Lucent Technologies INTUITY CONVERSANT System Version 6.0 Guide

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-7 Speech Recognition 
2
FlexWord  sp eec h rec og nition and  WholeWord  sp eec h rec og nition c an b e used  
tog ether for g reater flexib ility in your ap p lic ations.  You c an d efine a Promp t & 
Collec t ac tion to use WholeWord  sp eec h rec og nition If you want c allers to say 
“ yes”  or “ no,”  a series of d ig its, or sing le d igits.  If...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-8 Speech Recognition 
2
There are two ways to c reate your voc ab ularies:
nUse the FlexWord  Toolkit software.
The FlexWord  Toolkit software allows you to b uild  your own voc ab ularies 
q uic kly and  easily.  This op tional software p ac kag e g ives you a 
p oint-and -c lic k, g rap hic al environment in whic h to ad d , d elete, or c hang e 
word s...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-9 Speech Recognition 
2
FlexWord Speech Recognition and Key Word Spotting
FlexWord  sp eec h rec og nition sup p orts key word  sp otting .  As exp lained  ab ove in 
“ WholeWord  Sp eec h Rec og nition and  Key Word Sp otting ,”
 key word  spotting  is 
the ability of the rec og nizer to isolate a key word out of a sequenc e of other 
word s or noises....

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-10 Speech Recognition 
2
Speech Recognition Accuracy Measurement
The c onc ep t of rec og nition ac c urac y is similar for b oth WholeWord  and  FlexWord  
sp eec h rec og nition.  Sinc e WholeWord  voc abulary is fixed  at only a few items in 
eac h lang uag e, we c an measure and  then exp ec t ac c urac y rates.  However, 
sinc e FlexWord  voc ab...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-11 Text-to-Speech 
2
Text-to-Speech
This advanc ed  sp eec h tec hnolog y allows your app lic ation to c onvert ASCII text 
into sp oken word s that are said  to the c aller; simp ly p ut, it is a 
read ing  machine.
Text-to-Speech Uses
Text-to-Sp eec h is esp ec ially useful when it is not prac tic al to p rerec ord  
information to be spoken, for examp...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-12 Text-to-Speech 
2
Text-to-Speech and Touch-Tone Recognition
Text-to-Sp eec h is fully c omp atib le with touc h-tone rec og nition.  An ap p lic ation 
d esig n c an allow c allers to p ress a touc h-tone b utton to d ial throug h a 
Text-to-Sp eec h p romp t or announc ement the same as if it were a p rerec orded  
p romp t or announc ement....

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-13 Script Builder FAX Actions 
2
Script Builder FAX Actions
You c an p rovid e fax servic e to your c allers in your ap p lic ations with the Sc rip t 
Build er FAX Ac tions software p ac kag e.  This software p rovid es you with the 
c ap ab ility to have your ap p lic ation send  fax messag es, and  rec eive fax 
messag es from c allers.
FA X  A ct io n...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Voice Response Advanced Technologies 
Page 2-14 Script Builder FAX Actions 
2
Onc e the p hysic ian d ials into the system and  g ives a p ersonal id entific ation 
numb er (using  either WholeWord  sp eec h rec og nition or touc h-tone inp ut), he or 
she enters a p atient id entific ation numb er to either listen to med ic al rec ord s 
sp oken using  Text-to-Sp eec h or to have the med ic al rec...

Planning a Voice Response Application 
Page 3-1 Overview 
3
INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
3
3Planning a Voice Response 
Application
Overview
This c hap ter d esc rib es some g uid elines to keep  in mind  when p lanning  the 
d esig n of your voic e resp onse ap p lic ations.  These are g eneral g uid elines and  
are not sp ec ific  to the ad vanc ed  tec hnolog ies of the I
NTUITY™ C O N VERSA N T®  
system.  Sp ec ific  guid...

INTUITY CONVERSANT System Version 6.0
Application Design Guidelines  
585-310-670  Issue 1.0
December 1996
Planning a Voice Response Application 
Page 3-2 Plan Your Application Design 
3
Plan Your Application Design
This sec tion offers g uidelines to use as you p lan the d esig n of your voic e 
response ap p lic ations.
Use Human Factors/Usability Engineering
Resources
Human fac tors and  usab ility c onsultants are exp erts in the d esig n and  testing  of 
interfac es b etween p eop le and  c omp...