Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical Top Skill Status Report3-101
Split/Skill Graphical Top
Skill Status report
descriptionThe following table describes the report fields:
Report  Heading Description Database Item, Calculation, or 

Skill:  The name or number of the skill (up to 20 
characters) that is selected for this report.syn(  SPLIT) 
Skill State The current state of the skill, compared to the 
administered thresholds. This displays as Normal, 
Overload...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical Top Skill Status Report3-102
RINGING The time during the collection interval that the 
agent had split/skill and direct agent ACD calls 
ringing. sum(I_RINGTIME)
OTHER  The time during the collection interval that the 
agent was doing other work in all split/skills. For 
Generic 3 switches, while in Auto-in or Man-in: the 
agent put any call on hold and performed no 
further action, the agent dialed to place a call or to...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical Top Skill Status Report3-103
Level  The skill level associated with the agents current 
WORKSKILL, when WORKSKILL, is not null. 
Requires a Generic 3 Version 2 or later switch with 
the EAS feature.syn(WORKSKLEVEL)
Reason Code 0 The current number of positions that are in 
auxiliary work with reason code zero (0) for this 
skill or on AUXIN/AUXOUT calls. Reason code 0 
is for system AUX work when reason codes are 
active (...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Reserve1 AUX Agents Report3-104
.........................................................................................................................................................................................................................................................Reserve1 AUX Agents Report
OverviewThis report, which is available only for customers who have DEFINITY 
ECS R6 or later switches with EAS and have purchased 
CentreVu...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Reserve1 AUX Agents Report3-105
Reserve1 AUX Agents
report exampleThe following figure provides an example of the Reserve1 AUX Agents 
report:
Reserve1 AUX Agents
report descriptionThe following table describes the report fields:
Field Definition Database Item, Calculation, or 

Skill The name or number of the skill (up to 20 
characters) that is selected for this report.syn(SPLIT)
Reserve1 
Agents in AUXThe number of reserve1 agents in AUX....

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Reserve1 AUX Agents Report3-106
Location  ID The location ID(s) associated with the agent. This 
ID is not associated with the agent personally, but 
rather with the terminal the agent is logged into. It 
is also associated with a port network location ID 
on 
DEFINITY. If the Agent Site Tracking feature 
is not available on your system, the field will not 
display meaningful data.. LOC_ID
Role Agents service role for this SPLIT, as defined in...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Reserve1 AUX Agents Report3-107
Level The skill level associated with the agents current 
WORKSKILL, when WORKSKILL is not null. 
Requires a Generic 3 Version 2 or later switch 
with the EAS feature. For 
CentreVu Advocate, in 
the cagent table, WORKSKLEVEL contains 
either a skill level (1-16) for a normal skill, or a 
reserve level (1 or 2) for a reserve skill. This 
WORKSKLEVEL applies to WORKSKILL.syn(WORKSKLEVEL)
Time The elapsed time since...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Reserve2 AUX Agents Report3-108
.........................................................................................................................................................................................................................................................Reserve2 AUX Agents Report
OverviewThis report, which is available only for customers who have DEFINITY 
ECS R6 or later switches with EAS and have purchased 
CentreVu...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Reserve2 AUX Agents Report3-109
Reserve2 AUX Agents
report exampleThe following figure provides an example of the Reserve2 AUX Agents 
report:
Reserve2 AUX Agents
report descriptionThe following table describes the report fields:
Field Definition Database Item, Calculation, or 

Skill The name or number of the skill (up to 20 
characters) that is selected for this report.syn(SPLIT)
Reserve2 
Agents in AUXThe number of reserve2 agents in AUX....

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
Reserve2 AUX Agents Report3-110
Location  ID The location ID(s) associated with the agent. This 
ID is not associated with the agent personally, but 
rather with the terminal the agent is logged into. It 
is also associated with a port network location ID 
on 
DEFINITY. If the Agent Site Tracking feature 
is not available on your system, the field will not 
display meaningful data.. LOC_ID
Role Agents service role for this SPLIT, as defined in...