Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1677  
Attendant
c all categories
,560Emerg enc y Ac cess to Attend ant,1333Pull Transfer d esc ription,1476
Attendant Bac kup Alerting,118Attendant Call Waiting,1154Attendant Calling of Inward Restricted Stations, 
see Class of Restric tion (Restric tion Overrid e 
field )
Attendant Console
302A and  302B
,104302C,105adding,108
c ommand s,1056feature b uttons,110PC  C o ns o le,107
providing...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1678  
Automatic  Selec tion of DID Numb ers to Guest 
Roo ms
,1358Automatic  Wakeup,74, 1359p rinter alarm button,87
aux work b utton,74AUX work reason c od es, see DEFINITY ECS 
Guid e to ACD Call Centers
B
backing up
announc ements,383
system,14system, DEFINITY One,17barge in
whisper paging
,1595barge-in,1477rec ord ed announc ements,387
barrier codes,269, 14807-digit barrier codes,1184description,1184
b asic...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1679  
Call Coverag e, (c ontinued )
guidelines
,1223hardware req uirement,1211red irec ting c alls to an off-net loc ation,133
remote off net c all coverage,1220setting up a time-of-day coverage plan,137subseq uent red irec tion interval,1213
switc h communic ation interfac e (SCI) 
links,1222time of d ay coverage tab le,1219
typic al coverag e arrang ements,1223VDN in a Coverag e Path (VICP),1222Call Coverag e /...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1680  
calls
d ata setup
,406ob serving,402op erator assisted,191
override restric tions,203restricting,34call-terminating  fac ilities for FRL and TCM,1350
CallVisor Ad junct-Switc h Ap p lic ations Interface 
(ASAI)
description
,448
setting  up,450CAMA trunks
CAMA Numbering  Format,520, 1057
description,1577CAS backup button,77CBC Trunk Group  Usag e Allocation Plan Assig n-
ment Sc hed ule sc reen,
 see ISDN...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1681  
Coverag e of Calls Redirec ted Off Net 
(CCRON)
,1289telec ommuting,297Coverag e Path,1212
assigning  to users,132c ommand s,1059creating,130
sc reen,565CPE trunk, description,1578crisis alert,1322
button,79Crisis Alert System Parameters
c ommand s,1071
sc reen,569Customer Op tions
c ommand s,1072
sc reen,940customizing p hones,56
D
DAC, see Dial Acc ess Cod es
d ata c all setup , ad ministering,406d ata c...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1682  
digits
ab sorb ing
,374inserting,373DIOD trunks
adding
,357description,1578security alert,357
d irect d ep artment c alling (DDC)
b usy verification,1202test c alls,1200
d irect inward  dialing  (DID), DID-LDN nig ht 
extensions,1459Direc ted  Call Pickup,80, 159, 1217, 1299, 1300
directory button,80, 127disabling
Access Security Gateway (ASG),335
login IDs,348remote ac cess,312, 348d isassociating
home...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1683  
fax, ad ding  a,63
Feature Acc ess Cod e (FAC),32, 33assigning  to Automatic Route Selec tion 
(ARS),187
c hang ing  on d ial p lans,34c ommand s,1061sc reen,633
feature buttons
adding,53, 69attend ant console,110
changing,53Feature-Related  System Parameters
c ommand s,1062
sc reen,646Fib er Link Ad ministration
sc reen, see DEFINITY ECS Installation and 
Te st
fixing  prob lems
abbreviated dialing...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1684  
Inbound Call Management (ICM), see DEFINITY 
ECS Guide to ACD Call Centers
Inc oming  Call Hand ling Treatment screen, see ISDN Trunk Group  sc reen
inc oming  call ID button
,82Inc oming  Call Line Id entification (ICLID) on Ana-
log  Trunks
description
,1386d isp laying  ICLID information,123inc oming  call-hand ling treatment,1310
Ind ividual Attend ant Acc ess,1350information
elements (IE),1308
transfer c...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1685  
Leave Word  Calling (LWC),1418
leave word  calling b uttons
cancel,83lock,83
messag e retrieval,86store,83Line Loc kout,1420
link alarm b utton,83list multimed ia end p oints c ommand,296list multimed ia H.320-stations command,296
list of op tions,176Listed  Directory Numb ers (LDN)
ad ministering,376
c ommand s,1065description,1421routing  incoming FX and CO trunk calls to 
attend ant groups
,1422routing  of...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506    Issue 1.1
June 2000
Index 
1686  
Modem Pooling, (continued)
mod em p ool group c ommands
,1067sc reen,829mod em, ad ding a,63
mod ifying
c all routing,200modules, DCP data,410
monitoring  the ASG history log,336move phones, using  tti,58MSS, see mass storag e system (MSS)
multiapp earance preselec tion and  
p reference
,1446multifrequency Espana, see Sp ai n
Multifreq uenc y-Sig naling -Related  System 
Parameters
c ommand s
,1067
sc...