Lucent Technologies DEFINITY Enterprise Communications Server Release 8.3 Instructions Manual

Administration
What’s New: Network Call Redirection 15
DEFINITY 
administration 
overview
0
The following fields must be set on the DEFINITY administration forms 
for NCR to work:
Form Field Value
For both NCT and NCD
System Parameters 
Customer OptionsCall Center 
Release8.3 or later
System Parameters 
Customer OptionsISDN Network 
Call 
RedirectionY
Best Service Routing 
Application form (for the 
location to receive the 
call)Net Redir?
Y
For NCT
Trunk Group formGroup Type
Supplementary 
Services...

Administration
16 DEFINITY® ECS R8.3 What’s New: Network Call Redirection
The ~r command takes up two digit positions in the vector step. This 
works with queue-to-best
 or check-best
 vector steps. No change to 
the vector steps is required for NCR with BSR
.
Trunk Group 
form
0
For Network Call Transfer, the Group Type
 field on the Trunk Group 
form must be set to isdn
 and the Network Call Redirection
 field 
must be set to transfer
. The Supplementary Service Protocol
 
field must be set to g
 and...

Administration
What’s New: Network Call Redirection 17
Supplementary Service Protocol: NCT:
Network Call Redirection: for NCT:
For NCD, the Supplementary Service Protocol
 field must be set 
to c
 and the Network Call Redirection
 field must be set to 
deflect
. Refer to the following figures:
GLERKIXVYROKVSYT4EKISJ
8692/+6394
+VSYT2YQFIV+VSYT8]TIMWHR(66ITSVXW]...

Administration
18 DEFINITY® ECS R8.3 What’s New: Network Call Redirection
Supplementary Services field: for NCD:
Network Call Transfer field: for NCD:
GLERKIXVYROKVSYT4EKISJ
8692/+6394
+VSYT2YQFIV+VSYT8]TIMWHR(66ITSVXW]
+VSYT2EQI&836828%
(MVIGXMSRX[S[E]3YXKSMRK(MWTPE]#]...

Administration
What’s New: Network Call Redirection 19
Signaling Group 
form
0
For NCT, the Network Call Transfer
 field on the Signaling Group 
form must be set to Y
. Refer to the following figure:
For NCD, the Network Call Transfer
 field on the Signaling Group 
form must be set to N
. Refer to the following figure:
GLERKIWMKREPMRKKVSYT4EKISJ
7-+2%0-2++6394
+VSYT2YQFIV...

Administration
20 DEFINITY® ECS R8.3 What’s New: Network Call Redirection
Best Service 
Routing 
Application form
0
On the DEFINITY Best Service Routing Application form, the Net 
Redir?
 field must be set to Y
 for each location to which calls are to be 
directed using NCR. Refer to the following figure.
The number administered in the interflow VDN field on the Best Service 
Routing form (or in the ~r vector step on the Call Vector form) should 
not 
have any ARS prefix or trunk access code. Some PSTN...

Administration
What’s New: Network Call Redirection 21
Call Vector form0For non-BSR applications or for standard or enhanced Lookahead 
Interflow applications replaced by NCR, supplementing BSR 
applications, on the 
DEFINITY Call Vector form, the leftmost position in 
the route-to
 vector step (vector step 2 in the example on the next 
page) must be set to ~r
 for each vector that will invoke NCR.
The number administered in the ~r vector step on the Call Vector form 
should 
not have any ARS prefix or...

Troubleshooting and Things to Know
22 DEFINITY® ECS R8.3 What’s New: Network Call Redirection
Troubleshooting and Things to Know0
Overview0This section contains basic information on troubleshooting, as well as 
important information about administering NCR.
Troubleshooting0General troubleshooting of NCR can be accomplished by using:
•the ISDN message trace information provided by the Message 
Sequence Tool (MST)
•Vector events displayed by the display events DEFINITY 
system administration command.
•To...

Troubleshooting and Things to Know
What’s New: Network Call Redirection 23
NCR 
troubleshooting
0
If NCR vector activation fails, use the display events
 switch 
administration terminal command to check for the following NCR vector 
events:
•NCR: Invoke trunk not ISDN
•NCR: Bad NCR trunk admin
•NCR: No NCT PSTN service
•NCR: No NCT outgoing trk
•NCR: NCT outgo trk drop
•NCR: PSTN NCT invoke err
•NCR: PSTN NCT netwrk err
•NCR: Used NCT trk-to-trk
•NCR: No NCD PSTN service
•NCR: NCD invalid PSTN nmbr
•NCR:...

Troubleshooting and Things to Know
24 DEFINITY® ECS R8.3 What’s New: Network Call Redirection
Things to know0The following important items should be known.
Failures0Failures can occur in NCR after the queue-to-best
 vector command is 
executed. Vector steps are not used to log vector events (this happens 
automatically), so vector steps following the queue-to-best
 command 
are needed to provide alternate call treatments. To prepare for this, use 
one of the following:
•If the second leg of the call...