Lucent Technologies INTUITY CONVERSANT System Version 6.0 Guide

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670    Issue 1.0
December 1996
Index 
Page IN-3  
design principles,4-2c onsistency,4-3
d ialog ue,4-3error p revention,4-4exits,4-4
feedback,4-4human memory,4-3know your c allers,4-2
researc h g uid elines,4-2shortcuts,4-4dial 1 prompt,4-27
examp le,4-28Script Builder code,4-29d ial ahead,2-2
d efinition,1-5Text-to-Speech,2-12touc h-tone recog nition,2-2
d ial p ulse rec ognition (DPR),2-3, 4-36accuracy,4-36
improvement,2-3,...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670    Issue 1.0
December 1996
Index 
Page IN-4  
E
enhanced  b asic  sp eec h,3-3, 4-44d efinition,1-6
lang uag es,3-3, 4-44errors,4-23barge-in,4-23, 4-34
c aller,4-23, 5-5design guidelines,4-23dial through,4-34
message word ing,4-24p revention,4-4sp eech rec og nition,4-23, 5-6
sub stitution,1-7, 5-6esc ape seq uences,4-48
examp le,4-49more information,4-49Exec _UNIX,4-53
F
faults, see errors
fax
see also Script Build er FAX...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670    Issue 1.0
December 1996
Index 
Page IN-5  
G
g rammar, c ustom,4-16Grap hic al Speech Editor (GSE)
d efinition
,1-6
K
key word  sp otting
d efinition
,1-7FlexWord speech rec ognition,2-9WholeWord  sp eec h rec og nition,2-6
L
lang uag e gate
d efinition
,4-40examp le,4-41Script Builder code,4-43
sp oken input,4-40touc h-tone inp ut,4-40languages supported
enhanc ed b asic sp eech
,3-3, 4-44FlexWord speech rec...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670    Issue 1.0
December 1996
Index 
Page IN-6  
O
op inion feed bac k, q uestionnaire,5-3outlines,3-7
P
p erformance
d ata, collecting,5-3
system,5-6p hrase screening
d efinition,1-6
prerecorded speech
d efinition,1-6
enhanc ed b asic sp eech,3-3, 4-44p rofessional sp eaker,3-3prompts and announcements,4-46
Promp t & Collec t action step
d efinition,1-6prompts,4-5
barge-in,4-34d efinition,1-6design guidelines,4-5
dial...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670    Issue 1.0
December 1996
Index 
Page IN-7  
Sc rip t Builder, (Con’t)
c od e examp le
touch-tone with sp oken inp ut
,4-31
yes/no q uestion with b arge-in,4-19
c onfirm an entry,4-9custom grammar,4-16
d efinition,1-6FAX Ac tions,2-13, 4-51design guidelines,4-51
Sc r ip t  B ui l d e r  FA X A c ti o ns
c ap abilities,2-13
d efinition,1-5Exec _UNIX,4-53FA X_Co mb in e,4-52
FA X_C o vr Pag e,4-52FA X_Sen d,4-51, 4-52more...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670    Issue 1.0
December 1996
Index 
Page IN-8  
Text-to-Sp eec h (TTS),2-11, 4-45accuracy,2-12
c ap abilities,2-11, 4-49ab b reviations,2-11, 4-48
barge-in,2-12
language,2-11
outp ut,4-47
pronunc iation,4-50
sp eaking  rate,4-48
speech recognition,2-11
sp elling  word s,4-49
touch-tone rec og nition,2-11
c lass detectors
definition,4-47
examp le,4-48
d efinition,1-7design guidelines,4-45
esc ap e sequenc es,4-48examp le,4-49...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670    Issue 1.0
December 1996
Index 
Page IN-9  
U
usab ility
d efinition,1-7
goals,5-2, 5-6testing,5-3, 5-5user interfac e
d efinition
,1-7
V
voc abulary, see also word list,2-7, 4-37
creation,2-8d efinition,1-7
examp le,2-7FlexWord speech rec ognition,2-7, 4-37Luc ent Tec hnolog ies servic e,2-8
size,2-7word,1-7, 2-7voic e resp onse system,1-2
ad vanc ed  tec hnolog ies,2-1application design,4-1app lic ation uses,1-2
d...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670    Issue 1.0
December 1996
Index 
Page IN-10  
word  sp otting , see key word  sp otting
word list,2-8, 4-39
creation,2-8d efinition,1-7, 2-7examp le,2-7
larg e lists,4-39size,2-7
Y
yes/no q uestions,4-18barge-in,4-19design guidelines,4-18
sp oken input,4-18touc h-tone inp ut,4-18