Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Manual

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Glossary and Abbreviations 
75  
The communic ations system itself consists of a d ig ital comp uter, software, storage d evic e, and 
carriers with sp ec ial hard ware to p erform the c onnec tions. A c ommunic ations system provid es 
voic e and  d ata c ommunic ations services, inc lud ing  ac c ess to p ublic and  p rivate networks, for 
telep hones and  d ata terminals on a c ustomer’s p remises. See also 
switc h.
confirmation tone
A tone c onfirming  that feature ac tivation, deactivation, or cancellation has b een ac cep ted .
console
See  
attend ant c onsole.
COR
See  
Class of Restriction (COR).
COS
See  
Class of Servic e (COS).
coverage call
A call that is automatically red irec ted from the c alled p arty’s extension to an alternate answering  
p osition when certain coverage c riteria are met.
D
Direct Extension Selection (DXS)
A feature on an attend ant console that allows an attend ant d irec t ac c ess to p hones b y p ressing  a 
group-select button and a DXS button.
E
external call
A connection b etween a c ommunic ations system user and a party on the p ub lic  network or on 
another communications system in a p rivate network.
F
FA C
Feature Ac c ess Cod e
facility
A telec ommunic ations transmission pathway and  associated  eq uip ment.
feature
A sp ec ific ally d efined  function or servic e provided  by the system.
feature button
A lab eled  b utton on a telephone or attendant c onsole used  to acc ess a sp ecific  feature. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Glossary and Abbreviations 
76  
I
inside call
A call p lac ed  from one telephone to another within the loc al c ommunic ations system. 
Integrated Services Digital Network (ISDN)
A pub lic  or p rivate network that p rovid es end -to-end  d ig ital c ommunic ations for all servic es to 
whic h users have ac cess by a limited  set of stand ard  multip urp ose user-network interfaces 
d efined  b y the CCITT. Throug h internationally ac c ep ted stand ard  interfac es, ISDN p rovid es dig ital 
circuit-switc hed  or pac ket-switc hed  c ommunic ations within the network and links to other ISDNs to 
p rovid e national and  international d igital c ommunic ations. See also 
Integ rated  Servic es Digital 
Network Primary Rate Interfac e (ISDN-PRI).
Integrated Services Digital Network Primary Rate Interface (ISDN-PRI)
The interfac e b etween multip le c ommunic ations systems that in North America inc lud es 24 
64-kb p s c hannels, correspond ing  to the North Americ an d igital sig nal level-1 (DS1) standard rate 
of 1.544 Mbp s. The most c ommon arrang ement of channels in ISDN-PRI is 23 64-kbp s B-channels 
for transmitting  voic e and  d ata and  1 64-kb p s D-channel for transmitting  assoc iated B-c hannel call 
control and  out-of-band sig naling  information. With nonfac ility-assoc iated  sig naling  (NFAS), 
ISDN-PRI can include 24 B-c hannels and  no D-channel. See also
Integ rated  Servic es Digital 
Network (ISDN) .
intercept tone
A tone that ind icates a d ialing  error or denial of the service req uested .
internal call
A connection b etween two users within a system.
ISDN trunk
A trunk administered for use with ISDN-PRI. Also c alled ISDN fac ility.
L
line
A transmission path b etween a c ommunic ations system or CO switching  system and  a p hone or 
other terminal.
line appearance
See  
ap p earanc e.
LW C
Leave Word  Calling
M
multiappearance phone
A terminal equipp ed  with several call-ap pearance b uttons for the same extension, allowing  the 
user to hand le more than one call on that same extension at the same time. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Glossary and Abbreviations 
77  
N
network
A series of p oints, nod es, or stations c onnec ted  b y c ommunic ations c hannels.
P
PBX
Private b ranc h exchang e
PRI
See  
Primary Rate Interfac e (PRI).
Primary Rate Interface (PRI)
A stand ard  ISDN frame format that sp ecifies the p rotocol used  between two or more 
communications systems. PRI runs at 1.544 Mb p s and , as used  in North America, provid es 23 
64-kb p s B-c hannels (voice or d ata) and  one 64-kb p s D-channel (sig naling ). The D-c hannel is the 
24th c hannel of the interfac e and  c ontains multip lexed sig naling  information for the other 23 
channels.
principal
A terminal that has its p rimary extension b ridg ed  on one or more other terminals.
principal (user)
A person to whom a telephone is assigned  and who has message-c enter c overag e.
private network
A network used  exc lusively for the telec ommunications need s of a p artic ular c ustomer.
public network
The network that c an b e op enly acc essed  by all c ustomers for loc al and  long -d istanc e calling .
