Lucent Technologies Lucent Call Centers Little Instruction Book For Basic Administration

Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Managing backups 
69 Types of backups 
Types of backups
Most often, you will perform a maintenance backup. Depending on the 
capacity of your backup device and the amount of data to be saved, you can 
select either a Full or an Incremental maintenance backup. Most of the tape 
drives currently shipped with CentreVu CMS accommodate a Full backup 
on one tape. The following tables describe the various types of...

Managing backups 
70 Backup procedures 
Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Backup procedures
The following sections step you through the process of completing the 
different types of backups, including full maintenance backups and cmsadm 
backups.
NOTE:
Running a maintenance backup could impact system resources and 
should be scheduled to run accordingly.
Running a full maintenance backup 
for all ACDs
To run a full maintenance backup,...

Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Managing backups 
71 Backup procedures 
3. On the Maintenance selector window, highlight Back Up Data in the 
Operations list and select the ACD for which you want to complete a 
backup. 
4. Select OK.
The Backup Data window is displayed. 

Managing backups 
72 Backup procedures 
Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
5. Complete the following options for each field on the window: 
6. Select Run from the Actions menu or the Run button on the toolbar.
NOTE:
Backups run in the background. You can exit the Backup Data 
window without affecting the backup process.
Tip:
For a complete description of each of the fields in the Backup Data 
window, press the F1 key from within the...

Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Managing backups 
73 Backup procedures 
Running a cmsadm backup
!CAUTION:
On systems prior to the CentreVu CMS R3V8, CentreVu CMS is shut 
off when backup is running. This means that no call center data is 
collected by CentreVu CMS during the backup. For systems running 
CentreVu CMS R3V8 and newer releases, cmsadm backups do not 
affect data collection.
NOTE:
Beginning with CentreVu CMS R3V8, the cmsadm...

Managing backups 
74 Backup procedures 
Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
To run a cmsadm backup, complete the following steps:
1. From the CentreVu Terminal Emulator, log in to the CentreVu CMS 
using the root login ID
 and password
.
NOTE:
You can run a cmsadm backup from the CentreVu Te r m i n a l  
Emulator or from the main console.
2. At the # prompt type 
lp /etc/vfstab and press Enter.
NOTE:
The information that is printed out should...

Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Managing backups 
75 Checking backup status 
Checking backup status
We recommend that you periodically check the Status and Error fields in the 
Backup Data window and the CentreVu CMS console for messages relating 
to the status of your backup. 
Status messages
Use the St atus field in the Backup Data window to check on the current or 
most recent maintenance backup. You can view details in this field to...

Managing backups 
76 Tape management 
Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Tape management
Managing the backup tape rotation, storage, security, and labeling the tape is 
essential in assuring that if a restore is needed it can be done quickly and 
accurately. 
Tape rotation
Keep enough tapes on hand so that you can rotate them. This allows several 
backup tapes to be available at all times. One common scheme is to keep 
seven tapes in stock and...

Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Managing backups 
77 Automating backups 
Automating backups
Maintenance backups can be scheduled to run automatically at your 
discretion.
Although CentreVu Supervisor supports automating backups via its scripting 
capability, it is highly recommended that critical system backups be 
scheduled via the Timetable feature on the CentreVu CMS server. For 
information on how to create a timetable to run a...

Managing backups 
78 Automating backups 
Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999