you will allow the SPIRIT system to
check for toll calls and to automatically insert pauses in 
SpeedCall numbers on PBX/Centrex
lines. (Up to four one- or two-digit codes may be entered. One code, the digit 9, is already
installed for your convenience, but may be removed or changed.)
n EXTERNAL ALERT — If an optional external alerter (buzzer) is part of your system, you can
set when it will turn on for each line. (Possible settings are No Alert, Night Only, Day Only,
and Always On. Installed setting is Night Only.) NOTE: Night Only and Day Only are
determined by whether Night Service is on or off (see User Manual).
n DIAL TYPE — Set each line for the kind of service you have with your local telephone
company. 
(Possible settings are Touch Tone and Dial Pulse. Installed setting is Dial Pulse.)
Administration Manual   5 
						

							Telephone Features (instructions for customizing begin on page 18)
Telephone customization is used to make different telephones in the system work in different ways.
n LINE BUTTON ASSIGNMENTS — The telephones in your system have six or twenty-four
buttons that can be line buttons assigned by you or multi-purpose buttons that the user programs
(see User Manual). When you have assigned a line to a button, that button cannot be used
for anything else unless you change the customization for that telephone.
You can assign any outside line to a button on any telephone. The system determines to what
button the line will be assigned (ascending order, starting with button 1 — see page 9). The
installed setting assigns the first 12 lines to the first 12 buttons on 24-button sets and the first
6 lines to the 6 buttons on a 6-button set. If you have fewer than 12 lines, for proper operation
remove the lines you don’t have (See page 20). Remember, the more line buttons you
assign to a telephone, the fewer 
SpeedCall and Intercom Extension buttons the telephone can
have. After a line is assigned to a button, the user can select the line by pressing the button. If a
line is not assigned to a button on a particular telephone, the user can select the line by dialing
a code (see User Manual).
n LINE USE PERMISSION — You can assign to each line of each telephone one of the following
permissions. All lines may be customized for LINE USE PERMISSION, including those lines not
assigned to buttons on the telephone.
l No Permission. The telephone may not use that line at all except when a call on that line
is transferred to it.
l Full Permission. The user may place and answer calls on that line. (Installed setting)
l Answer Only Permission. The user may answer calls or retrieve held calls on that line.
n AUTOMATIC LINE SELECTION — This feature provides the dial tone when you pick up the
receiver, without having to first select a line by pressing a line button. The SPIRIT system has
been factory set to assign Line 2 as the first choice for outgoing calls. This cannot be changed.
Customizing all lines as Not Eligible will mean that the user must select a specific line every time
a call is made. A line that is assigned to a line button and has 
Full Permission can be set as
Eligible, which means it can be used by simply picking up the receiver, or Not Eligible, which
means the line button will have to be pressed first to use that line. If lines that are not assigned
to buttons on the telephone are set as 
Eligible for AUTOMATIC LINE SELECTION, the setting
is ignored. 
(Installed setting is Eligible.)
n LINE RINGING OPTIONS — You can assign to any line (with Full or Answer Only Permission)
of any telephone one of the following ringing options for incoming calls.
l No Ring. The line does not ring for incoming calls.
l Normal Ring. The line rings normally. (Installed setting)
l Abbreviated Ring. The line rings for 12 seconds only.
l Delayed Ring. The line does not start ringing until 12 seconds after the call comes in.
n NIGHT RINGING — You can assign to each telephone one of the following options. The options
you assign are in effect when Night Service (see User Manual) is on.
l Normal Ring at Night. When Night Service is on, the telephone will disregard customized
LINE RINGING OPTIONS and ring normally for all permitted lines.
l Customized Ring at Night. The telephone will ring the same whether Night Service is on or off.
(Installed setting).
6 Administration Manual 
						

