Lucent Technologies Lucent Call Centers Little Instruction Book For Basic Administration

							Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Managing backups 
69 Types of backups 
Types of backups
Most often, you will perform a maintenance backup. Depending on the 
capacity of your backup device and the amount of data to be saved, you can 
select either a Full or an Incremental maintenance backup. Most of the tape 
drives currently shipped with CentreVu CMS accommodate a Full backup 
on one tape. The following tables describe the various types of backups, the 
data that is saved, and recommended backup intervals. 
!CAUTION:
How frequently you perform Maintenance backups should be 
determined by how much data your call center is willing to lose in the 
case of a catastrophic failure. Maintenance 
Backups Data Saved
Full  Saves data for all of the time periods in the historical 
database in CentreVu CMS. A full Backup must
 be 
done prior to the first Incremental Backup.
Incremental Saves CentreVu CMS data recorded since the last 
(incremental or full) backup completed. Only the 
historical data can be stored incrementally. 
Administration data is stored in a full backup.
File System 
Backup Data SavedRecommended 
Frequency
cmsadmnSaves Solaris system 
files and programs
nSaves non-CMS data 
you placed on the 
computer nPrior to upgrading 
CentreVu CMS to a 
new software load
nAs soon as possible 
after an upgrade
nMonthly 
						

							Managing backups 
70 Backup procedures 
Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Backup procedures
The following sections step you through the process of completing the 
different types of backups, including full maintenance backups and cmsadm 
backups.
NOTE:
Running a maintenance backup could impact system resources and 
should be scheduled to run accordingly.
Running a full maintenance backup 
for all ACDs
To run a full maintenance backup, complete the following steps:
1. Insert a tape in to the backup device.
NOTE:
On the 8-mm tape drive, the green (top) light flashes until the 
tape is ready. The yellow (bottom) light flashes when the system 
is reading from or writing to the tape. Do not remove the tape 
until the yellow light is out, the green light has stopped flashing 
and you no longer hear clicking. 
Tip:
You can do a full backup over the most recent full tape backup. 
You can also do a full backup over an old incremental tape 
backup. As a precaution, you cannot do an incremental backup 
over your most recent incremental backup or your most recent 
full backup. 
2. On the CentreVu Supervisor Controller, select Maintenance from the 
Tools menu. 
						

							Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Managing backups 
71 Backup procedures 
3. On the Maintenance selector window, highlight Back Up Data in the 
Operations list and select the ACD for which you want to complete a 
backup. 
4. Select OK.
The Backup Data window is displayed. 
						

							Managing backups 
72 Backup procedures 
Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
5. Complete the following options for each field on the window: 
6. Select Run from the Actions menu or the Run button on the toolbar.
NOTE:
Backups run in the background. You can exit the Backup Data 
window without affecting the backup process.
Tip:
For a complete description of each of the fields in the Backup Data 
window, press the F1 key from within the window.Field Default value/action
Device name:Accept the default device name.
Verify tape can be read 
after backup?Selected
NOTE:
When you select the Verify tape can be read after backup? 
field, the system tries to read the data on each tape after the 
backup finishes writing it. This procedure is relatively fast 
and ensures that the system can read the data it wrote. If you 
receive an error message that the tape failed verification, you 
need to rerun the backup using a different tape. 
ACDs to backup:All ACDs
Data to backup:Local Administration Data
a 
CMS System Administration Data
ACD Specific Administration Data
Historical Data, 
- Full
a. Available beginning with R3V8
Non-CMS data:Selected 
						

							Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Managing backups 
73 Backup procedures 
Running a cmsadm backup
!CAUTION:
On systems prior to the CentreVu CMS R3V8, CentreVu CMS is shut 
off when backup is running. This means that no call center data is 
collected by CentreVu CMS during the backup. For systems running 
CentreVu CMS R3V8 and newer releases, cmsadm backups do not 
affect data collection.
NOTE:
Beginning with CentreVu CMS R3V8, the cmsadm backup does not 
back up historical data. This means that you must have a full 
maintenance backup to successfully complete a restore.
NOTE:
Prior to running a cmsadm backup, it is recommended that you reboot 
the CentreVu CMS server.
To shut down the system to an OK prompt, type /usr/sbin/
shutdown -y -g0 -i0
.
To shut down and restart the system, type /usr/sbin/shutdown -y -
g0 -i6
. 
						

