Lucent Technologies DEFINITY Enterprise Communications Server Release 5 Instructions Manual

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How to Use the Features
Special Instructions
Use the following special instructions for operating your voice terminal.
·The first time you use the voice feature procedures that appear in the next section Voice 
Feature Procedures, you will need to obtain the following information from your system 
manager:
äYour system manager may assign features to your Feature Directory. To the right of each 
feature name in this section is a box. For each feature you have on your Feature Directory 
and any other feature assigned to you, mark a   in the blank box as a reminder. 
(Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer are already 
marked for you.)
äAny feature not listed on your Feature Directory can be activated or canceled by dialing a 
1-, 2-, or 3-digit feature access code. Ask your system manager for the feature access 
codes for the features you need, and then write the assigned code number in the provided 
blanks in each feature procedure.
·To operate a feature, you must have the handset off-hook (removed from the cradle of the voice 
terminal) unless otherwise noted. 
·If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting 
to operate any feature, you have taken too much time to complete a procedural step or have 
made a dialing error. Hang up, get dial tone, and begin again at Step 1. 
4
·System 75 is available in more than one version. Some features, such as Abbreviated Dialing, 
Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slightly 
differently with Version 1, and possibly Version 2, than they do with later versions. If you are 
using Version 1 or 2 of the System 75 software, you should check the section titled 
Troubleshooting later in this guide before you use any of these four features.
 Conventions Used in The Following Procedures
 and
Each of these boxes represents a button that has a feature 
assigned to it. The button is labeled with the feature name, 
sometimes followed by an extension number (shown as xxxxx) 
or a person’s name.
[feedback tones]The tone that appears in brackets after a step, such as [dial 
tone], indicates what you should hear from your handset (or 
speaker) after successfully performing that step.
For a list of tones and their meaning, see the section titled To n e s  
and Their Meaning.Feature
Feature xxxxx 
						

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Troubleshooting (Later in This Guide) 
Later in this guide you will find a short section on troubleshooting. Use the procedures listed in 
that section if you have problems in using your voice terminal.
Quick Reference Lists (At the Back of This Guide) 
At the back of this guide is a set of quick reference lists.   Use them to record your feature access 
codes and trunk codes, Abbreviated Dialing personal list items, and message and attendant 
extensions. Once you have completed the lists, remove the page from the guide (tear along the 
perforation), and keep the lists near your voice terminal. 
						

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Voice Feature Procedures 
The procedures which appear in this section give short, step-by-step instructions for using each 
feature. For your convenience, these features are listed alphabetically. 
 
Note:  In order to use this feature, your system manager must first assign Abbreviated Dialing 
buttons to your Feature Directory.
If you hear the intercept tone while programming, start over from the beginning.
Abbreviated Dialing (AD)                                        
To program/reprogram an 
AD entry on your Feature 
Directory1On a separate sheet of paper, write down the outside numbers, 
extensions, and/or feature access codes you want to program
Note:  Each AD button will hold one complete phone 
number or feature access code (up to 24 digits).
2While off-hook, press  , then the entry number (or * or 
#) for the AD Program feature
or, while off-hook, dial the Program access code _______                                              
[dial tone]Feature
3Press  , then the entry number (or * or #) for the AD 
entry you wish to program    [dial tone]
·For example, to store a number in AD entry F3, press 
, then   
4Dial the outside number, extension, or feature access code you 
want to store (up to 24 digits)
Note:  If you are storing an outside number, be sure to 
include a trunk code, if applicable.
5Press  [confirmation tone, then dial tone]
6Hang up or press   to end programming
·Be sure to write the name of the AD party 
(or feature) on your Feature Directory
To place an AD call from your 
Feature Directory
1While off-hook, press  , then the entry number (or * or 
#) for the AD entry you wish to call
 [ringback tone]
·For example, to call the number stored as 
AD entry F3, press  , then 
Feature
Feature3
#
Drop
Feature
Feature3 
						

