Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Manual

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
55 Using Features for Internal Use 
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Procedures
To use don’t split:
1. Press the 
DONT SPLIT button.
2. Dial the desired number.
To deactivate don’t split:
1. Press the 
CANCEL button.
Testing Phone System Components
You can place calls to test 4  components of your phone system:
nOutside lines
nTouch-tone phones
nTime slots
nSystem tones
Example
System manager Kelly Ratliffe is organizing a department move for accounting. 
To ensure that all phones are working properly, Kelly asks Pat to test the phones 
involved in the move. Pat uses facility test call procedures to verify that the 
phones are functioning properly.
Feature Name
Facility Test Call
Procedures
If you are authorized to perform these 4 tests, your system manager can provide 
detailed procedures located in the maintenance manuals for your switch.
Accessing Individual Console Operators
Your system manager assigns a personal extension to each console in your system, 
so that users can dial console operators directly. If you have this feature you can 
also:
nBe a member of a hunt group (when one line is busy, the system searches 
for the next available line) 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
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nActivate and deactivate functions associated with hunt groups. (Ask your 
system manager for more information.)
nHave two calls waiting in your individual call waiting queue
Example
Widgets, Inc. is consolidating telecommunications with parent company, Widgets 
International. Since the companies are located in different cities, system manager 
Kelly Ratliffe assigns personal extensions to each console operator. Jonathan 
Livingston, a telemarketer, has a question specific to Widgets, Inc., so he calls Pat 
directly.
Feature Name
Individual Attendant Access
Procedures
Your system manager programs console operator extensions to work the same as 
all other extensions in the system.
Using the Internal Directory
You can retrieve names and their associated extensions from your console. The 
number of names and extension depends on your switch type and release.
Example
New Widgets, Inc. employee Linda Cassanov needs to find the extension for 
president Randy Foxworthy but she has not yet received a company telephone 
directory. She uses the procedures outlined for Integrated Directory to find 
Randy’s number.
Feature Name
Integrated Directory
Procedures
To search for an extension corresponding to a known name:
1. Press the 
INTGRTD DIRECT button.
 appears
2. Press the letters of the desired name on your keypad.
Names with their corresponding extensions appear.
DIRECTORY - PLEASE ENTER NAME 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
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3. Press the NEXT button to advance to the next name.
4. Select one of the following options:
nPress the MAKE CALL button to call the displayed number.
nIf entered name is not in directory,
 appears.
5. Press another display mode button to exit Integrated Directory mode.
Assigning Main Console Operators
Your system manager designates a console operator from a multi-branch system to 
answer calls from more than one branch location. Console operators, located at 
each branch, can answer calls for their branch, but not another branch.
Example
Since Widgets, Inc. combined operations with Widgets International, system 
manager Kelly Ratliffe programs the console at Widgets International with the 
capability to answer calls at Widgets, Inc. too. Pat can still answer calls from 
Widgets, Inc., but cannot answer calls that go to Widgets International. On the 
other hand, Lee Miller, Widgets International operator, can answer calls for both 
sites.
Feature Name
Inter-PBX Attendant Calls
Procedures
Follow normal calling procedures.
Leaving Messages
Internal users can leave short, preprogrammed “call me” messages for other 
internal users. When the system stores a message, the Message Waiting lamp on 
the called party’s phone lights.
Example
At Widgets, Inc. Pat receives numerous calls for president Randy Foxworthy that 
require personal attention. When Randy is unavailable to take these calls, Pat uses 
leave word calling to notify Randy that he has a call that she must discuss with 
him.
NO MATCH - TRY AGAIN 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
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Feature Name
Leave Word Calling
Procedures
To store a message when a phone is busy or a call goes unanswered:
1. Press the 
START button.
2. Dial the desired extension. 
Called party’s phone is busy or goes unanswered.
3. Press the 
LWC button. This leave a preprogrammed “call me” message.
4. Hang up.
To cancel a message you left for a system user:
1. Press the 
START button.
2. Press the 
LWC CANCEL button.
3. Dial extension number where message was left.
4. Select one of the following options:
nIf you hear a confirmation tone (3 short bursts of tone), press the 
RELEASE button.
or
nIf you hear a reorder tone (fast busy tone), press the CANCEL button 
to try again.
Retrieving Messages
You can retrieve messages for other system users. Other system users may or may 
not be able to retrieve their own messages. 
