Lucent Technologies INTUITY CONVERSANT System Version 6.0 Guide

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Designing a Voice Response Application 
Page 4-45 Text-to-Speech in Applications 
4
Multilingual Applications
If you have at least two INTUITY CONVERSANT systems, eac h with one or two 
WholeWord  speec h rec og nition software pac kag es, you c an p roc ess c allers in 
up  to four lang uag es with what ap p ears to c allers as a sing le ap p lic ation.  You 
c ould  start with the ab ove lang uage...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Designing a Voice Response Application 
Page 4-46 Text-to-Speech in Applications 
4
Spoken Input Prompts and Announcements
When Text-to-Sp eec h is used  with WholeWord  sp eec h rec og nition, c allers 
b arg e-in d uring  the p romp t or announc ement.  However, when using  
Text-to-Speech with FlexWord speech recognition, remember that barge-in is not 
availab le.  Callers c annot b arg e-in d...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Designing a Voice Response Application 
Page 4-47 Text-to-Speech in Applications 
4
How to Get the Most Out of Text-to-Speech
Use the guid elines in this sec tion for better Text-to-Sp eec h performanc e in your 
ap plic ations.
Help Callers Adjust to Text-to-Speech Output
Your c allers may need  to ad just to the c omp uter voic e of Text-to-Sp eec h outp ut to 
und erstand  it well.  To help...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Designing a Voice Response Application 
Page 4-48 Text-to-Speech in Applications 
4
The following  is an examp le an ap p lic ation sp eaking  out an ad d ress from 
database fields:
Announce
Speak with Interrupt
Text:  \!nar The address of our nearest
location is 
Phrase: sil.500
Field: store_address as A
Phrase: sil.500
Field: store_city as A
Phrase: sil.500
Field: store_state as A
Phrase:...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Designing a Voice Response Application 
Page 4-49 Text-to-Speech in Applications 
4
Be sure to turn off sp eaking  rate esc ap e seq uenc es as soon as you are finished  
sp eaking  at that rate.
The following  is an examp le of an ap p lic ation c hang ing  sp eaking  rate:
Announce
Speak with Interrupt
Text: Your confirmation number is \!r4 743211
\!r2 .
Text: Please call us if you do not receive...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Designing a Voice Response Application 
Page 4-50 Text-to-Speech in Applications 
4
Remember Text-to-speech Pronunciation 
Differences
Text-to-Sp eec h relies on b uilt-in rules, b ut c annot ac c ount for all exc ep tions.  
Therefore, it may misp ronounc e word s, esp ec ially some names.  If 
Text-to-Sp eec h misp ronounc es a word , use p honetic  sp elling  to c orrec t the 
p ronunc iation....

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Designing a Voice Response Application 
Page 4-51 Script Builder FAX Actions in Applications 
4
Script Builder FAX Actions in 
Applications
This sec tion d esc rib es some of the uses for the FAX Ac tions in your ap plic ations.
NOTE:
See Chap ter 8, “ Using  Op tional Features, in INTUITY™ C O N VERSAN T®  
System Version 6.0 Ap plic ation Develop ment with Sc ript Builder
, 
585-310-760,
 for more...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Designing a Voice Response Application 
Page 4-52 Script Builder FAX Actions in Applications 
4
Inform Your Callers of a Wait
If you know the c aller must wait, use an announc ement suc h as, “ Please wait 
while the information is loc ated .”
For more information on to make an unavoid ab le wait more p leasant, see “Pace 
the Ap p lic ation,” above.
Use Fewer Fax Channels
If you find  long ,...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Designing a Voice Response Application 
Page 4-53 Script Builder FAX Actions in Applications 
4
Exec_UNIX in Non-FAX Actions Applications
The Exec _UNIX FAX Ac tion g ives you the p ower to exec ute c ommand s, 
p rog rams, or shell sc ripts, and  to ac c ess datab ases on host c omp uters, whether 
or not fax messag ing  is p art of your ap p lic ation.  Exec _UNIX allows you to d o in 
Sc rip t...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Designing a Voice Response Application 
Page 4-54 Script Builder FAX Actions in Applications 
4