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Lucent Technologies INTUITY CONVERSANT System Version 6.0 Guide
Lucent Technologies INTUITY CONVERSANT System Version 6.0 Guide
Here you can view all the pages of manual Lucent Technologies INTUITY CONVERSANT System Version 6.0 Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
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585-310-670 Comcode 107852345 Issue 1.0 December 1996 INTUITY™ CONVERSANT® System Version 6.0 Application Design Guidelines
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Copyright Ó 1996, Lucent Technologies All Rights Reserved Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was com- plete and accurate at the time of printing. However, information is subject to change. Your Responsibility for Your System’s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s...
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INTUITY CONVERSANT System Version 6.0 Application Design Guidelines 585-310-670 Issue 1.0 December 1996 Contents Page iii Contents Contents iii About This Book ix nPurposeix nIntended Audiencesix nRelease Historyix nTrademarksx nHow to Use This Bookxi To Locate Specific Topicsxi nConventions Used in This Bookxi Key Pressesxi Screen Displaysxi Typographyxii Safety and Security Alert Labelsxii nRelated Resourcesxiii Documentationxiii Trainingxiv nHow to Comment on This Bookxiv nDisclaimerxv 1...
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INTUITY CONVERSANT System Version 6.0 Application Design Guidelines 585-310-670 Issue 1.0 December 1996 Contents Page iv Dial Pulse Recognition2-3 nSpeech Recognition2-4 WholeWord Speech Recognition2-4 FlexWord Speech Recognition2-6 Speech Recognition Accuracy Measurement2-10 nText-to-Speech2-11 Text-to-Speech Uses2-11 Text-to-Speech Capabilities2-11 Text-to-Speech Accuracy2-12 nScript Builder FAX Actions2-13 FAX Actions Uses2-13 FAX Actions Capabilities2-13 3 Planning a Voice Response Application...
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INTUITY CONVERSANT System Version 6.0 Application Design Guidelines 585-310-670 Issue 1.0 December 1996 Contents Page v nPrompts4-5 Prompt Length4-5 How to Word Prompts4-6 nAnnouncements4-7 Feedback Announcements4-7 Confirmation Announcements4-7 nMenus4-11 Number of Menu Choices4-11 Menu Choice Sequence4-11 Numbered Menu Options4-12 Subdivided Menu Options4-12 nDigit Input4-13 Constant-Length Digit Sequences4-13 Variable-Length Digit Sequences4-13 Entering Digit Sequences4-14 Validate a Digit...
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INTUITY CONVERSANT System Version 6.0 Application Design Guidelines 585-310-670 Issue 1.0 December 1996 Contents Page vi Touch-Tone Input Used with Spoken Input4-27 Use Touch-Tone Input When Speech Recognition Fails4-32 Modify a Touch-Tone-Only Application to Include Spoken Input4-32 nDial Through and Barge-in4-34 Using Dial Through and Barge-in with Errors Messages4-34 Using Dial Through/Barge-in Consistently4-34 How to Word Prompts for Dial Through and Barge-in4-34 nDial Pulse Recognition in...
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INTUITY CONVERSANT System Version 6.0 Application Design Guidelines 585-310-670 Issue 1.0 December 1996 Contents Page vii 5 Testing and Using a Voice Response Application Design 5-1 nOverview5-1 nPurpose5-1 nTesting the Application5-2 Plan a Preliminary Application Design5-2 Set Usability Goals5-2 Test the Preliminary Application5-2 Refine the Preliminary Application Based on Usability Goals5-6 Test the Application Again5-6 Continue Testing Until the Usability Goals are Accomplished5-7 Use the...
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INTUITY CONVERSANT System Version 6.0 Application Design Guidelines 585-310-670 Issue 1.0 December 1996 Contents Page viii
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About This Book Page ix Purpose INTUITY CONVERSANT System Version 6.0 Application Design Guidelines 585-310-670 Issue 1.0 December 1996 About This Book Purpose This b oo k, INTUITY™ CONVERSANT® System Version 6.0 Ap p lic ation Desig n Guid elines , 585-310-670, is an introd uc tion to voic e resp onse tec hnolog y, inc lud ing ad vanc ed -tec hnolog y features of the I NTUITY™ CONVERSANT® system, application design principles, and important design guidelines. Intended Audiences The p rimary...
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INTUITY CONVERSANT System Version 6.0 Application Design Guidelines 585-310-670 Issue 1.0 December 1996 About This Book Page x Trademarks Trademarks Luc ent Tec hnolog ies has mad e every effort to sup p ly trad emark information ab out c omp any names, p rod uc ts, and servic es mentioned in the I NTUITY CONVERSANT documentation library. Trademarks indicated below were derived from various sourc es. n5ESS, AUDIX, CONVERSANT, DEFINITY, and Voic e Power are reg istered trademarks and I NTUITY...