Example
Rich Winston, manager of Widgets, Inc. self-cleaning bathtub manufacturing, 
needs to retrieve leave word calling messages left for him on his assembly line 
phone. He calls Pat and Pat sees the following information on her display:
Pat tells Rich that Ann Carter called him two times; the last time she called was at 
10:45 on February 7; and Ann wants Rich to call her back at extension 3124.
CARTER ANN 2/7 10:45a 2 CALL 3124 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
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Feature Name
Message Retrieval
Procedures
To retrieve messages:
1. Press the 
COVER MSG RT button.
Messages display on the display.
2. Read messages, if any, to the system user. 
3. Press one of the following buttons for more options:
nNEXT — Displays the next stored message or displays END OF 
MESSAGES
nDELETE MSG (Delete Message) — Deletes the displayed message
nMAKE CALL — Automatically returns the call requested by the 
currently displayed message
Using Night Service
Your console can automatically answer incoming calls without your assistance. 
Example
Widgets, Inc. has a prerecorded message for people who call after hours. When 
Pat leaves work each night, she places the console in night service and callers hear 
the after hours message.
Feature Name
Night Service
Procedures
To activate Night Service:
1. Press the 
NIGHT button.
To deactivate Night Service:
1. Press the 
NIGHT button. 
						

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Console Operations  555-230-700  Issue 4
June 1999
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Routing Calls Economically
Your system can route outgoing calls in the most economical way based on the 
time of day and the day of the week. Your system manager designates one of up to 
eight routing plans as the standard routing plan for each day of the week. Your 
system manager, however, may alter the routing plan with manual or clocked 
manual override.
Manual Override
When you activate Manual Override, the currently-active routing plan changes 
immediately to a new plan. The new plan remains in effect until you manually 
deactivate the override or until the next scheduled routing plan takes effect.
Clocked Manual Override
This option lets your system manager specify the day and time to override the 
scheduled time-of-day routing plan. Your system manager can also specify a 
deactivate day and time, or can manually deactivate clocked manual override.
Example
System manager Kelly Ratliffe saves considerable money for Widgets, Inc. by 
designing automated paths for calls to follow at certain times of the day on certain 
days of the week. She programs calls placed before 10:00 a.m. from Maine to 
route through the Los Angeles outside line, and calls placed after 3:00 p.m. from 
Los Angeles to route through the Portland, Maine line. Widgets, Inc. receives 
night rates for Portland, Maine calls made before 10:00 a.m. and evening rates for 
Los Angeles calls made after 3:00 p.m.
Feature Name
Time-of-Day Routing
Procedures
Your system manager programs this information into your console to occur 
automatically. However, your system manager may ask you to change the normal 
routing plan. This plan can be changed up to 6 times each day for each day of the 
week. The two options available for changing the daily routing plan are:
nImmediate Manual Override
nClocked Manual Override
Your system manager can tell you which option(s) you have and when the 
option(s) should be activated. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
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Immediate Manual Override
When you activate this option, the currently active routing plan is changed 
immediately to a new plan. The new plan remains in effect until the override is 
deactivated manually or until the next scheduled routing plan takes effect.
To activate Immediate Manual Override:
NOTE:
The Immediate Override lamp is lit if this option is already active.
1. Press the Immediate Override button.
nThe Immediate Override lamp lights.
nThe first line of display shows:
OLD ROUT PLAN: x  ENTER NEW PLAN:
(Where x is a number from 1 through 8 that identifies the routing 
plan currently in effect.)
2. Use the touch-tone buttons to enter the number (from 1 through 8) of the 
new routing plan.
nThe Immediate Override lamp remains steadily lighted
nDisplay updates to:
OLD ROUTE PLAN: x  ENTER NEW PLAN: y
(Where y is the number you just entered.)
NOTE:
If you pressed any button other than the 1 through 8 buttons on the 
dialpad, the Immediate Manual Override attempt is denied; the 
display returns to the Normal mode. You must repeat step 1 to try 
again.
3. Press the Immediate Override or Normal Mode button.
nThe Immediate Override lamp remains steadily lighted.
nImmediate Manual Override is active.
To deactivate Immediate Manual Override:
1. Press the Immediate Override button.
nThe Immediate Override lamp goes out.
nScheduled daily routing plan goes into effect immediately. 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
Using the Features 
62 Using Features for Internal Use 
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Clocked Manual Override
This option lets you specify the day and time to override the scheduled 
Time-of-Day routing plan. You also can specify a deactivate day and time, or you 
can manually deactivate Clocked Manual Override.
