Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Manual

							Understanding the Console Layout 
5 Physical Layout of Your Console 
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DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
2
Understanding the Console Layout
Your console is a powerful communications tool. With it, you function as a 
communications hub by managing calls and performing a variety of special 
functions. The goal of this chapter is to familiarize you with the console layout. 
At the end of this chapter, you will be able to describe the layout of your console.
Physical Layout of Your Console
At first glance, your console may look like an oversized phone with a few too 
many buttons and lamps (lights). While your console can function like a phone, it 
also manages several additional functions. In fact, your console, with its many 
buttons and lamps, has functional groups designed to manage outside lines, 
incoming calls, and special features.
Two types of consoles are described in this chapter: the 302A/B and the 302C 
console. The following section contains drawings of 302A/B and 302C consoles 
followed by information on their layout. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
6 Physical Layout of Your Console 
2
Figure Notes:
Figure 1. 302A/B Console
1. Lamp Test Switch 8. Display
2. Handset 9. Select Button
3. Handset Cradle 10. Volume Control Buttons
4. Call Processing Area 11. Outside-line Buttons
5. Outside-line Buttons 12. Feature Buttons
6. Warning Lamps and Call Waiting 
Lamps13. Call Appearance Buttons
7. Display Buttons
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							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
7 Physical Layout of Your Console 
2
Figure Notes:
Figure 2. 302C Console
Outside-Lines Buttons Area
The outside-lines buttons area allows you to choose an outside line or can be 
dedicated for paging system users. The outside-lines buttons area includes:
nLabeled buttons representing outside lines
nA Busy lamp that lights when all outside lines are busy 1. Handset 7. Display
2. Handset Cradle 8. Select Button
3. Call Processing Area 9.  Volume Control Buttons
4. Warning Lamps and Call Waiting 
Lamps10. Outside-line Buttons
5. Outside-line Buttons 11. Feature Buttons
6. Display Buttons 12. Call Appearance Buttons
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							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
8 Physical Layout of Your Console 
2
nA Warning lamp that lights when a predetermined number of outside lines 
are busy
nA Control lamp indicating that an outside line is in use
Figure 3. Sample Outside-Lines Buttons Area
Call Appearance Buttons
The call appearance buttons allow you to answer calls, place calls, or place calls 
on hold. It includes:
nA call appearance button for answering or placing calls
nAn Atnd lamp that lights when you answer or place a call. This lamp 
flashes when an incoming call comes to the console, or when a transferred 
call returns to the console.
nA Hold lamp that lights when you place a call on hold. This lamp flashes 
when a call remains on hold longer than the acceptable time limit that is 
programmed on your console. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
9 Physical Layout of Your Console 
2
Figure 4. Call Appearance Buttons and Lamps
Dialing Keypad 
The dialing keypad has several buttons and lamps used for processing calls or 
notifying you of calls that are waiting to be answered, system-detected alarms, 
and lines that are available for placing calls.
Figure 5. Call Processing Area 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
10 Physical Layout of Your Console 
2
The call-appearance buttons allow you to:
nCancel a call
The 
CANCEL button allows you to abort a call procedure without 
disconnecting parties who are on the line.
nStart a call
The 
START button allows you to initiate a call or to transfer a call. 
NOTE:
If you have Autostart, you can begin a call without pressing any 
button.
nEnd a call
The 
RELEASE button disconnects you from a call and prepares the console 
for the next call. 
The Call Processing lamps notify you that the following conditions exist:
Table 1. Call Processing Indicators
Lamp Name Condition Meaning Action
Alarm Lighted Maintenance required System automatically 
contacts your maintenance 
provider
Alarm/
Alarm ReportedLighted
Flashing
DarkSuccessful 
communication to your 
maintenance provider
Unsuccessful 
communication to your 
maintenance provider
Maintenance problem 
resolvedn/a
Contact your system 
manager
n/a
Calls Waiting Lighted Call is waiting to be 
answeredAnswer call at your earliest 
convenience
Continued on next page 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
11 Physical Layout of Your Console 
2
Features
The features area of your console allows you to perform standard and specialty 
operations. Your console is configured with features purchased by your company. 