							Telephone Features
n OUTSIDE SERVICE — This feature determines the kinds of outside calls that may be made
from each telephone. The three choices are the following:
l Outward Restricted. No outside calls may be placed at that telephone except 911 and
unrestricted System 
SpeedCall numbers. (see page 23).
l Unrestricted. Calls may be placed at that telephone with no restriction. (Installed setting)
l Toll Restricted. No toll calls may be placed at that telephone except unrestricted System
SpeedCall numbers — see page 23.
System SpeedCall Numbers (instructions for customizing begin on page 23)
The System SpeedCall memory allows you to store telephone numbers that can be dialed by
the users of the system with a two-digit code (30-99).
SMDR Call Report (instructions for customizing begin on page 25)
Call Report explains how to set the system to list outgoing, and, if you want, incoming calls.
If your system includes a printer, personal computer with appropriate software, or specialized
hardware you can take advantage of this feature. You must enter the day and time when this
equipment is installed at the SMDR jack.
n DAY OF WEEK — This sets the day portion of a clock so the correct day can be printed.
n TIME OF DAY — This sets a clock so the correct time can be printed.
n REPORTED CALL DURATION — Decide what length call you want reported. Calls under thirty
seconds are probably not completed calls. (Installed setting is 30 seconds)
n INCOMING CALL REPORT — Enable or Disable reporting of incoming calls (Installed setting
is Enabled)
Print Customization Information (instructions begin on page 27)
If you have a printer, personal computer with appropriate software, or specialized hardware
installed at the SMDR jack you can list all customizing information, including the System
SpeedCall directory.
How to Use the System Planner and the Customization Chart
A System Planner is provided on pages 8 and 9 to guide you in planning how you will customize
your system. The System Planner is not only a useful guide in the decision-making process of
setting up your system, but also provides a valuable record of the system. The planner should
be changed each time the system is changed.
Record your system-wide decisions on the first page or a copy of the first page of the planner.
You may want to use pencil so that you can make changes in the future. Make a copy of the
second page of the planner for each telephone in your system. Using one copy of the telephone
section of the planner for each telephone in your system, record your telephone customization
decisions.
When the System Planner is complete you can start customizing your system. After becoming
familiar with the confirmation and error tones (see page 12), the customization chart on pages
10 and 11 may be all you will need to complete the customization of your system. More
detailed instructions, however, begin on page 12.
If you use the customization chart on pages 10 and 11, remember to follow the dotted line path.
As on the System Planner, grey-shaded areas are the system features and green-shaded areas
are the telephone features.
Administration Manual   7 
						

							System Planner
INCOMING LINES
Use this page to plan the customization
for your system. Permission is granted to
make a copy of this page to record your
decisions for the whole system.
Telephone Number of Line
Line 01
Line 02
Line 03
Line 04
Line 05
Line 06
Line 07
Line 08
Line 09
Line 10
Line 11
Line 12
Line 13
Line 14
Line 15
Line 16
Line 17
Line 18
Line 19
Line 20
Line 21
Line 22
Line 23
Line 24
SYSTEM CUSTOMIZATION
AUTOMATIC PRIVACY1 Privacy Off
2 Privacy On†
TOLL CALL CHECK
1 1 Required†
2 1 Not Required
HELD CALL REMINDER
0 0 minutes
1 1 minute†
2 2 minutes
3 3 minutes
4 4 minutes
LINE TYPE
1 Unavailable
2 Outside†
3 PBX/Centrex
Line 22Line 23
Line 24
Line 19Line 20Line 21
Line 16Line 17Line 18
Line 13Line 14Line 15
Line 10Line 11Line 12
Line 07Line 08
Line 09
Line 04Line 05Line 06
Line 01Line 02Line 03
PBX/CENTREX LINE ACCESS CODES9 †
EXTERNAL ALERT1 No Alert
2 Night Only†
3 Day Only
4 Always On
Line 22Line 23Line 24
Line 19
Line 20Line 21
Line 16
Line 17Line 18
Line 13Line 14Line 15
Line 10Line 11Line 12
Line 07Line 08Line 09
Line 04Line 05
Line 06
Line 01Line 02Line 03
DIAL TYPE
1 Touch Tone2 Dial Pulse†
CALL REPORT
DAY OF WEEK(Enter digit 1-7, 1 is Sunday)Installed setting:?
TIME OF DAYEnter 4-digit time, 24-hour format)Installed setting: 99:99
REPORTED CALL DURATION(Enter digit 109)
(1 is ten seconds)
Installed setting: 3 (30 sec.)
INCOMING CALL REPORT1 Disabled2 Enabled†
SYSTEM CONFIGURATION(Larger version on page 36)
STATIONLOCATIONGROUP
1061
1161
12
611361
1461
1561
1661
1761
1862
1962
2062
2162
2262
2362
2462
2562
26
632763
2863
2963
3063
3163
32
633363
3464
3564
3664
3764
3864
3964
4064
4164
4265
4365
4465
4565
4665
4765
4865 Line 22
Line 19
Line 16
Line 13
Line 10
Line 07
Line 04
Line 01
Line 23
Line 20
Line 17
Line 14
Line 11
Line 08
Line 05
Line 02Line 24
Line 21
Line 18
Line 15
Line 12
Line 09
Line 06
Line 03
4965
5066
51
665266
5366
5466
5566
56665766
† Installed Setting
8   Administration Manual