In the following procedure, a number from 1 through 8 specifies the desired 
routing plan; a number from 1 through 7 specifies the day (1 is for Sunday and 77 
is for Saturday). The time is specified in military hours (0000 for 1:00 a.m. and 
2359 for midnight).
To activate Clocked Manual Override:
NOTE:
The Clocked Override lamp is lit if this option is already active.
1. Press the Clocked Override button.
nThe Clocked Override lamp lights.
nFirst line of display shows:
ENTER ACTIVATE ROUTE PLAN, DAY & TIME
2. Use the touch-tone dialpad to enter the following in the order shown:
Press the 1 through 8 button (to specify the routing plan) and the 1 through 
7 button (to specify the day) 0000 through 2359 (to specify the hour).
nThe Clocked Override lamp remains steadily lighted.
nDisplay shows:
ROUTE PLAN: x FOR: yyy ACT-TIME: zz:zz
(Where x is the routing plan number, yyy is the 3-letter abbreviation 
for the day of the week, and zz:zz is the activation hour.)
NOTE:
If you enter any invalid information, the Clocked Manual Override 
attempt is denied; the display returns to the Normal mode. You must 
repeat step 1 to try again.
To enter a deactivate date:
1. Press the Clocked Override to confirm activation input data and to enter 
deactivation time.
nThe Clocked Override lamp remains steadily lighted.
nDisplay shows:
ENTER DEACTIVATION DATE & TIME 
						

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2. Enter the following in the order shown:
1 through 7 (to specify the day)
0000 through 2359 (to specify the hour)
nDisplay shows:
ROUTE PLAN: x FOR: yyyy DEACT-TIME: zz:zz
(Where x is the routing plan number, yyy is the 3-letter abbreviation 
for the day of the week, and zz:zz is the activation hour.)
3. Press the Clocked Override or Normal Mode button.
nThe Clocked Override lamp remains steadily lighted.
nClocked Manual Override is active.
To manually deactivate Clocked Manual Override:
1. Press the Clocked Override button.
nThe Clocked Override lamp goes out.
nScheduled daily routing plan goes into effect immediately.
Using Visually Impaired Attendant Service
Your console provides 8 buttons for voiced feedback for visually-impaired 
console-operators. Ta b l e  8
 lists the 8 buttons and their function:
Table 8. Using VIAS Buttons
Button Name Voiced Function
ACTIVATION/DEACTIVATIONTells how to activate or deactivate this feature.
CONSOLE STATUSConsole’s current status
DISPLAY STATUSDisplay information
LAST OPERATIONLast completed operation
LAST VOICED MESSAGELast message or digit sent to the console
DIRECT TRUNK GROUP 
SELECTION STATUSAvailable outside lines
CLASS OF RESTRICTIONCurrent caller’s calling privileges
INSPECTTells what features are assigned to other buttons 
						

							DEFINITY® Enterprise Communications Server Release 7
Console Operations  555-230-700  Issue 4
June 1999
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NOTE:
This feature requires at least one speech processor circuit pack to be 
installed into a system port carrier, since you can perform VIAS capabilities 
with speech synthesis messages that system users voice to you.
The HELP number for visually impaired users is 1-800-233-1222.
Example
Pat is taking a leave of absence from Widgets, Inc. Her replacement, Lindsey 
Buller, is visually impaired. Kelly Ratliffe, system manager, programs her console 
with VIAS, and acquaints her with the location of each VIAS button. Lindsey 
must ensure that she activates the VIAS feature each day. A call comes in for 
president Randy Foxworthy and unfortunately, Lindsey forgets who just called. 
Lindsey simply presses the 
LAST VOICED MESSAGE button to find out who just 
called.
Feature Name
VIAS
Procedures
To use visually impaired services:
1. Press the 
ACTIVATION/DEACTIVATION button to activate the service for the 
console.
2. Press one of the buttons listed above.
3. Press the 
ACTIVATION/DEACTIVATION button to deactivate the service.
NOTE:
System initialization, does not automatically activate VIAS. After a 
warm 
RESTART button operation, VIAS remains activated.
RECOVERY and cold RESTART button operations do not automatically 
activate VIAS even if it was activated before the R
ECOVERY or 
RESTART button attempt.
When the attendant console busyouts and VIAS is active, VIAS 
automatically deactivates.