Lucent Technologies INTUITY CONVERSANT System Version 6.0 Guide

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Introduction to Voice Response Application Design 
Page 1-5 Important Terminology 
1
Important Terminology
It is a good  id ea to b ec ome familiar with the some of the terms and  c onc ep ts 
p resented in the rest of this b ook.  The list below is p rovid ed  to help  fac ilitate your 
familiarization.
announc ement Sp eec h played  b y the system to the c aller that informs, b ut 
d oes not...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Introduction to Voice Response Application Design 
Page 1-6 Important Terminology 
1
g rammar The set of rules b y whic h speec h is rec og nized  b y 
WholeWord  sp eec h rec og nition.  For examp le, a Promp t & 
Collec t statement using  the US_1_5 g rammar will 
rec ognize the word s “ one,”  “ two,”  “ three,”  “ four,”  and  “ five”  
in US Eng lish.
Grap hic al Sp eec h 
Ed i t o rAn op...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Introduction to Voice Response Application Design 
Page 1-7 Important Terminology 
1
sub stitution error An error mad e b y the FlexWord  speec h rec og nition 
software where it mistakes one word  for another.
talk off See 
dial throug h.
Text-to-Speec h An op tional software p ac kag e that c onverts ASCII text into 
sp oken, c omp uter-g enerated  p romp ts and 
announc ements.  This pac kag e is...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Introduction to Voice Response Application Design 
Page 1-8 Important Terminology 
1 

Voice Response Advanced Technologies 
Page 2-1 Overview 
2
INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
2
2Voice Response Advanced 
Technologies
Overview
This c hap ter p rovid es an introd uc tion to the INTUITY™ C ON VERSAN T®  s y st e m  
ad vanc ed  tec hnolog ies inc lud ing  touc h-tone and  d ial p ulse rec og nition, sp eec h 
rec ognition, Text-to-Sp eec h, and  the Sc rip t Build er FAX Ac tions.
Purpose
The purp ose of this c hap...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-2 Touch-Tone and Dial Pulse Recognition 
2
Touch-Tone and Dial Pulse 
Recognition
The INTUITY CONVERSANT system p rovid es touc h-tone rec og nition and  d ial 
p ulse rec og nition as two method s for c allers to p rovid e non-sp oken input to the 
system.
Touch-Tone Recognition
Touc h-tone rec og nition is a c ommon feature of voic e resp onse ap p lic...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-3 Touch-Tone and Dial Pulse Recognition 
2
Touch-Tone Recognition Accuracy
The INTUITY CONVERSANT system is very ac c urate when rec og nizing  
touc h-tone input.  However, c allers may make mistakes when entering 
touc h-tones, and  a well d esigned  ap p lic ation must hand le c aller errors 
g rac efully.
Dial Pulse Recognition
If touc h-tone servic e...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-4 Speech Recognition 
2
Speech Recognition
It makes g ood  b usiness sense to p rovid e the c ap ab ilities offered  b y the sp eec h 
rec ognition software.  Sp eec h rec og nition allows your c allers to:
nSp eak their resp onses; a more natural interfac e for c aller inp ut.
nProvid e inp ut if they d o not have touc h-tone servic e.
nProvid e inp ut...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-5 Speech Recognition 
2
WholeWord Speech Recognition Capabilities
This section describes the different WholeWord speech recognition capabilities.
WholeWord Speech Recognition Languages
The WholeWord  Sp eec h Rec og nition software is used  to rec og nize word s in the 
following  lang uag es:
nAustralian Eng lish
nBrazilian Portug uese
nCanad ian Frenc...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-6 Speech Recognition 
2
WholeWord Speech Recognition and Key Word Spotting
WholeWord  speech rec og nition also sup p orts key word  sp otting .  A key word  is 
one of the word s in a list of word s that the system is instruc ted  to rec og nize at a 
p artic ular p oint in the transac tion.  Key word  sp otting  is the ab ility of the 
rec og nizer to...