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To program or reprogram a 
personal list item1On a separate sheet of paper, write the outside numbers, 
extensions, and/or feature access codes you want to program 
as items on your personal list(s).
Note:  Each phone number or feature access code is stored as 
a separate item.
2While off-hook, dial the Abbreviated Dialing Program access 
code _______ [dial tone].
3Dial the Personal List number (1, 2, or 3)
[dial tone]
4Dial the list item (1, 2, 3...)[dial tone]
5Dial the outside number, extension, or feature access code you 
want to store (up to 24 digits)
6Press  [confirmation tone, then dial tone]
·Repeat Steps 4 through 6 if you want to program 
additional items on the same list. Hang up and begin again 
at Step 1 if you want to program items on another 
personal list
7Hang up
·Record your personal list items on the Abbreviated 
Dialing list in the back of this guide.
#
To place a call using an AD 
list button or code1Dial the appropriate AD List code:
·List 1 __________
·List 2 __________
·List 3 __________
or press  , then the appropriate entry number (or 
* or #) if you have a list access code programmed as a 
Feature Directory entry
2Dial the desired list item (1, 2, 3...)  [ringback tone]
·Call is automatically dialed
Note:  Keep your own personal lists in the back of this 
guide; system, group, and enhanced lists are available from 
your system manager.
Feature 
						

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Automatic Callback                                                     
To automatically place 
another call to an extension 
that was busy, did not answer, 
or returned a call waiting 
ringback tone1Press   (while off hook), then the Automatic Callback 
entry number (or * or #) during call attempt
[confirmation tone]
or dial the Automatic Callback access code _______ 
(while off-hook)                           [dial tone]
2Hang up
·You will get a 3-burst priority ring when both you and the 
called extension are idle
3Lift the handset when you hear priority ring
·A call is automatically placed to the extension, which 
receives regular ringing
Note:  Automatic Callback is automatically canceled after 30 
minutes or if the callback call is unanswered.
To cancel Automatic Callback
1Press   (while off-hook), then the Automatic Callback 
entry number (or * or #) again
or dial the Automatic Callback cancel code _________ 
(while off-hook)            [dial tone]
Feature
Feature
Call Forwarding All Calls                                           
To temporarily redirect all 
calls to an extension or 
outside number of your choice1Press   (while off-hook), then the Call Forward entry 
number (or * or #)
or dial the Call Forward access code _______ 
(while off-hook)                                        [dial tone]
2Dial the extension or telephone number where calls will be 
sent [confirmation tone]
Note:  Some voice terminals have restrictions on where calls 
can be forwarded (see your system manager).
3Hang up
Note:  You may hear a ring-ping tone (half ring) from your 
voice terminal as each call is forwarded.
Feature 
						

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To cancel 
Call Forwarding1Press   (while off-hook), then the Call Forward entry 
number (or * or #) [dial tone]
or dial the Call Forward cancel code __________
(while off-hook)                        [confirmation tone]
·Your calls will now ring at your own voice terminal
Call Park                                                                         
To park a call at your 
extension (for retrieval at any 
extension)1Press [dial tone]
2Dial the Call Park access code __________
[confirmation tone]
3Press  again
·Call is parked at your extension
4Hang up
Feature
Transfer
Transfer
To return to a call parked at 
your extension1Dial the Call Park Answer Back code __________
[dial tone]
2Dial your own extension number
[confirmation tone]
·You are reconnected to the call
To retrieve a call parked at 
another extension
1Dial the Call Park Answer Back code __________
[dial tone]
2Dial the extension where the call is parked
[confirmation tone]
·You are connected to the call
Note:  If you receive intercept tone, the parked call has been 
disconnected or retrieved by someone else. 
						

