Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
937 System Parameters Customer-Options 
17
Mode Code Interface
Allows you to use the Mode Code Voice Mail System Interface to connect the 
switch over a DTMF interface to I
NTUITY AUDIX or other vendors’ voice mail 
systems.
Multifrequency Signaling
Provides for a screen of number signaling used between the switch and the central 
office.
Multimedia Appl. Server Interface (MASI)
Allows users of the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
938 System Parameters Customer-Options 
17
Private Networking
Upgrades PNA or ETN software RTU purchased with earlier systems.
Restrict Call Forward Off Net
The system can monitor the disposition of an off-call and, if it detects busy, bring 
the call back for further processing, including call coverage.
Secondary Data Module
Provides ability to use any data module as a secondary data module.
Station and...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
939 System Parameters Customer-Options 
17
Wideband Switching
Provides wideband data software for switching video or high-speed data. You can 
aggregate DSO channels up to the capacity of the span. Wideband supports H0, 
H11, and H12 standards, where applicable, as well as customer-defined data rates.
Wireless
Provides right to use for wireless applications in certain Network Systems sales. 
You may purchase...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
940 System Parameters Customer-Options 
17
BCMS/VuStats LoginIDs
Allows you to administer valid agent login IDs to monitor call activity by agent. 
This feature can be used when EAS is not optioned, or in addition to EAS login 
IDs. When this field is y, both BCMS and CMS use the same login ID for an 
agent.
BCMS/VuStats Service Level
Allows you to set up hunt groups or Vector Directory Numbers (VDNs) with...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
941 System Parameters Customer-Options 
17
Lookahead Interflow (LAI)
Provides Look-Ahead Interflow to balance the load of ACD calls across multiple 
locations.
Multiple Call Handling (On Request)
Allows agents to request additional calls when active on a call.
Multiple Call Handling (Forced)
Forces an agent to be interrupted with an additional ACD call while active on an 
ACD call. Splits or skills can be...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
942 System Parameters Customer-Options 
17
Vectoring (Prompting)
Allows flexible handling of incoming calls based on information collected from 
the calling party or from an ISDN-PRI message.
Vectoring (G3V4 Enhanced)
Allows the use of enhanced comparators, wildcards in digit strings for matching 
on collected digits and ANI or II-digits, use of Vector Routing Tables, multiple 
audio/music sources for use...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
943 System Parameters Customer-Options 
17
Field descriptions for page 5
Screen 196. System Parameters Customer-Options 
VDN of Origin Announcement
Provides a short voice message to an agent indicating the city of origin of the 
caller or the service requested by the caller based on the VDN used to process the 
call.
VDN Return Destination
Allows an incoming trunk call to be placed back in vector processing...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
944 System Parameters Customer-Options 
17
The limit applies to ACD agents on ACD and EAS calls. Auto-Available Split 
(AAS) agent ports are counted when they are assigned. AAS split or skill 
members are also counted. If the port for an AAS split/skill member is logged out, 
(for example, when a ringing call is redirected) the logged-in agent count is not 
updated. These counts are updated only during...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
945 System Parameters Customer-Options 
17
nSupport of Notification Information Elements for interworking between 
QSIG and non-QSIG tandemed connections
nCall Forwarding (Diversion) by forward switching. No reroute capabilities 
are provided
nCall Transfer by join. No path replacement capabilities are provided.
nCall Completion (also known as Automatic Callback)
Interworking with DCS
Allows the following...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
946 System Parameters Customer-Options 
17
Value Added Lucent 
Provides additional QSIG functionality, including the ability to send and display 
calling party information during call alerting. See DEFINITY ECS Administration 
for Network Connectivity for more information. 
Screen 197. ASAI Capability Groups 
Adjunct Call Control
Used only by call centers for Outgoing Call Management (OCM). Allows the hunt...