Q
queue
An ordered sequence of calls waiting to be processed.
S
SAC
Send  All Calls
simulated bridged appearance
The same as a temporary b ridg ed  ap pearanc e; allows the terminal user (usually the princip al) to 
b rid g e onto a c all that had b een answered  b y another party on his or her behalf. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Glossary and Abbreviations 
78  
single-line phone
A phone served  b y a single-line tip  and  ring  circuit (mod els 500, 2500, 7101A, 7103A).
split 
See  
AD.
status lamp
A g reen lig ht that shows the status of a c all ap pearanc e or a feature b utton b y the state of the lig ht 
(lit, flashing , fluttering , b roken flutter, or unlit).
switch
Any kind  of telep hone switc hing system. See also 
c ommunic ations system.
switchhook
The buttons loc ated  und er the rec eiver on a phone.
system administrator
The person who maintains overall c ustomer resp onsib ility for system ad ministration. Generally, all 
ad ministration func tions are p erformed  from the Manag ement Terminal. The switc h requires a 
sp ecial log in, referred  to as the system ad ministrator login, to gain acc ess to 
system-administration c ap abilities.
T
TAAS
Trunk Answer from Any Station
terminal
A devic e that sends and  receives d ata within a system. See also 
administration terminal.
U
Uniform Dial Plan (UDP)
A feature that allows a uniq ue 4- or 5-d ig it number assig nment for eac h terminal in a multiswitc h 
config uration such as a DCS or main-satellite-trib utary system. 
						

							Index 
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DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700   Issue 4
June 1999
IN
Index
Numerics
302A/B c onsole d iag ram,6
302C console diagram,7
A
abbreviated dialing,30
see speed dialing,30accessing individual operators,55ac tivating d on’t sp lit
see d on’t sp lit
,54ac tivating  the c onsole,24alarm lamp,10
alarm rep orted  lamp,10maintenanc e c ommunic ations,10alarms
alarm rep orted  lamp
,10alarm, maintenanc e required,10alphanumeric display
call purpose
,16call status,17c alling  p rivileg es,16
c over msg  rt button,13d ate time b utton,13delete msg,14
incoming c all button,14inspect mode button,13intgrtd  directory,14
make c all button,14next b utton,14normal mod e b utton,13
stored  numb er b uttons,14timer button,13answering  emergency calls,27
atnd  lamp,8attend ant b ac kup,35
see b ac king  up  the c onsole,35attend ant c all waiting,43see using  c all waiting,43
attend ant c onference,31see connecting multiple callers,31attend ant c ontrol of trunk g roup  acc ess,50, 72
see c ontrolling  ac cess to outsid e lines,50attend ant d irec t trunk group selection,52see c hoosing  outsid e lines,52
attend ant intrusion,45see interrupting a call,45attend ant loc kout,32
see loc king out the operator,32attend ant overrid e of d iversion features,46see overrid ing  d iversion features,46 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700    Issue 4
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attend ant recall,32
see recalling  the operator,32attend ant serial calling,49see p lac ing  a series of c alls,49
auto start,24, 29automatic  alternate routing  and  automatic  route selec tion,52see c hoosing  the b est route for c alls,52
B
b ac king  up  the c onsole,35b ranch loc ations,66
busy lamp,7b usy lamp field  (BLF),19b uttons
cancel
,10c over msg  rt,13d ate time,13
delete msg,14feature b utton area,12incoming c all,14
insp ect mod e,13intgrtd  directory,14make c all,14
next,14normal mod e,13release,10
start,10stored  numb er,14timer,13
C
call ap pearance b utton,8call ap pearance b uttons,8
atnd lamp,8call ap pearnc e b uttons
hold  lamp,8
call coverage,35see c overing c alls from the console,35
c all forward ing  all c alls,36, 72see forward ing  all c alls,36call park,37
see parking calls,37call p roc essing  ind ic ators
alarm lamp,10
alarm rep orted  lamp,10c all waiting  lamp,10c alls waiting warning,11
individ ual calls waiting  lamp,11p os avail lamp,11call purpose,16
call p urp ose id entifiers,16call status,17call status id entifiers,18 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700    Issue 4
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Index 
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call waiting warning,11
called -party identification,15caller information,14call-handling buttons
