Lucent Technologies DEFINITY Enterprise Communications Server Release 5 Instructions Manual

							18
     
Note:  The Mute feature affects only the microphone associated with the handset.
 This feature has no effect on an external speakerphone attached to your voice terminal.
Mute                                                                                
To prevent the other 
party from hearing you (To 
mute the handset 
microphone)1Press  
·Red light next to   goes on, and the other party 
cannot hear you
2When you are ready to resume conversation with the other 
party, press   again
·Red light next to   goes off, and the other party can 
hear you again
Note:  The Mute feature turns off automatically when you 
hang up. 
Note:  When you are using the 8403 one-way speaker, the 
light next to 
 goes on steadily. 
4
Mute
Mute
Mute
Mute
Mute
     
Priority Calling                                                             
To place a priority call 
(3-burst ring)1Press  (while off-hook), then the Priority Calling 
entry number (or * or #)
2or dial the Priority Calling access code __________ (while 
off-hook)                       [dial tone]
3Dial the extension and wait for the called party to 
answer                                                       [ringback tone]
To change a regular call into a 
priority call (when you hear a 
call waiting ringback tone)
1Press  , then press the Priority Calling entry number 
(or * or #)
2Wait for the called party to answer
·If you still receive a busy tone or call waiting ringback 
tone, wait a few minutes and try again
Feature
Feature 
						

							19
 
Select Ring (and Ringer Volume)                            
To select a personalized ring1While on-hook, press  , and then press 
·Red light next to   blinks during the Select Ring 
process
·Voice terminal plays the current ringing pattern
2Press   again to hear the next ringing pattern
Note:  There are eight different patterns; the cycle repeats 
after the last pattern.
3When you hear the desired ringing pattern,
press 
·Your new ringing pattern is set; the selection process ends
·Red light next to   goes off
Note:  If you receive a call, go off-hook, or lose power 
during selection, the process is interrupted and you must start 
again.
4
FeatureHold
Feature
Hold
Feature
Feature
To adjust ringer volume 
if necessary 1While the handset is on-hook and the speaker is off, or if the 
voice terminal is ringing when the handset is off-hook:
Raise the volume by pressing the right half of the 
Volume control button labeled  ;
or lower the volume by pressing the left half of the 
Volume control button labeled 
(There are eight possible volume settings.)  
						

							20
Y
Send All Calls                                                               
To send all calls (except 
priority calls) immediately to 
coverage (only if your system 
manager has provided a 
coverage path for your 
extension)1Press   (while on-hook), then the Send All Calls entry 
number (or * or #)
or dial the Send All Calls access code __________
(while off-hook)[confirmation tone]
Note:  When a call comes to your extension, the call activity 
light will flutter and you may hear a 
ring-ping tone (half ring) indicating that the call has been 
sent to coverage.
To cancel Send All Calls
1Press  (while on-hook), then the Send All Calls entry 
number (or * or #)
or dial the Send All Calls cancel code __________
(while off-hook)[confirmation tone]
Feature
Feature
Note:  Check with your system manager to see if you can use this feature.
Speaker (and Speaker Volume)                          
To place a call without lifting 
the handset, or to use speaker 
with any listening-only 
feature activity (such as, 
monitoring a call on which 
you have been put on hold or 
for retrieving messages)1Press 
·Red lights next to   and   go on
2Place call or access the selected feature
3Adjust the speaker volume if necessary:
Raise the volume by pressing the right half of the Speaker 
Volume control button labeled  ;
or lower the volume by pressing the left half of the Speaker 
Volume control button labeled 
        (Either six or eight volume settings are possible.)
To change from speaker to 
handset
1Lift the handset and talk
·Speaker goes off when you lift the handset
·Red lights next to   and   go off
Speaker
SpeakerMute
SpeakerMute 
						

							21
To change from handset to 
speaker1While handset is off-hook, press 
·Red lights next to   and   go on
·You can now hang up handset and call will remain active 
on the speaker. However, in order to talk to other party, 
you must use the handset again.
To end a call while the 
speaker is active
1With handset on-hook, press 
·Red lights next to   and   go off
Speaker
SpeakerMute
Speaker
SpeakerMute
Test                                                                                 
To test the voice terminal 
lights1Press and hold down 
·Green light next to   goes on
Note:  If the green light next to 
 flashes rather than 
goes on steadily, it means the voice terminal is not 
communicating with the DEFINITY switch or with 
System 75. In such a case, see your system manager.
·The lights on your voice terminal go on
2To end test, release 
·The lights return to normal operation
·Green light next to   goes off after a short period of 
time
Note:  If the lights do not respond during test, notify your 
system manager. 
You can test the tone ringer on your voice terminal by 
pressing either side of the Volume control button when the 
handset is on-hook and the speaker is off.
4
Test
Test
Test
Test
Test 
						

