Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Report Selector Window and Input Fields3-151
Enable Report Thresholds Check the Enable Report Thresholds option to start the report with 
report thresholds running. Uncheck the option if you do not want to 
run report thresholds.
Run Minimized Check the Run Minimized option to run the report in a minimized 
window. Uncheck the option to run the report at full size. Field Definition 

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Call Profile Report3-152
.........................................................................................................................................................................................................................................................VDN Call Profile Report
OverviewThis report, which is available only for customers who have the Vectoring 
feature, displays the numbers of answered/connected and...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Call Profile Report3-153
VDN Call Profile report
exampleThe following figure provides an example of a VDN Call Profile report:
VDN Call Profile report
descriptionThis table describes the report fields:
Report Heading Description Database Item, Calculation, or 

VDN (Shows 
data only if you 
have purchased 
the Vectoring 
feature.)The number or name of the VDN for which the 
report shows data (selected in the report input 
window). VDN
%...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Call Profile Report3-154
ACD + Conn 
Calls:Number of calls to the VDN that were answered 
by an agent or connected to a non-ACD 
destination within each of the service level 
increments. this includes direct agent calls. With 
Generic 3 switches, connected means calls that 
are answered at a non-ACD destination. ANSCONNCALLS1-10
Aban Calls: Number of calls to the VDN that were abandoned 
within each of the service level increments. This...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Call Profile Report3-155
Aban Calls 
(total):Total number of calls to the VDN that were 
abandoned. This includes direct agent calls and 
calls that were abandoned while queued to a 
split/skill or while ringing a voice terminal. ABNCALLS 
Avg Aban Time: The average time calls waited in VDN before 
hanging up. ABNTIME /  ABNCALLS  

% Aban: Percentage of calls to the VDN that were 
abandoned.100*(  ABNCALLS /  INCALLS)  Report Heading...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Call Profile Report3-156
.........................................................................................................................................................................................................................................................VDN Graphical Call Profile Report
OverviewThis report shows how calls to the VDN you specify are being handled 
compared to your call centers predefined...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Call Profile Report3-157
VDN Graphical Call
Profile report exampleThe following figure provides an example of the VDN Graphical Call 
Profile Report:
VDN Graphical Call
Profile report descriptionThe following table describes the report fields:
Report Heading Description Database Item, Calculation, or 

VDN: (Shows 
data only if you 
have purchased 
the vectoring 
feature.)The number or name of the VDN for which the 
report shows...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Call Profile Report3-158
% Outside 
Service LevelPercentage of VDN ACD calls that were not 
answered by an agent within the predefined 
acceptable service level. Calls that were not 
answered may include forced busy calls, forced 
disconnect calls, calls redirected to another 
destination, and calls queued to more than one 
VDN and answered in another VDN.< 
Service Interval - 
SecondsThe size of each service level increment is...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Skill Preference Report3-159
.........................................................................................................................................................................................................................................................VDN Skill Preference Report
OverviewThis report, which is only available for customers who have the Vectoring 
and EAS features, displays information about call...

  Real-Time Reports CentreVu®  Supervisor Version 8 Reports
VDN Skill Preference Report3-160
VDN Skill Preference
report descriptionThe following table describes the report fields:
Report Heading Description Database Item, Calculation, or 

VDN Name 
(Shows data 
only if you have 
purchased the 
Vectoring 
Feature.)The number or name of the VDN for which the 
report shows data. VDN
Inbound Calls Number of calls offered to the VDN since the start 
of the interval and that completed during the 
interval....