Lucent Technologies Centrevu Report Designer Version 8 User Guide

							  Design Mode Basics CentreVu Report Designer Version 8 User Guide
Resizing an Item on the Report5-7
Resizing an Item on the Report5
To resize an item on a report, complete the following steps:
1. Select the item by placing the mouse cursor over the item and 
clicking one time.
2. Place the mouse cursor over one of the sizing handles on the item.
3. Press the left mouse button.
4. Drag the mouse cursor until the item is the appropriate size.
5. Release the mouse button. 
						

							  Design Mode Basics CentreVu Report Designer Version 8 User Guide
Selecting and Moving Multiple Items on the Report5-8
Selecting and Moving Multiple Items on the Report5
To select multiple items on a report (for instance, to copy more than one 
item at a time), complete the following steps:
1. Select the first item.
2. Hold down the CTRL key.
3. Select the second item. Handles around the items appear.
To move the group of items on a report, complete the following steps:
1. Place the cursor within the selected items.
2. Hold down the left mouse button and drag the selected items to the 
desired area. There is a visual indication that your selected items 
are moving (as a group) with the cursor. As you move the selected 
items, an outline of the items appears and then moves with your 
cursor. 
3. Once at the desired location, release the mouse button. The 
selected items appear in the desired location. 
						

							  Design Mode Basics CentreVu Report Designer Version 8 User Guide
Changing the Width of a Column in a Table5-9
Changing the Width of a Column in a Table5
You can quickly and easily change the column widths in your table while 
in the design mode. To change a column width, do the following:
1. Place the mouse pointer on the border between the column 
heading. The mouse pointer changes to the following shape: 
2. Hold down the left mouse button and drag the column border to the 
left or right. The column width automatically decreases or increases 
depending on how you moved the column border. 
						

							  Design Mode Basics CentreVu Report Designer Version 8 User Guide
Changing the Column Headings5-10
Changing the Column Headings5
You can quickly and easily change the column headings in your table 
while in the design mode. To change a column heading, do the following:
1. Click on the heading name you want to change. A dialog box 
appears with the current heading highlighted.
2. Enter the new name of the heading in the Name text box.
3. Select OK. 
						

							  Design Mode Basics CentreVu Report Designer Version 8 User Guide
Aligning Fields5-11
Aligning Fields5
The Report Designer Edit menu has two new menu items: Align Controls 
and Undo Align Controls.
You can now select multiple fields and align them according to the 
controls in the Align Controls dialog box. In addition, you can undo the 
alignment if you are not satisfied with the results.The Align Controls 
dialog box provides six alignment choices. When you select multiple 
fields, an outline around the fields appears. Any alignment choice you 
select will align the fields within this outline. 
						

							  Design Mode Basics CentreVu Report Designer Version 8 User Guide
Scale to Page5-12
Scale to Page5
When printing a report that is too large to fit on one page, you will be 
prompted with a message(s) (the number of messages will depend on 
how large your report is) asking if you want Report Designer’s Scale to 
Page function to attempt to fit your report onto one page. 
						

							  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Introduction6-1
6  Edit | Inputs
Introduction6
This chapter teaches you about report input fields and gives you instruction 
on how to add, delete, and edit the input fields for a Report Designer report. 
The sections in this chapter are as follows:
lAbout Report Input Fields
lAdding Input Fields to the Input Window
lDeleting Input fields from the Input Window
lEditing the Order of Input Fields
lEditing the Appearance of Input Fields
lSetting Up Inputs for a Multi-ACD Report
lViewing the Input Window. 
						

							  Edit | Inputs CentreVu Report Designer Version 8 User Guide
About Report Input Fields6-2
About Report Input Fields6
To run a report, you first access a Report Input window. The Report Input 
window gives you control over what data (which splits/skills, trunks, 
dates, intrahour intervals, and so on) are included in the report.
To define report input fields for a designer report, use the Define Input 
window. When you or another user runs the report, this input window 
appears with the field prompt(s) and the input field(s) you defined.
You define fields for the Report Input window using the steps described in 
the following pages.
In the example of an input window that is shown below, the user has 
entered a split number of 1, a date of 07/01/96, and intrahour intervals 
from 8:00 a.m. to 11:00 a.m.
Because the report this input window is associated with is a Historical 
Interval report, CMS will retrieve the data for the report from the historical 
database tables, which are designated with an “h” (hagent, hsplit, htrunk, 
and so on). For more information on how CMS stores and retrieves data, 
refer to Chapter 15, “How CMS Stores and Retrieves Data” and the 
CentreVu® CMS R3V8 Database Items and Calculations document (585-
210-939). 
						

							  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Adding Input Fields to the Input Window6-3
Adding Input Fields to the Input Window6
Defining the type of an input field enables CMS to do the following when 
a user runs the report:
lCheck that the users entries are valid system values and are values 
CMS can use to search the database tables.
lCheck that the user has permissions to run a report for the entries.
lAllow the user to enter names defined in the Dictionary subsystem.
Add only inputs that are used in the report queries. If you add additional 
inputs (that are not used in the queries), then irrelevant information that 
references those inputs will display on the input window for the report.
To define the input fields for a report, complete the following steps:
1. Select Inputs from the Edit menu.
The Edit Inputs “Select inputs for this report” window displays, as 
shown next. If you are editing an existing report, the items that 
already appear on the input window for the report are shown in the 
I
nputs list. If you are creating a new report, the Inputs list is blank.
2. In the Input T
ypes list, highlight the first input you want to require for 
the report. See the following table for definitions of the available 
Input Types.
3. Select the A
dd button.
The item displays on the Inputs list. 
						

							  Edit | Inputs CentreVu Report Designer Version 8 User Guide
Adding Input Fields to the Input Window6-4
4. Repeat Step 2 until you have added all of the inputs required for the 
report.
For this type of 
input:The user must enter the following information:
ACDAn ACD number or name.
AgentAn agent name (as defined in the Dictionary) or 
agent login ID.
The Agent input field can only be a single-value 
input for integrated reports.
Agent groupAn agent group name (as defined in the 
Dictionary).
Use the following query:
ACD=$acd and OLDEST_LOGON > 0 and 
LOGID in (select value from agroups where 
acd_no=$acd and item_name = [Agent Group:])
Agent stateAn agent state name (standard or new name as 
defined in the Dictionary). Standard names are 
ACD, AUX, ACW, and so on.
Call Work CodeA call work code name or number.
DateA date must be entered. Dates can be entered in 
region-specific format or as a relative number (for 
example, -7 for 7 days ago).
ExtensionAn extension number of one to five digits (as 
administered for System 75/Generic 1/Generic 3) 
or three to five digits (as administered for System 
85/Generic 2).