							Managing backups 
74 Backup procedures 
Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
To run a cmsadm backup, complete the following steps:
1. From the CentreVu Terminal Emulator, log in to the CentreVu CMS 
using the root login ID
 and password
.
NOTE:
You can run a cmsadm backup from the CentreVu Te r m i n a l  
Emulator or from the main console.
2. At the # prompt type 
lp /etc/vfstab and press Enter.
NOTE:
The information that is printed out should be kept with the 
cmsadm backup to be used if you ever need to perform a restore. 
3. At the # prompt, type 
cmsadm and press Enter.
The CentreVu CMS Administration menu displays.
4. Select backup from the list of options. 
						

							Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Managing backups 
75 Checking backup status 
Checking backup status
We recommend that you periodically check the Status and Error fields in the 
Backup Data window and the CentreVu CMS console for messages relating 
to the status of your backup. 
Status messages
Use the St atus field in the Backup Data window to check on the current or 
most recent maintenance backup. You can view details in this field to verify 
if there is a problem accessing the backup device or any tape constraints. 
Error messages 
Use the Error field in the Backup Data window to view any errors that 
occurred in the current or most recent maintenance backup.
If your backup fails with an error message, refer to the Maintenance - Error 
Log window in CentreVu Supervisor for an explanation of why the error 
occurred and what to do to fix it.
Console messages
When you do a maintenance backup that completes without any errors, the 
following message may display on the system console:
Message: WARNING: ST01:HA 0 TC 3 U 0: ERR 
60503005 CMD 0000008 Sense Key 00000003 Ext Sense 
00000000.
This message means that a new tape was used for the backup. Ignore this 
warning, and press Ctrl+L
 to refresh the screen. 
						

							Managing backups 
76 Tape management 
Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Tape management
Managing the backup tape rotation, storage, security, and labeling the tape is 
essential in assuring that if a restore is needed it can be done quickly and 
accurately. 
Tape rotation
Keep enough tapes on hand so that you can rotate them. This allows several 
backup tapes to be available at all times. One common scheme is to keep 
seven tapes in stock and recycle them weekly. That is, in an environment 
where backups are performed daily, a new tape is used each day of the week, 
and each weekly sequence is repeated.
!CAUTION:
Backup tapes can wear out. Be sure to refresh your supply of backup 
tapes occasionally to avoid problems.
Labeling
After a successful backup, it is important that you label your backup tape. 
CentreVu CMS provides the backup information to put on the labels in the 
Backup Data window, or if the backup was scheduled on a timetable, in the 
Maintenance - Error Log. Refer to the Maintenance section of the CentreVu 
CMS Administration book for information on reading the label.
Storage
To minimize the time that your system is out of service, it is important that 
you store your backups in a secure location.
NOTE:
Use your company’s disaster recovery policy for storage of the 
backup media. 
						

							Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999
Managing backups 
77 Automating backups 
Automating backups
Maintenance backups can be scheduled to run automatically at your 
discretion.
Although CentreVu Supervisor supports automating backups via its scripting 
capability, it is highly recommended that critical system backups be 
scheduled via the Timetable feature on the CentreVu CMS server. For 
information on how to create a timetable to run a maintenance backup and 
schedule it, refer to the “Creating and scheduling timetables” section in this 
book. 
NOTE:
The cmsadm backup cannot be scheduled to run automatically. 
The CentreVu CMS full maintenance backup can be scheduled to run 
automatically. 
						

							Managing backups 
78 Automating backups 
Call Center Little Instruction Book
for basic administration  585-210-935  Issue 1
December 1999