Lucent Technologies DEFINITY Enterprise Communications Server And GuestWorks Property Management System Interface Specifications

DEFINITY ECS and GuestWorks Property Management System
Interface Specifications  555-231-601  Issue 2
December 1999
Feature Description 
49 Summary of Message Formats 
Figure 21. Guest Information Input/Change Message Formats 

DEFINITY ECS and GuestWorks Property Management System
Interface Specifications  555-231-601  Issue 2
December 1999
Feature Description 
50 Summary of Message Formats 
Figure 22. Status Inquiry Message Formats 

Feature Codes, Process Codes, and Operations 
51 Feature Code Summary 
DEFINITY ECS and GuestWorks Property Management System
Interface Specifications  555-231-601  Issue 2
December 1999
Feature Codes, Process Codes, 
and Operations
This section discusses the operations associated with each feature message. The 
set of feature messages actually used may vary among various PMS system 
applications. General operation, summary of the process codes defined and their 
uses, and switch and/or PMS...

DEFINITY ECS and GuestWorks Property Management System
Interface Specifications  555-231-601  Issue 2
December 1999
Feature Codes, Process Codes, and Operations 
52 Feature Code Summary 
Check-in - page 6536 (T)
26/CKI (A)Check-in when using guest name 
display
Check-out - page 65
46 (T)
29/CKO (A)Check-out when using guest name 
display
Room Data Image - page 72
17 (N)
37 (T)
27/RMI (A)Exchange status information for an 
RSN
Room Change/Swap - page 79
20 (N)
30 (T)
24/RMC (A)Perform room change or swap...

DEFINITY ECS and GuestWorks Property Management System
Interface Specifications  555-231-601  Issue 2
December 1999
Feature Codes, Process Codes, and Operations 
53 Housekeeper Status 
Housekeeper Status
The Housekeeper Status feature enables on-line tracking of the housekeeper ser-
vices and room state changes using the following:
nSix process codes for dialing from room telephones
nFour process codes for dialing from designated station lines
nEach process code may include up to six additional...

DEFINITY ECS and GuestWorks Property Management System
Interface Specifications  555-231-601  Issue 2
December 1999
Feature Codes, Process Codes, and Operations 
54 Housekeeper Status 
Process Codes
The process codes for the Housekeeper Status from Room feature are shown in 
Ta b l e 7
.
The process codes for the Housekeeper Status from Designated Station feature 
are shown in Table 8
. Table 7. Housekeeper Status from Room Process Codes
[Feature Codes 11 (N), 31 (T), or 21/HKR (A)]
Process 
CodeMessage...

DEFINITY ECS and GuestWorks Property Management System
Interface Specifications  555-231-601  Issue 2
December 1999
Feature Codes, Process Codes, and Operations 
55 Housekeeper Status 
Operational Considerations (act-pms)
The following sections describe the Housekeeper Status operational consider-
ations when the feature is active in the switch and the PMS is active.
Feature Access Code/Message Process
Code Correlation
The feature access code (FAC) determines the process code used when the call...

DEFINITY ECS and GuestWorks Property Management System
Interface Specifications  555-231-601  Issue 2
December 1999
Feature Codes, Process Codes, and Operations 
56 Housekeeper Status 
Switch Originating Dialing Procedures
The dialing procedures for the housekeepers are determined by the switch instal-
lation translation. The assignable items are as follows:
nFeature access codes (six possible for room-originated updates, four pos-
sible for designated station-originated updates) which correlate with PMS...

DEFINITY ECS and GuestWorks Property Management System
Interface Specifications  555-231-601  Issue 2
December 1999
Feature Codes, Process Codes, and Operations 
57 Housekeeper Status 
PMS Response to Housekeeper Status
Feature Message
After the housekeeper dialing sequence is completed, the feature message (pro-
cess codes 1-6 or 1-4) formatted with the affected RSN and any additional dialed 
digits is sent to the PMS.
The PMS must interpret the received message information and return the 
message to...

DEFINITY ECS and GuestWorks Property Management System
Interface Specifications  555-231-601  Issue 2
December 1999
Feature Codes, Process Codes, and Operations 
58 Housekeeper Status 
Failure Considerations
In the case of a data link or PMS failure (communication is severed), the switch 
will internally log message data, which would have been sent to the PMS for that 
call, using the list pms-down (or list maintenance pms-down) report available 
from the administration terminal. The message will have...