Lucent Technologies DEFINITY Enterprise Communications Server Release 5 Instructions Manual

							DEFINITY® Enterprise Communications 
Server (ECS) Release 5
8403 Voice Terminal User’s Guide
555-230-761
Comcode 107983496
Issue 2
March 1997 
						

							NOTICE
While reasonable efforts were made to ensure that the information in this document was complete 
and accurate at the time of printing, Lucent Technologies can assume no responsibility for any 
errors. Changes or corrections to the information contained in this document may be incorporated 
into future issues.
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Order:  Document No. 555-230-761
Issue 2, March 1997 
For more information about related documents, see Business Communications Systems 
Publications Catalog, 555-000-010.
HEARING AID COMPATIBILITY
This voice terminal is Hearing Aid Compatible (HAC). In addition, some units have “HAC” 
printed on them.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
You are responsible for the security of your system. Lucent Technologies does not warrant that this 
product is immune from or will prevent unauthorized use of common-carrier telecommunication 
services or facilities accessed through or connected to it. Lucent Technologies will not be 
responsible for any charges that result from such unauthorized use. Product administration to 
prevent unauthorized use is your responsibility and your system manager should read all 
documents provided with this product to fully understand the features available that may reduce 
your risk of incurring charges.
TRADEMARKS
DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
REFERENCES TO AT&T
Any references within this text to American Telephone and Telegraph Corporation or AT&T 
should be interpreted as references to Lucent Technologies Incorporated. The exception is cross-
references to books published prior to December 31, 1996, which retain their original AT&T titles.
Prepared by
©1997 Lucent Technologies
BCS Product Documentation Development All Rights Reserved
Middletown, New Jersey 07748-9972 Printed in USA 
						

							Contents
Your 8403 Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
A Quick Look at the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
How to Use the Feature Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
How to Use the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Special Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
 Conventions Used in The Following Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9
Quick Reference Lists (at the Back of This Guide). . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9
Voice Feature Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
Abbreviated Dialing (AD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Call Forwarding All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Call Park  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call Pickup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
Conference  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
Drop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
Last Number Dialed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
Leave Word Calling (LWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mute  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Priority Calling  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
Select Ring (and Ringer Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Speaker (and Speaker Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  21
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Tones and Their Meaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Ringing Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Feedback Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  24
System 75 Version Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
Key Words to Know. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
Quick Reference Lists 
						

							1
Your 8403 Voice Terminal 
The 8403 voice terminal has an innovative design to make it easy to use the many features of the 
DEFINITY® Communications System Generic 1 and Generic 3, the DEFINITY® Enterprise 
Communications Server (ECS) Release 5, and System 75. Familiarize yourself with your 8403 
voice terminal, shown in Figures 1 and 2 and explained on the following pages.
Figure 1.  One Version of the 8403 Voice Terminal
1
23
456
78
9ABC DEF
MNO JKL GHI
PQRS TUV WXYZ
*O#
Transfer
Hold
ab c
Feature
Volume
TestConf
DropLINE
Feature Directory
3 Call appearance buttons
Dial pad Test button Volume control buttonHandset
Mute
Speaker
Message light
Line jack (on back of
voice terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Hold/Ring
button
Speaker
button Mute
button Handset jackDrop button Conference buttonFeature button Transfer buttonMessage
Ring 
						

							2
Figure 2.  Another Version of the 8403 Voice Terminal
1
23
456
78
9ABC DEF
MNO JKL GHI
PQRS TUV WXYZ
*O#
Transfer
Hold
ab c
Feature
Volume
TestConf
DropLINE
Feature Directory
3 Call appearance buttons
Dial pad Test button Volume control buttonHandset
Mute
Speaker
Message light
Line jack (on back of
voice terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Hold/Ring
button
Handset jack Drop button Conference buttonFeature button Transfer button
Mute button
Speaker button
The following features on the 8403 voice terminal shown in Figures 1 and 2 are listed 
alphabetically for your convenience. Explanations for each feature are also provided. 
Conference buttonFor setting up conference calls. This button is labeled  .
Dial padThe standard 12-button pad for dialing phone numbers and accessing 
features. (See Note below.) The letters “Q” and “Z” have been added 
to the appropriate dial pad keys for directory access, and the “5” 
button on your dial pad has raised bars for visually-impaired users.
Note:  The dial pad can be used in 2 ways:
·Feature selection mode — When you press   (and the 
Feature light is on), the dial pad is used to access the features 
listed on F1 through F9, F*, F0, and F#.
·Normal mode — When the Feature light is off, the dial pad can 
be used in the usual manner, that is, to dial phone numbers or 
feature access codes.
Drop buttonFor disconnecting from a call or dropping the last party added to a 
conference call.
Feature buttonA blue button used with dial pad keys for accessing the 12 features 
listed on the Feature Directory. (This button will be shown as 
 in the remainder of this guide.) When the Feature button is 
active, the red light next to the button is on. When this button is used 
with  , you can select a personalized ring from among eight 
available patterns.
Conf
Feature
Feature
Hold
c 
						

