Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Overview Manual

DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Adjunct Systems 
121 Voice Messaging and Response 
have access to sophisticated phone-based services. Advanced telephone features 
provide intelligent call-transfer capabilities and allow you to use the system in your 
existing telephone environment.
INTUITY Call Accounting System
If you are using any of the INTUITY voice messaging products, the INTUITY Call Accounting 
System is probably the best...

Adjunct Systems 
122 Call Center (See Call Center Features) 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Call Center (See Call Center Features)
PassageWay 
Lucent Technologies PassageWay products bring the telephone and the personal 
computer together into an integrated voice and data workstation that can greatly enhance 
communications. 
PassageWay Direct Connection links your company’s desktop personal computers with 
an easy-to-use Microsoft Windows...

DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Adjunct Systems 
123 Call Center (See Call Center Features) 
Figure 15. PassageWay Direct Connect Configurations
12- or 4-wire DCP Port5Personal Computer
2Auxiliary Power62-wire DCP Port
3DCP Telephone78411 DCP Telephone w/ PassageWay
4Passageway
233002_1.book  Page 123  Monday, February 21, 2000  8:28 AM 

Adjunct Systems 
124 Wireless 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Wireless
The DEFINITY Wireless Business System relies on the DEFINITY ECS system to 
manage mobility. It uses Personal Wireless Telecommunications technology, which is a 
leading protocol in the United States. This standard, which has the primary advantage of 
permitting up to 12 simultaneous conversations per base station, defines the radio 
interface between the portable...

DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
Index 
125  
INIndex
Numerics
6200-series analog  telephones,16
6400 telep hones
,15
8400 telep hones
,15
8410B telep hones
,16
9400 telep hones
,15
9403 telep hones
,15
9410B telep hones
,15
9410D telep hones
,15
9434 telep hones
,15
A
acc ess
attend ant
,31
emerg enc y
,31
op erator
,45
p rivate network
,107
remote
,38
Ad junct Switc h Ap p lic ation Interfac e 
(ASAI)
,104
Ad ministration
network
,69...

Index 
126  
DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
Bulletin Board,72, 117
C
cabinets,3
Call Center
ag ents
,95
routing
,91
Call Detail Record ing
,56
Call Manag ement
BCMS
,100
CentreVu
,101
c aller ID
,33
Calls
restric tion
,67
c alls
accounting
,121
blocking
,68
charging for service
,72
coverage
,23
handling
,19
monitoring
,45
pickup
,28
placing
,44
red irec ting
,22
routing capabilities
,87
CallVisor ASAI
,59, 124
c arriers
,3
c enter stag e...

Index 
127  
DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
d ual port multimedia station,55
E
E1,83
emergency calls
,31, 45, 68
enhanc ed p rivate switc hed  c ommunic a-
t i on s s er v ic e ( EPSC S)
,77
Europ hones
,15
exp ansion p ort networks
description
,2
Exp a ns io n  Se r vi c es  Mo d u l e ( ESM)
,52, 
55
F
fiber links,3
First In/First Out (FIFO)
,96
Frenc h lang uag e d isp lays
,47
G
Generalized  Conferenc e Call (GCC),55
Group Listen
,16...

Index 
128  
DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
L
LAN
C-LAN
,56
connec tivity
,56
Gateway
,56
leaving messag es
,36
Long  Hold  Rec all
,19
M
mailb oxes, AUDIX,117
making  c alls
,44
manag ement
calls
,100
p rop erty
,62
system
,65
messages
,36, 117
announcements
,74
p rerecord ed
,74
monitoring  calls
,45
multimed ia
,8, 53
Multimed ia Ap p lic ations Server Interfac e 
(MASI)
,56
Multimed ia Call Hand ling  (MMCH)
,53
Multimed ia Communic...

Index 
129  
DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
reports,71
historical
,101
manag ement
,101
real-time
,101
room numbers dialing plan
,63
routing
Call Center c alls
,91
features
,85
S
sec urity,65
self-administered telephones
,16
site
,69
SoftPhones
road -warrior ap plication
,58
telec ommuter ap p lication
,58
softp hones
,58
CentreVu IP Ag ent
,58
software
basic
,14
CONVERSANT voice resp onse
,91
sound  effec ts
,35
Sound Station telep hones...

Index 
130  
DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
W
WAN connectivity,11
Wind ows interface
,122
Wir e l es s
,124
working  from home
,38
X
X-Station Mobility,17
233002_1.book  Page 130  Monday, February 21, 2000  8:28 AM