Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Agent Login/Logout (Skill) Report4-33
.........................................................................................................................................................................................................................................................Agent Login/Logout (Skill) Report 
OverviewThe Agent Login/Logout (Skill) report shows the times that agents in a 
given skill logged in and logged out, the...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Agent Login/Logout (Skill) Report4-34
Agent Login/Logout
(Skill) report exampleThe following figure provides an example of an Agent Login/Logout (Skill) 
Report. 
Agent Login/Logout
(Skill) report descriptionThe following table describes the report fields. 
Report Heading Description Database Item, Calculation, or 

Date The date for which the report was run. The report 
shows data for agents who logged in on this date. ROW_DATE 
 Skill The...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Agent Login/Logout (Split) Report4-35
.........................................................................................................................................................................................................................................................Agent Login/Logout (Split) Report 
OverviewThe Agent Split Login/Logout report shows the agent login and logout 
times for agents in a split on a specified day....

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Agent Login/Logout (Split) Report4-36
Agent Login/Logout
(Split) report descriptionThe following table describes the report fields:
Field Description Database Item, Calculation, or 
 
Date: The day for which the report shows data. You can 
make these selections in the report input window. ROW_DATE 
Split: The name or number of the split (selected in the 
report input window).syn(SPLIT)
ACD The ACD name or number for which the data was...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Agent Split/Skill Report4-37
.........................................................................................................................................................................................................................................................Agent Split/Skill Report 
OverviewThe Agent Split/Skill report shows an individual agents performance by 
split or skill.
Things to know about
this reportHere are some...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Agent Split/Skill Report4-38
Agent Split/Skill report
descriptionThe following table describes the report fields. 
Report 
HeadingDescription Database Item, Calculation, 
or 
 Date,  Week 
Starting, or  
Month StartingThe day, week, or month for which the report ran. 
You can make these selections in the report input 
window. ROW_DATE 
 Agent The name or login ID of the agent. You can make 
this selection in the report input window. syn(LOGID)...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Agent Split/Skill Report4-39
 Extn In Time The total time that the agent spent talking on 
inbound extension calls during the report period. I_ACWINTIME+  
I_AUXINTIME, 

 Extn Out Calls The number of outbound extension calls that were 
completed by the agent during the period covered.
This includes calls originated by the agent while the 
agent was in the following work modes:
•Auto-In or Manual-In
•ACW mode for ACD calls
•ACW mode that was...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Agent Summary Report4-40
.........................................................................................................................................................................................................................................................Agent Summary Report 
OverviewThe Agent Summary report shows the activities and performance of an 
individual agent for all splits or skills of which the agent is a member....

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Agent Summary Report4-41
Time (for interval 
reports only)The intrahour intervals for which the report shows 
data. You can make these selections in the report 
input window. The time displays in hh:mm:ss 
(hour/minute/second) format. STARTTIME, STARTTIME + 
INTRVL
ACD Calls The number of ACD calls and direct agent calls 
that were answered by the agent. This total also 
includes O_ACDCALLS if you have the Outgoing 
Call Management application...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Agent Summary Report4-42
Extn In Calls The number of inbound extension calls that were 
completed by the agent during the period 
covered. This includes calls received while the 
agent was in the following work modes: 
•Auto-In or Manual-In 
•ACW mode for ACD calls 
•ACW mode that was not associated with a call 
•AUX work mode. 
sum(ACWINCALLS + 
) 
Avg Extn In Time  The  average  length  of  this  agents  inbound 
extension calls....