Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Report3-161
.........................................................................................................................................................................................................................................................VDN Report
OverviewThis report, which is only available for customers who have the Vectoring 
feature, displays information about how calls to the specified VDNs are 
being handled...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Report3-162
VDN report descriptionThe following table describes the report fields:
Report Heading Description Database Item, Calculation, or 

VDN  The number or name of the VDN for which the 
report shows data. VDN
Calls Waiting Number of calls (which may include non-ACD 
and direct agent calls) to the VDN that are 
currently being processed by the vector, are in 
queue, or are ringing at an agents voice terminal. INPROGRESS -  ATAGENT...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Report3-163
Flow Out The number of calls to this VDN that were 
redirected to another VDN or a destination 
outside the switch by way of a route to or 
adjunct routing command (Generic 3 switches 
only). This does not include calls redirected to 
another vector by way of a go to vector 
command, because those calls stay in the same 
VDN. OUTFLOWCALLS
Active VDN Calls Number of calls currently active in a VDN. This 
only includes incoming...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Vector Report3-164
Vector Report
.........................................................................................................................................................................................................................................................Overview
PurposeThe Vector report displays the information about how calls to the 
specified vectors are being handled during the current interval.
Organization of...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Vector Selector Window and Input Fields3-165
.........................................................................................................................................................................................................................................................Vector Selector Window and Input Fields
OverviewThe vector selector window is where you specify which vectors will 
appear in the report
Vector report...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Vector Report3-166
.........................................................................................................................................................................................................................................................Vector Report 
OverviewThe Vector report displays information about how calls to the specified 
vectors are being handled during the current interval.
Things to know about
this...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Vector Report3-167
Avg Speed Ans The average time, in minutes and seconds, that 
split/skill and direct agent ACD calls waited 
before they were answered by an agent. This 
item includes only calls that were answered as a 
result of processing by this vector. It does not 
include hold time. ANSTIME /  ACDCALLS  

Aban  Calls Number of calls that were abandoned while being 
processed by this vector. This includes direct 
agent calls and calls...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Drill-Down Reports3-168
Drill-Down Reports
.........................................................................................................................................................................................................................................................Overview
PurposeSupervisor reports allow you to drill-down to very detailed information 
from a variety of places. A drill-down report is a report that gives...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
General Information About Drill-Down Reports3-169
.........................................................................................................................................................................................................................................................General Information About Drill-Down Reports
Drill-down report accessYou can access drill-down reports in the following ways:
•Double click on an...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Drill-Down Top Agent Work State Report3-170
.........................................................................................................................................................................................................................................................Drill-Down Top Agent Work State Report
OverviewThis report shows top agents who are in the specified work state and the 
time in the state. In addition,...