Lucent Technologies CentreVu Call Management System Custom Reports Manual

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields for the Report Input Window4-3
You cannot List all or Find one in the Define Input window by 
searching on multiple fields. For a Find one search, 
CentreVu CMS uses 
only the entry in the Variable name field. 
CentreVu CMS ignores the 
other fields. For a List all search, 
CentreVu CMS ignores all fields.
Figure 4-3
 shows an example of how the report input fields are linked to a 
reports search conditions.
Figure 4-3:...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields for the Report Input Window4-4
Step 3: Enter a 
Field Prompt
4
In the Prompt field, enter a name of up to 50 characters to appear next to 
the input field on the Report Input window. Because you can use blanks, your 
prompt can be more than one word.
This name should describe the information (what split/skill, what date, what 
time, etc.) a user must enter in the field when ordering the report. For 
example, if you want...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields for the Report Input Window4-5
Step 6: 
Provide a 
Default Value 
for the Field
4
Enter a value in the Default field of up to 50 characters. This value 
appears in the input field when the user first accesses the Report Input 
window. The user can then choose to overtype this value with another value 
or order the report with this value.
You can also leave the Default field blank. In this case, the input field will 
be...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields for the Report Input Window4-6
Table 4-1:  Report Input Field Types
Type Description
ACDThe user must enter an ACD number or name (as defined in the Dictionary 
subsystem).
Agent groupThe user must enter an agent group name (as defined in the Dictionary subsystem).
Agent stateThe user must enter an agent state name (standard or new name as defined in the 
Dictionary subsystem). Standard names are ACD, AUX, ACW, and so...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields for the Report Input Window4-7
_________________________
* INFORMIX is a registered trademark of Informix Software, Inc.
Input Fields 
That Allow 
Pattern 
Matching
4
CentreVu CMS can search for values in certain database items according to 
wildcard search patterns. As a result, you can create a custom report that 
allows report inputs based on character strings, plus either * (matches 0 or 
more occurrences of any...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields for the Report Input Window4-8
In addition, any custom database items that you define as CHAR columns in 
INFORMIX also allow this type of searching.
As an example of matching with *, if an input field were a String type and 
were associated with the LOGID database item, the user could enter 1*, 
and 
CentreVu CMS would include data for all agents with login IDs that start 
with 1 (1, 10, 1238, 190, and so on, depending...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields for the Report Input Window4-9
Using a variable name for the associated ACD is most useful when you are 
creating a multi-ACD report. 
Before you can select Variable name for an input fields associated 
ACD, you must define a separate report input field for the ACD 
number/name. This field must have: 
lAn assigned field type of ACD
lThe same variable name you are assigning to the associated ACD.
Step 9: Save a 
Variable...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields for the Report Input Window4-10
Defining the 
Order in Which 
Input Fields 
Appear
4
On the Report Input window, CentreVu CMS displays your input fields in the 
same order you defined them in. However, you have the option of changing 
this order. To change the order in which the input fields appear, do the 
following steps.
Figure 4-4:  The Define Input: Order Window 1.After you have defined (and 
saved) all of your input...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Report Fields4-11
Changing 
Report Input 
Fields
4
Defining Report Fields4
A report consists of fields of data. Defining those fields is the central task of 
creating a custom report.
To define a field, you must specify the following items:
lThe specific data that goes in the field.
lThe position of the field
lThe length of the field
lThe format of the fields data
You do all of these tasks in a predefined sequence described in...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Report Fields4-12
What the xs, 
vs, and hs 
Mean in a 
Field
4
If you copy the design of an existing report, the field(s) on the Screen Painter 
appears filled with xs, vs, or hs.
lxs indicate that the field is discrete. That is, the field appears as a 
single field in the report because, based on the row search conditions 
assigned to the field, 
CentreVu CMS finds only one value.
lvs indicate that the field is repeated...