							3
Feature DirectoryA quick reference list of 12 voice features (F1 through F9, F*, F0, 
and F#) available on your voice terminal. For directions on using 
your Feature Directory, see “How to Use the Feature Directory” later 
in this guide.
HandsetA handset is provided for placing and receiving calls. (The handset is 
also known as the receiver.) In most cases, you must lift the handset 
(go off-hook) before you can use a feature.
Handset jack This jack is for connecting a handset to your voice terminal. The jack 
is labeled 
.
Hold/Ring buttonA red button for putting a call on hold. Either Ring or   is 
printed below   to remind you that by pressing 
 and 
then  , you can select a personalized ringing pattern for your 
voice terminal. You can choose from among eight possible ringing 
patterns.
Line jack
(on back of voice terminal)This jack is used for connecting a line cord to your voice terminal. 
The jack is labeled “LINE.”
Message lightA red light which goes on steadily when a message has been left for 
you. This light may be labeled Message or  .
Mute buttonFor turning off the microphone associated with the handset so the 
other person on the call cannot hear you.
Note:  When you use the 8403 Speaker (listen-only) feature, the 
Mute feature is also activated and the light next to   is always 
on.
HoldFeature
Hold
Mute
Speaker button
For accessing the Speaker feature. This feature can be used for 
listening only. If you want to speak to the other party, you must use 
the handset and the speaker must be off.
Speakerphone/headset
adapter jack (on back of 
voice terminal)This jack is used for connecting an external speakerphone (such as an 
S101A or S201A Speakerphone) or a headset adapter (such as a 
500A1 Headset Adapter) to your voice terminal. The jack is labeled 
.
Test buttonWhen the voice terminal is initially powered up, the green light next 
to 
 flashes if the link with the DEFINITY switch or with 
System 75 is not (or not yet) operational. The light changes to steady 
green when the voice terminal is able to communicate with the 
DEFINITY switch or with System 75, and then goes off after a short 
period of time. After the voice terminal is powered up, you can press 
 to
 test the lights on your voice terminal.
3 Call appearance buttonsThese three buttons are devoted to handling incoming and outgoing 
calls (call appearances) and are labeled with an extension number. 
Each of these buttons has a red light to tell you that this is the line you 
are using or that this is the line you will get when you lift your 
handset. The green status light next to each call appearance button 
tells you the line or feature is being used.
Transfer buttonFor transferring a call to another voice terminal.
Test
Te s t 
						

							4
Volume control button onlyFor adjusting the volume of the following:
·The one-way speaker when a call is in progress using the speaker
·The handset receiver level while a call is in progress using the 
handset
·The tone ringer when the speaker is off and either the handset is 
inactive or the tone ringer is active
Note:  When the speaker is active, the ringer volume is 
automatically reduced to a low setting. The volume is restored when 
the speaker is turned off.
Remember:  The Volume control button on your voice terminal 
does not control the volume level of adjunct equipment. 
						

							5
A Quick Look at the Features
Below is a listing of many commonly used features and a description of how to use them. Note: 
You will have the Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer 
features. In addition, you may be able to use the speaker on your voice terminal and many of the 
other features listed here; your system manager can advise you.
Abbreviated Dialing (AD)Allows you to store selected telephone numbers for quick and 
easy dialing. Each number can be a complete or partial telephone number, an extension number, 
or a feature or trunk code. Abbreviated Dialing offers four possible types of lists — personal, 
group, system, and enhanced, and you can have a total of three out of the four lists. Numbers on a 
personal list are programmable by you; numbers on group lists are programmable by the 
controller of the list; system lists are programmable only by the system manager. Use this feature 
as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with 
your system manager concerning what types of lists you have and how many of each list.
Automatic CallbackSends you a special 3-burst ring indicating a previously busy or 
unanswered extension you dialed is now available. Use to avoid constant redialing when you wish 
to speak to someone who is frequently busy on the telephone or in and out of the office. Note: 
You can use this feature only for extensions, not for outside numbers.
Call Forwarding All CallsTemporarily forwards all your calls to another extension or to an 
outside number, depending on your system. Use when you will be away from your voice terminal 
and you want your calls to be forwarded to a telephone number of your choice.
Call ParkPuts a call on hold at your voice terminal, for retrieval at any extension. Use when 
you need to go elsewhere to get information during a call, or whenever you wish to complete a 
call from a different location. Also, if the call received is for someone else, use it to hold the call 
until the called party can answer it from another voice terminal.
Call PickupLets you answer a call at your voice terminal for another extension in your pickup 
group. Use when you wish to handle a call for a group member who is absent or otherwise unable 
to answer. Note: You can use this feature only if you and the called party have been assigned to 
the same pickup group by your system manager.
ConferenceAllows you to conference up to six parties on a call (including yourself) so you 
can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously 
include an additional party important to a conversation.
DropDisconnects from a call without requiring you to hang up the handset, turn off the speaker, 
or press the switchhook. Can also be used with the Conference feature to disconnect the last party 
added. Use whenever you want to continue using the handset or speakerphone after ending a call.
HoldPuts a call on hold until you can return to it. While a call is on hold, you can place another 
call, activate another feature, answer a waiting call, or leave your voice terminal to do another 
task. Use when you have a call you don’t want to drop, but have to interrupt briefly to do 
something else.
Last Number DialedAutomatically redials the last extension or outside number you dialed. 
Use to save time in redialing a busy or unanswered number.
Leave Word Calling (LWC)Leaves a message for another extension to call you back. The 
called party will be able to dial message service (for example, an attendant, AUDIX
®, a covering 
user, etc.) to retrieve a short, standard message which gives your name and extension, the date and 
time you called, and the number of times you called. Use whenever you wish to have someone 
call you back; it will help cut down on repeated call attempts. This feature also allows other 
people in your system to leave a message for you. 
						