							22
Transfer                                                                          
To send present call to another 
extension or outside number1Press  [dial tone]
·Present call is put on hold, and the green light next to the 
held call flutters
·You are given a new call appearance
2Dial the number to which the call is to be transferred
[ringback tone]
·Remain on the line and announce the call; if there is no 
answer or the line is busy, return to the held call by 
pressing its call appearance button
3Press   again
·Call is sent to the dialed extension or number
4Hang up
4
Transfer
Transfer 
						

							23
Tones and Their Meaning
Ringing tones are produced by an incoming call. Feedback tones are those which you hear 
through the handset (receiver) or the speaker.
Ringing Tones
·1 ring — A call from another extension.
·2 rings — A call from outside or from the attendant.
·3 rings — A priority call from another extension, or from an Automatic Callback call you 
placed.
·ring-ping (half ring) — A call redirected from your voice terminal to another because Send 
All Calls or Call Forwarding All Calls is active.
Feedback Tones
·busy tone — A low-pitched tone repeated 60 times a minute; indicates the number dialed is in 
use.
·call waiting tone — One, two, or three beeps of high-pitched tone, not repeated; indicates an 
incoming call is waiting to be answered. Number of beeps designates the source: one for an 
internal call, two for an outside or attendant call, three for a priority call.
·call waiting ringback tone — A ringback tone with a lower-pitched signal at the end; 
indicates the extension called is busy, and the called party has been given a call waiting tone.
·confirmation tone — Three short bursts of tone; indicates a feature activation or cancellation 
has been accepted.
·coverage tone — One short burst of tone; indicates your call will be sent to another extension 
to be answered by a covering user.
·dial tone — A continuous tone; indicates dialing can begin.
·intercept/time-out tone — An alternating high and low tone; indicates a dialing error, a denial 
of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after 
listing the handset or dialing the previous digit.
·recall dial tone — Three short bursts of tone followed by a steady dial tone; indicates the 
feature request has been accepted and dialing can begin.
·reorder tone — A fast busy tone repeated 120 times a minute; indicates all trunks are busy.
·ringback tone — A low-pitched tone repeated 15 times a minute; indicates the number dialed 
is being rung. 
						

							24
Troubleshooting
Problem Solution
A feature doesn’t work as 
noted in this guide.
1Reread the procedure and try again.
2For many features you must lift the handset before you can use 
the feature.
3Check with your system manager to be sure this feature is 
administered on your voice terminal.
4You may have an older version of System 75; thus, some 
features may operate differently from the procedures described 
in this guide. Check the section below on “System 75 Version 
Notes” for ways in which these features work differently.
There are no feature access 
codes written in the appro-
priate blanks in this guide.See your system manager for a list of feature access codes for fea-
tures assigned to your voice terminal. 
Then, write the codes in this guide.
There’s no dial tone.1Check with your system manager to be sure your voice 
terminal is administered correctly.
2Make sure the handset and line cords at your voice terminal are 
securely connected at both ends.
3Press  . If the green light next to   does not go on or 
flashes rather than goes on steadily, the voice terminal is not 
communicating with the DEFINITY switch or with System 75.
4Find a working voice terminal of the same type as your own. 
Unplug this voice terminal from its modular wall jack. Plug 
your voice terminal into that jack and check if it gets dial tone.
5If your voice terminal still does not work, plug the working 
voice terminal (of the same type) into your modular wall jack. 
If the working voice terminal has dial tone, your own voice 
terminal is faulty. See your system manager. Problem Solution
TestTest 
						

							25
The telephone doesn’t ring.1Make sure the ringer is turned on.
2Set the ringer volume to a higher level.
3Place a test call from another extension to your extension.
4Test the ringer by pressing the left or right side of the Volume 
button while the handset is on-hook and the speaker is off.
5Check the line cord to make certain it is securely connected at 
both ends.
6If there is still a problem, see your system manager.
The lights do not go on 
next to the buttons.
1Do a self-test of the voice terminal light to see if they go on.
2Check the line cord to make certain it is securely connected at 
both ends.
3If there is still a problem, see your system manager. Problem Solution
System 75 Version Notes
If you have Version 1 or 2 of System 75, some features may work a little differently than noted in 
this guide. The following list explains the slight differences in these procedures.
Note:  If you are uncertain what version of the System 75 software your business is using, check 
with your system manager.
Feature System 75 Version Changes in Feature Operation
Abbreviated
DialingIf you are using 
Ve r s i o n  1
If you are using
Version 1 or 2You can store up to 16 digits rather than 
24 digits.
You cannot use an
Enhanced List.
Call Forwarding
All CallsIf you are using
Version 1 or 2You cannot forward 
someone else’s calls.
Last Number
DialedIf you are using
Ve r s i o n  1You can store up to 16 digits rather than 
24 digits.
Priority Calling If you are using
Version 1 or 2You cannot change a regular call into a 
priority call. 
						

