Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Call Profile Report4-63
ACD Calls The number of split/skill ACD calls that were 
queued to this split/skill and answered by an 
agent for this split/skill. This total also includes 
O_ACDCALLS if you have the Outgoing Call 
Management (OCM) application of ASAI. The 
O_ACDCALLS is the number of ACDCALLS that 
were placed by an adjunct; this is also referred to 
as predictive dialing. ACDCALLS 
Avg Speed Ans The average time the...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical ASA Report4-64
.........................................................................................................................................................................................................................................................Split/Skill Graphical ASA Report
OverviewThe Split/Skill Graphical ASA (Average Speed of Answer) report shows 
the average speed of answer for ACD calls answered...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical ASA Report4-65
Split/Skill Graphical ASA
report exampleThe following figure provides an example of a Split/Skill Graphical ASA 
report. 
Split/Skill Graphical ASA
report descriptionThe following table describes the report fields for the time period covered 
by the report.
Report Heading Description Database Item, 
Calculation, or 

 Date: The day for which the report was run (selected in the 
report input window). ROWDATE...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical Average Positions Staffed Report4-66
.........................................................................................................................................................................................................................................................Split/Skill Graphical Average Positions Staffed Report
OverviewThis report is available for customers who have purchased CentreVu 
Advocate...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical Average Positions Staffed Report4-67
Split/Skill Graphical
Average Positions
Staffed report exampleThe following figure provides an example of a Split/Skill Graphical 
Average Positions Staffed report. 
Split/Skill Graphical
Average Positions
Staffed report
descriptionThe following table describes the report fields for the time period covered 
by the report.
Report Heading Description Database Item, 
Calculation, or...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical ASA Daily Report4-68
.........................................................................................................................................................................................................................................................Split/Skill Graphical ASA Daily Report
OverviewThe Split/Skill Graphical ASA (Average Speed of Answer) Daily report 
shows the average speed of answer for...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical ASA Daily Report4-69
Split/Skill Graphical ASA
Daily report exampleThe following figure provides an example of a Split/Skill Graphical ASA 
Daily report.
Split/Skill Graphical ASA
report descriptionThe following table describes the report fields for the time period covered 
by the report.
Report Heading Description Database Item, 
Calculation, or 

 Dates The days for which the report was run (selected in 
the report input...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical Call Profile Report4-70
.........................................................................................................................................................................................................................................................Split/Skill Graphical Call Profile Report
OverviewThis report shows how well the split or skill you specify performed 
compared to your call centers...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical Call Profile Report4-71
Split/Skill Graphical Call
Profile report exampleThe following figure provides an example of a Split/Skill Graphical Call 
Profile report. 
Split/Skill Graphical Call
Profile report descriptionThe following table describes the report fields for the time period covered 
by the report.
Report Heading Description Database Item, Calculation, or 

Date:  The day for which the report was run (selected in...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Split/Skill Graphical Call Profile Report4-72
Acceptable 
Service 
Changed:Shows whether or not the acceptable service 
level was changed. A YES appears if the 
acceptable service level changed during the 
period covered by the report. Otherwise, a NO 
appears.syn(  SVCLEVELCHG)
Service Intervals 
Changed:A YES appears if service intervals were 
changed during the period covered by the report.syn(  PERIODCHG)
Service Interval 
Calls...