Lucent Technologies DEFINITY Enterprise Communications Server Release 8.3 Instructions Manual

DEFINITY® 
Enterprise Communications Server
Release 8.3
What’s New: Network Call Redirection
555-233-759
Comcode 108725649
Issue 1 
July 2000 

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Preventing Toll Fraud 
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Document Title:DEFINITY® Enterprise Communications System (ECS) Release 8.3
What’s New: Network Call Redirection
Document No.: 555-233-759 Issue 1  Date: July 2000
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Table of Contents
DEFINITY® Enterprise Communications Server
Release 8.3
What’s New: Network Call Redirection
General Information.   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   . 1
Overview .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   . 1
Audience .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   .   . 1
Before you start: Platform    .   .   .   .   .   .   .   .   .   ....

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What’s New: Network Call Redirection 1
What’s New: Network Call Redirection
General Information0
Overview0Today, call center customers are looking for many ways to reduce their costs. 
One of these ways is to employ Virtual Private Networks (VPNs) to eliminate 
as much private network cost as possible. These cost reductions are 
particularly valuable in enterprises or multi-site call-center environments and 
especially to Enterprise call centers where network costs are typically high. 
Network Call...

General Information
2 DEFINITY® ECS R8.3 What’s New: Network Call Redirection
Before you start: 
Platform
0
Network Call Redirection is a new DEFINITY ECS feature available 
starting with the Release 8.3 ECS. Full administration support of the 
feature is provided with the 
DEFINITY ECS R8.3 SAT. In addition, 
route-to-number
 support for ~r vector administration will be added 
with Release 3 Version 9 
CentreVu® CMS and CentreVu Visual Vectors 
Version 9.0, scheduled for release in 2001. Existing R3V6...

General Information
What’s New: Network Call Redirection 3
Compliance0DEFINITY R8.3 Network Call Deflection support is compliant with ETSI 
Supplementary Services Network Call Deflection ETS 300 207-1 (partial 
call rerouting in the public network). Network Call Transfer is compliant 
with ANSI Explicit Network Call Transfer T1.643 (1995).
In the United States, NCR (specifically Network Call Transfer) is currently 
only supported by 
MCI®*WorldCom (only using the DMS-250 network 
switches). Outside of...

General Information
4 DEFINITY® ECS R8.3 What’s New: Network Call Redirection
Interactions with 
other call center 
features
0
NCR interacts with or affects the following DEFINITY components:
•station transfer by DCP set Transfer button/hangup or switch hook 
flash transfer by hangup
•station transfer by DCP set Conference button, in which the 
conferencing (middle) party connects the two calls and then hangs 
up
•ASAI third-party call transfer
•ISDN trunk administration
•Attendant Vectoring
•Call...