Lucent Technologies Lucent Call Centers Little Instruction Book For Basic Administration

Index 
89  
Call Center Little Instruction Book
for basic administration  
585-210-935  Issue 1
December 1999
http
//support.lucent.com
,xxii
//support.lucent.com/,95
//www.indug.org,95
//www.lucent.com,95
//www.lucent.com/enterprise,95
//www.lucent.com/enterprise/sig/deve
lop
,95
//www.lucent.com/enterprise/training,
95
I
interactive scripts,35
K
keeping records,79
L
list all action item,25
logging into CMS
using CentreVu Supervisor
,4
using CentreVu Terminal Emulator,5
logging out of CMS
using CentreVu...

Index 
90  
Call Center Little Instruction Book
for basic administration  
585-210-935  Issue 1
December 1999
P
passwords
changing
,21
CMS,20
replacing forgotten,22
performing CMS backups,68
preparing to contact Lucent,xxii
printer log,86
printing historical reports through 
scripts
,37
R
reason codes,49
reboot,73
records,79
recovery kit and software log,84
refresh rate,15
Remote Access security,66
Reports,45
restart,73
run a report,45
running a cmsadm backup,73
running a full maintenance backup for all...

Index 
91  
Call Center Little Instruction Book
for basic administration  
585-210-935  Issue 1
December 1999
Service Observing (Basic),55
Service Observing (Remote/By FAC),55
Service Observing (VDNs),55
Service Observing Listen Only Access 
Code
,56
Service Observing Listen/Talk Access 
Code
,56
Service Observing Warning Tone,56
service observing, definition,53
shut down CMS,73
split members,81
split parameters,80
Split/Skill Access,17
Station form,56
status bar
Controller
,8
status messages,75
stroke...

Index 
92  
Call Center Little Instruction Book
for basic administration  
585-210-935  Issue 1
December 1999
W
WARNING
login
,5
web access to support,xxii
web site
Lucent Customer Self-Service 
Center
,xix
web sites,95 

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Call Center Little Instruction Book
for basic administration
585-210-935, Issue 1, December 1999, Comcode 108502253 
1. Please check the ways you feel we could improve this book:
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Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Helpful Lucent web sites 
95  
Helpful Lucent web sites
Do you need more information or assistance? Try these web sites!
Lucent main site
Check here often to see what’s new at Lucent!
http://www.lucent.com/
Business Communications Systems main site
Look here for helpful information provided by BCS.
http://www.lucent.com/enterprise/
Customer self service center
Use this site to find answers to questions,...

Why this new book?
You’ve told us that you want step-by-step instructions on administration tasks for 
setting up your Call Center, and keeping it operating at peak performance, and we’ve 
been listening. This book contains the information you need for basic Call Center 
administration using the DEFINITY Enterprise Communication System, CentreVu Call 
Management System (CMS) and CentreVu Supervisor. Some steps may vary between 
the different versions of DEFINTIY systems, CentreVu CMS, and CentreVu...