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Call Pickup                                                                    
To answer a call placed to a 
member of your pickup group 
when your voice terminal is 
idle1Press   (while off-hook), then the Call Pickup entry 
number (or * or #) 
or dial the Call Pickup access code __________ 
(while off-hook)
·You are connected to the ringing call
To pick up a call when you are 
already active on another call
Note:  Depending on how 
your system is administered, 
you may not be able to do 
this procedure on your voice 
terminal. See your system 
manager for more details.
1Press 
·Present call is put on hold
·Green light next to the held call flutters
2Press  , then the Call Pickup entry number
 (or * or #)
or dial the Call Pickup access code _______
·Called voice terminal stops ringing
·You are connected to the ringing call
Note:  To return to the held call after completing the present 
call, press the 
call appearance button with the fluttering light.
Feature
Hold
Feature
Conference                                                                    
To add another party to a call 
(for a total of up to six parties)1Press  [dial tone]
·Present call is put on hold, and you are given a new call 
appearance; all other parties remain connected to each 
other
2Dial the number of the new party and wait for an answer
Note:  You can privately discuss the call with the new party 
at this time; if there is no answer or the line is busy, press the 
call appearance button next to the fluttering light to return to 
held call.
3Press   again
·All parties are now connected
·Repeat Steps 1 through 3 for additional conference 
connections
4
Conf
Conf 
						

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To add a call you’ve put on 
hold to another call you’re 
connected to1Press  [dial tone]
·Held call light continues to flutter; current call appearance 
light also flutters
·You are given a new call appearance
2Press call appearance button of call on hold (first call)
3Press   again
·All parties are now connected
To drop the last party added to 
a conference call
1Press  
·Last party you added is dropped
·You remain connected to other parties
Note:  Parties other than the last one must disconnect to be 
released from the conference call
Conf
Conf
Drop
Drop                                                                                
To disconnect from a normal 
call and obtain dial tone 
without hanging up the 
handset or drop the last party 
added to a conference call1Press                                                              [dial tone] 
Note:  If pressed during a conference call, the last party 
added will be dropped and you will remain connected to the 
other parties.
4
Drop 
						

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Hold                                                                                 
To keep a call on hold while 
you answer another call, make 
a call, or perform some other 
task
Note:  The light next to 
 must be off.1Press 
·Green light next to held call flutters; you may hang up if 
you wish
Note:  If you put a conference call on hold, the other parties 
remain connected.
To answer a new call while 
active on another
1Press 
·Green light next to held call flutters
2Press the call appearance button of the incoming call
·You are connected to incoming call
To return to held call
1Press the call appearance button of held call
·You are connected to held call
Note:  If you are active on a call and you press 
the call appearance button of the held call, the active call will 
be dropped.
4
Feature
Hold
Hold
Last Number Dialed                                                
To automatically redial the 
last number you dialed 1Press   (while off-hook), then the Last Number Dialed 
entry number (or * or #)
or dial the Last Number Dialed access code __________
Note:  The redialed number can be an outside number (up to 
24 digits), an extension, or a trunk or feature access code.Feature 
						

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Y
Leave Word Calling (LWC)                                        
To leave a message after 
dialing an extension (when 
your call is not answered, you 
hear a coverage or busy tone, 
or you have been put on hold)1Press , then the Leave Word Calling entry number (or 
* or #)                            [confirmation tone]
·Message light goes on at called voice terminal 
(if so equipped)
To leave a message without 
ringing an extension
1Press , then the Leave Word Calling entry number (or 
* or #)
or dial the Leave Word Calling access code __________
[dial tone]
2Dial the extension [confirmation tone]
·Message light goes on at called voice terminal
(if so equipped)
Feature
Feature
     
To cancel a Leave Word 
Calling message
Note:  You cannot cancel a 
message left for an AUDIX 
subscriber.1Press  (while off-hook), then the Leave Word Calling 
Cancel entry number (or * or #)
or dial the Leave Word Calling cancel code __________ 
(while off-hook)[dial tone]
2Dial the extension [confirmation tone]
Message                                                                         
To retrieve a message when 
your Message light is on1See your system manager for instructions regarding your local 
message retrieval procedures
Feature
4