Your system manager can provide a list of features available to you. For specific 
feature information, refer to Chapter 4, ‘‘Using the Features’’
. Calls Waiting 
WarningLighted Maximum number of 
calls are in the waiting 
queueAnswer calls as soon as 
possible or get assistance
Individual Calls 
WaitingLighted Call to your personal 
extension needs to be 
answeredAnswer call as soon as 
possible
Pos Avail Lighted
DarkConsole available for 
incoming calls
One of the following 
conditions exists:
nYou are on a call.
nA call has arrived at 
the console.
nThe handset or 
headset is 
unplugged.
nYou pressed the 
POS BUSY button.
nYou placed the 
system in 
night-service mode.n/a
n/a
Table 1. Call Processing Indicators (Continued)
Lamp Name Condition Meaning Action
Continued on next page 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
12 Physical Layout of Your Console 
2
Figure 6. Feature Button Area
The Display
The alphanumeric display provides information about callers, called parties, call 
status, and call features. Your console has 9 buttons in the display area that 
function as different modes for viewing information. On the basic console, they 
are located on the display module. On the enhanced console, they are located on 
the main console. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
13 Physical Layout of Your Console 
2
Figure 7. Display
These display mode buttons are as follows: 
NOTE:
Your system manager may change the function of each button.
nNORMAL MODE (comes with every console)
This button displays call-related information for active, incoming calls and 
console-originated calls. For more information on information that displays 
in normal mode, refer to Displaying in Normal Mode
 later in this chapter.
nINSPECT MODE
This button displays call-related information for held calls when you are on 
another call. 
nDATE TIME
This button displays the current time of day and date for five seconds. 
nTIMER (Elapsed Time)
This button displays elapsed time in hours, minutes, and seconds. Timing 
begins when you press the T
IMER button and stops when you press the 
button again. The elapsed time information disappears when you press the 
button a third time.
nCOVER MSG RT (Coverage Message Retrieval)
This button retrieves Leave Word Calling (LWC) messages for system 
users. Leave Word Calling allows callers to leave messages for called 
parties on a message system that you can access from your console.  
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Understanding the Console Layout 
14 Physical Layout of Your Console 
2
nNEXT MSG
This button displays the next stored LWC message. If you are in Cover 
Msg Rt mode, the display shows END OF MESSAGES or NEXT TO 
REPEAT. If you are in Integrated Directory mode, it displays the next 
caller’s name.
nDELETE MSG (Message)
This button deletes the displayed message.
nINTGRTD DIRECTORY (Integrated Directory)
This button displays users’ names and extensions from the system 
directory.
nMAKE CALL
This button automatically returns calls from messages left in LWC. It also 
automatically calls currently-displayed Integrated Directory listings.
nSTORED NUMBER
This button displays the code required for accessing an outside line 
(usually a 9), or the extension number of the facility that the 
BUSY button 
monitors. To access this information:
1. Press the 
STORED NUMBER button 
2. Press the 
BUSY button.
Displaying in Normal Mode
Call-related information includes:
nIncoming-call button associated with the call
One of six buttons, labeled a through f, lights when a call comes to your 
console. In the following sample, the lamp that lights is a.
nCaller identification
For internal calls, the display shows the caller’s name or the identification 
assigned to the phone in use, and the caller’s extension. In the following 
sample, the caller is Tom Brown who is at extension 3062.
For outside calls, the display shows the kind of outside line used and the 
outside line’s assigned access code. In the following sample, the access 
code for the local outside line is 8.
nCalled-party identification
a= TOM BROWN 3062
a= TOM BROWN 3062
b=  OUTSIDE CALL 8