Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Agent Status by Location Report3-141
Split/Skill Agent Status
by Location report
exampleThe following figure provides an example of the Split/Skill Agent Status 
by Location report:
Split/Skill Agent Status
by Location report
descriptionThe following table describes the report fields for the time period covered 
by the report.
Report 
HeadingDescription Database Item, 
Calculation, or 

Split/Skill The name or number of the...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Agent Status by Location Report3-142
Agents on 
ACD CallsThe total agents currently on ACD calls in this skill.  select count(*) where split = 
$input and LOC_ID = $input 
and WORKMODE = ACD
Agents in AUX The total agents currently in AUX work in this skill.  select count(*) where split = 
$input and LOC_ID = $input 
and WORKMODE = AUX
Agents in 
OtherThe total number of agents doing other work in this skill.
For all switches other...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Agent Status by Location Report3-143
Role  The Agents service role for this SKILL, based on call 
handling preference and skill level. ROLE
Percent The Agents percent allocation for this SPLIT. Requires 
DEFINITY ECS R6 with CentreVu Advocate. PERCENT 
AUX Reason  The reason the agent is in AUX on this skill. AUXREASON 
State  The agents state on this skill; for example, in AUX, in 
ACW, in OTHER.AWORKMODE, 
WORKSKILL  
Direction...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Trunk Group Report3-144
Trunk Group Report
.........................................................................................................................................................................................................................................................Overview
PurposeThe Trunk Group Report gives you the current status of each trunk in a 
selected trunk group.
Organization of this
sectionThis section...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Trunk Group Report Selector Window and Input Fields3-145
.........................................................................................................................................................................................................................................................Trunk Group Report Selector Window and Input Fields
OverviewThe trunk/trunk group selector window is where you specify which trunks 
or trunk...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Trunk Group Report3-146
.........................................................................................................................................................................................................................................................Trunk Group Report
OverviewThe Trunk Group report displays the current status of each trunk in a 
selected trunk group. This information is useful in identifying overused or...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Trunk Group Report3-147
Direction The direction in which the trunk is carrying the 
current call (in or out).DIRECTION
Time The time that the trunk has spent in the current 
state. DURATION
Agent Name The name of the agent handling the current call 
on the trunk.syn(LOGID)
Extn The extension number that is associated with the 
current call on the trunk.EXTENSION
Split/Skill The split/skill number that is associated with the 
current call on the...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Reports3-148
VDN Reports
.........................................................................................................................................................................................................................................................Overview
PurposeThe VDN reports give you the following specific information about VDNs:
•The wait times of incoming calls answered/connected and 
abandoned for a VDN...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
General Information About VDN Reports3-149
.........................................................................................................................................................................................................................................................General Information About VDN Reports
Organization of VDN
reportsThe following list shows how the VDN reports are organized in CentreVu 
Supervisor:
•Call...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Report Selector Window and Input Fields3-150
.........................................................................................................................................................................................................................................................VDN Report Selector Window and Input Fields
OverviewThe VDN report selector window and the VDN report input window are 
used to run the VDN reports...