							6
MessageYour Message light goes on when a caller has left a message for you. You can then 
follow your system manager’s local message retrieval procedures to get your message.
MuteTurns off the microphone of the handset. Use when you want to confer with someone in 
the room with you, but you do not want the other party on the call to hear your conversation.
Priority CallingAllows you to call an extension with a distinctive 3-burst ring to indicate your 
call requires immediate attention. Use when you have important or timely information for 
someone.
Select RingAllows you to choose your own personalized ringing pattern for your voice 
terminal from among eight available patterns. Use to help distinguish your incoming calls from 
those of other nearby voice terminals.
Send All CallsTemporarily sends all your calls to the extension of a person designated by 
your system manager to answer them when you cannot (perhaps a secretary or receptionist). Use 
when you will be away from your desk, or when you do not wish to be interrupted by telephone 
calls.
SpeakerAllows you to place calls or access other voice features without lifting the handset. 
However, in order to speak to the other party, you must use the handset. Use the Speaker with 
feature activities that require listening only (you must use the handset in order to speak to the 
other person on the call), such as on-hook dialing, monitoring calls on hold, or retrieving 
messages. Note: The speaker will be off when you use the handset.
Te s tWhen the voice terminal is initially powered up, the green light next to 
 flashes if 
the link with the DEFINITY switch or with System 75 is not (or not yet) operational. The light 
changes to steady green when the voice terminal is able to communicate with the DEFINITY 
switch or with System 75, and then goes off after a short period of time. After the voice terminal 
is powered up, you can press 
 to test the lights on your voice terminal.
TransferTransfers a call from your voice terminal to another extension or outside number. Use 
when your caller needs to speak further with someone else.
Test
Test 
						

							7
How to Use the Feature Directory
The Feature Directory, shown in Figure 3, provides a convenient quick reference list for 12 
features.
Figure 3.  The 8403 Feature Directory
If the entries for any of the Feature Directory positions are blank, your system manager may 
assign features to them. You can access these features by pressing   and then the 
a
bc
F1
Press  Feature  then dialpad button.
F2
F3
F4
F5
F6
F7
F8
F9
F*
F0
F#
Feature
corresponding entry number, 1 through 9, or 0, or character, 
* or #, on the dial pad.
For example, if the Send All Calls feature is assigned to F1, you would press  , then dial 
 in order to use this feature. If you have programmed your home number on an Abbreviated 
Dialing button assigned to F*, you would press   and then press the   key on your dial 
pad whenever you want to use this AD button.
The red light next to   goes on steadily when the button is pressed in order to let you know 
that your dial pad is now in the Feature selection mode.
Most likely, the Feature Directory on your voice terminal has already been completed for you. 
However, if there are changes in feature assignments, you can remove the old Feature Directory 
card from behind the plastic cover, and write (or type) the new feature assignments on the blank 
Feature Directory located under the current one. For your convenience, the lines on the Feature 
Directory are spaced for typing.
Note:  You are not limited to the 12 features shown on your Feature Directory. All other features 
available with your DEFINITY switch, the DEFINITY ECS, or with System 75 can be accessed 
by simply dialing a 1-, 2-, or 3-digit feature access code, without using  . Your system 
manager can supply those access codes for you.
Feature
1
Feature*
Feature
Feature