Lucent Technologies DEFINITY Enterprise Communications Server Release 5 Instructions Manual

8
How to Use the Features
Special Instructions
Use the following special instructions for operating your voice terminal.
·The first time you use the voice feature procedures that appear in the next section Voice 
Feature Procedures, you will need to obtain the following information from your system 
manager:
äYour system manager may assign features to your Feature Directory. To the right of each 
feature name in this section is a box. For each feature you have on your Feature Directory 
and any other...

9
Troubleshooting (Later in This Guide) 
Later in this guide you will find a short section on troubleshooting. Use the procedures listed in 
that section if you have problems in using your voice terminal.
Quick Reference Lists (At the Back of This Guide) 
At the back of this guide is a set of quick reference lists.   Use them to record your feature access 
codes and trunk codes, Abbreviated Dialing personal list items, and message and attendant 
extensions. Once you have completed the lists, remove the...

10
Voice Feature Procedures 
The procedures which appear in this section give short, step-by-step instructions for using each 
feature. For your convenience, these features are listed alphabetically. 
 
Note:  In order to use this feature, your system manager must first assign Abbreviated Dialing 
buttons to your Feature Directory.
If you hear the intercept tone while programming, start over from the beginning.
Abbreviated Dialing (AD)                                        
To program/reprogram an 
AD...

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To program or reprogram a 
personal list item1On a separate sheet of paper, write the outside numbers, 
extensions, and/or feature access codes you want to program 
as items on your personal list(s).
Note:  Each phone number or feature access code is stored as 
a separate item.
2While off-hook, dial the Abbreviated Dialing Program access 
code _______ [dial tone].
3Dial the Personal List number (1, 2, or 3)
[dial tone]
4Dial the list item (1, 2, 3...)[dial tone]
5Dial the outside number, extension, or...

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Automatic Callback                                                     
To automatically place 
another call to an extension 
that was busy, did not answer, 
or returned a call waiting 
ringback tone1Press   (while off hook), then the Automatic Callback 
entry number (or * or #) during call attempt
[confirmation tone]
or dial the Automatic Callback access code _______ 
(while off-hook)                           [dial tone]
2Hang up
·You will get a 3-burst priority ring when both you and the...

13
To cancel 
Call Forwarding1Press   (while off-hook), then the Call Forward entry 
number (or * or #) [dial tone]
or dial the Call Forward cancel code __________
(while off-hook)                        [confirmation tone]
·Your calls will now ring at your own voice terminal
Call Park                                                                         
To park a call at your 
extension (for retrieval at any 
extension)1Press [dial tone]
2Dial the Call Park access code __________
[confirmation tone]...

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Call Pickup                                                                    
To answer a call placed to a 
member of your pickup group 
when your voice terminal is 
idle1Press   (while off-hook), then the Call Pickup entry 
number (or * or #) 
or dial the Call Pickup access code __________ 
(while off-hook)
·You are connected to the ringing call
To pick up a call when you are 
already active on another call
Note:  Depending on how 
your system is administered, 
you may not be able to do 
this...

15
To add a call you’ve put on 
hold to another call you’re 
connected to1Press  [dial tone]
·Held call light continues to flutter; current call appearance 
light also flutters
·You are given a new call appearance
2Press call appearance button of call on hold (first call)
3Press   again
·All parties are now connected
To drop the last party added to 
a conference call
1Press  
·Last party you added is dropped
·You remain connected to other parties
Note:  Parties other than the last one must disconnect to...

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Hold                                                                                 
To keep a call on hold while 
you answer another call, make 
a call, or perform some other 
task
Note:  The light next to 
 must be off.1Press 
·Green light next to held call flutters; you may hang up if 
you wish
Note:  If you put a conference call on hold, the other parties 
remain connected.
To answer a new call while 
active on another
1Press 
·Green light next to held call flutters
2Press the call appearance...

17
Y
Leave Word Calling (LWC)                                        
To leave a message after 
dialing an extension (when 
your call is not answered, you 
hear a coverage or busy tone, 
or you have been put on hold)1Press , then the Leave Word Calling entry number (or 
* or #)                            [confirmation tone]
·Message light goes on at called voice terminal 
(if so equipped)
To leave a message without 
ringing an extension
1Press , then the Leave Word Calling entry number (or 
* or #)
or...