cancel
,10release,10start,10
calling other console op erators,57calling p rivileg e identifiers,16calls waiting  lamp,10
cancel b utton,10cancelling  CAS calls,69CAS alphanumeric d isp lay,66
CAS b ackup servic e,68CAS night service,68using  multi-line p hones,68
CAS night service operations,68CAS tones,66chime pag ing,39
choosing  outsid e lines,52choosing  the best route for calls,52cleaning  the console,72
clocked  manual override,62code calling access,39see chime paging,39
c ommerc ial p ower failure,72conferenc e c alls,26connec ting c allers,26
connec ting multip le c allers,31console
302A/B,5, 6
302C,5, 7ac tivating  the,24c leaning  the,72
d eac tivating  the,24layout,5selector console area,19
testing  the 302A/B,71testing  the 302C,72tones,21
control lamp,8controlled  restric tions,52, 72restricting c alls,52
controlling acc ess to outsid e lines,50conventions used  in d oc ument,2
cover msg rt b utton,13c overing  c alls from the c onsole,35crisis alert,48
p rovid ing  emerg enc y notific ation to the op erator,48see emergency notification to d ig ital telep hones,46sing le user responds,47
D
d ate time b utton,13d eactivating  the console,24
delete msg button,14 
						

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d ialing keyp ad  area,9
d irect extension selection (DXS),19display,12c alled-p arty id entific ation,15
c aller information,14diagram,12d on’t split,54
E
emerg enc y c alls,27emerg enc y notific ation
every user resp ond s
,46excep tions
transferring,26
extension numb er status,20
F
feature access codes,29
feature button area, d iag ram,12forward ing  all c alls,36
H
hold,31placing calls on,26hold lamp,8
hold-automatic,31see hold ing  calls automatically,31holding c alls automatic ally,31
hundreds group select (HGS),19
I
immed iate manual overrid e,61inc oming  call b utton,14ind ivid ual attendant ac cess,55
ac cessing  ind ivid ual operators,55ind ivid ual c alls waiting,11insp ec t b utton,13
integrated directory,56using  the internal d irec tory,56Inter-PBX attend ant c alls,57
c alling  other c onsole op erators,57interrup ting  a c all,45intgrtd directory button,14 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700    Issue 4
June 1999
Index 
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L
lamp -test switc h,6
leave word  calling,57leaving  messag es,57leaving  messages,57
loc king  out the op erator,32loudspeaker paging,41paging with voice paging,41
loudspeaker paging access — deluxe,33, 42paging with deluxe voice paging,33, 42
M
make call b utton,14messag e retrieval,58retrieving  messag es,58
multi-line p hone hand ling,68multip le listed  d irec tory numb ers,35routing  c alls throug h the operator,35
N
next b utton,14nig ht servic e,59, 72
using  night service,59normal mod e,14call purpose,16
call status,17c alled-p arty id entific ation,15c aller information,14
c alling  p rivileg es,16incoming c all button,14normal mod e button,13
normal mod e d isp lays,14
O
outsid e line buttons
busy lamp,7outsid e lines b uttons
control lamp
,8diagram,8warning  lamp,8
overrid ing  d iversion features,46
P
paging with deluxe voice paging,33, 42 
						

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paging with voice paging,41
parking calls,37p lacing a series of calls,49p lacing c alls on hold,26
p lacing remote-hold  calls,68pos avail,11p osition availab le, see pos avail,11
principal,23p rincip al console,23p rovid ing  emerg enc y ac cess to the operator,48
p rovid ing  emerg enc y notification to the op erator,48
R
rec alling  the op erator,32
release b utton,10remote hold,68, 69, 70restric ting  c alls,52
retrieving  messag es,58ring er volume,18ring ing  and  tones d esc riptions,21
ring ing  desc riptions,21routing  calls ec onomically,60c loc ked  manual overrid e,62
immed iate manual overrid e,61routing  calls throug h the op erator,35
S
sec urity measures,2selec t b utton,7selec tor c onsole area,19
diagram,20sing le-line p hone nig ht servic e,70speed dialing,30
sp lit-swap,44start b utton,10stored  number button,14
system user c alling  privileg es,16
T
terminating a call
release b utton,10testing  facilities,55
testing  the 302A/B console,71testing  the 302C c onsole,72time-of-day routing,60
c loc ked  manual overrid e,62immed iate manual overrid e,61routing  c alls economic ally,60
timer
select b utton,7