							26
Key Words to Know
access codeSee feature access code.
activateTo begin or turn on the operation of a feature.
attendantThe person who handles incoming and outgoing calls at the main console.
AUDIXAudio Information Exchange, an optional voice mail and message service which 
provides coverage for calls to you by recording callers’ messages and reporting Leave Word 
Calling messages.
call appearanceA button used exclusively to place or receive calls. It has an assigned 
extension number and is equipped with a red light and a green status light.
console permissionThe authorization (from your system manager) to initiate 
Call Forwarding All Calls for an extension other than your own.
coverageAutomatic redirection of calls from an unanswered voice terminal to another voice 
terminal. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or 
message center. A person who provides coverage is a covering user.
DEFINITY Communications System Generic 1 and Generic 3The switch to which you 
may be connected. (Your voice terminal may be connected to a DEFINITY Enterprise 
Communications Server (ECS), Release 5, or to a System 75 instead.) The DEFINITY Generic 1 
and Generic 3 switches, the DEFINITY ECS, and System 75 are communications systems which 
transmit and receive voice and data signals for all communications equipment in your network.
DEFINITY Enterprise Communications Server (ECS) Release 5The switch to which 
you may be connected. (Your voice terminal may be connected to a DEFINITY Generic 1 or 
Generic 3, or to a System 75 instead.) The DEFINITY ECS, the DEFINITY G1 and G3 switches, 
and System 75 are communications systems which transmit and receive voice and data signals for 
all communications equipment in your network.
dial padThe 12 pushbuttons you use to dial a number and access features.
enhanced listOne of the four types of Abbreviated Dialing lists; programmable only by the 
system manager (and available only with System 75 Version 3, DEFINITY Generic 1 and Generic 
3, and with the DEFINITY ECS, Release 5). Contains telephone numbers useful to all system 
members, and stores each of those numbers as a 1-, 2-, or 3-digit list item.
entry number (or * or #) A number from 1 through 9 and 0 or the * key or 
the # key corresponding to the 12 entries on the Feature Directory. Along with  , each 
number (or the * or # key) is dialed to access an assigned feature. Also see Feature Directory.
extension A dialing number of one to five digits assigned to each voice terminal connected to 
a DEFINITY switch, a DEFINITY ECS, or to a System 75.
featureA special function or service, such as Conference, Hold, Send All Calls, etc.
feature access codeA dial code of one, two, or three digits, which you use to activate or 
cancel the operation of a feature. Check with your system manager for the feature access codes 
for your system.
Feature buttonA blue button used with dial pad keys for accessing the 12 features listed on 
the Feature Directory. When the Feature button is active, the red light next to the button is on. 
When this button is used with  , you can select a personalized ring for your voice terminal.
Feature DirectoryThe list of features on your voice terminal just above the three call 
appearance buttons and the dial pad. The features are assigned by your system manager. You can 
Feature
Hold 
						

							27
access these features by pressing   and then an entry number (1 through 9, 0, or the * or 
# key). The directory has a surface that you can write or type on so that you can write or type the 
features assigned to each Feature Directory position (F1 through F9, F*, F0, or F#).
group listOne of the four types of Abbreviated Dialing lists; programmable by the controller 
of the list or the system manager. Contains telephone numbers useful to members of a specific 
group, and stores each of those numbers as a 2-digit list item.
handsetThe handheld part of the voice terminal which you pick up, talk into, and listen from. 
Also known as the receiver.
off-hookWhen the handset is removed from the cradle (for example, when you lift the handset 
to place or answer a call) or when the speakerphone is turned on.
on-hookWhen the handset is left on the cradle or when the speakerphone is turned off. 
partyA person who places or answers a call.
personal listOne of the four types of Abbreviated Dialing lists; programmable by the system 
manager or by you, the user. Contains telephone numbers of your choice, and stores each of them 
as a single-digit list item. 
personal list itemOne of the 10 available slots on an Abbreviated Dialing personal list. The 
first nine personal list items are given digits 1 to 9, with 0 for the tenth item.
pickup groupA group of up to 25 voice terminal users who can answer calls for each other 
through the Call Pickup feature. Group members are determined by the system manager and are 
usually located in the same work area or perform similar job functions.
priority callAn important or urgent call which sends a special 3-burst ring.
program/reprogramTo use your dial pad to assign a telephone number to an AD entry on y 
our Feature Directory or to a personal list item for Abbreviated Dialing. Feature
retrieveTo collect telephone messages with the Message or Voice Message Retrieval features. 
(Also, with Call Park, to resume a call from an extension other than the one where the call was 
first placed or received.)
ringerThe device that produces the electronic ringing sound in your voice terminal.
stored numberA telephone number which has been programmed and stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial 
telephone number, an extension number, or a feature or trunk code. Once programmed, a number 
can be accessed by first dialing the list, then the list item digit(s) under which it is stored. 
(Alternatively, if Abbreviated Dialing is on your Feature Directory, a number can be accessed by 
simply pressing  , and then dialing the appropriate entry number.)
Feature