Lucent Technologies CentreVu Call Management System Custom Reports Manual

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining the Rows of Data for a Report4-53
Figure 4-18:  Sample Report with Discrete Field and Bar
If your row search conditions specify vertically repeated fields/bars, assigned 
fields appear with lowercase vs and assigned bars appear with uppercase 
Vs (see Figure 4-19
).
Figure 4-19:  Sample Field and Bar Design — Vertically Repeated
A report with the design in Figure 4-19
 might appear as shown in 
Figure 4-20
.
 
04/19/95 00:30 AM...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining the Rows of Data for a Report4-54
Figure 4-20:  Sample Report with Vertically Repeated Field and Bar
If your row search conditions specify horizontally repeated fields/bars, 
assigned fields appear with lowercase hs and assigned bars appear with 
uppercase Hs (see Figure 4-21
).
Figure 4-21:  Sample Field and Bar Design — Horizontally Repeated
 
04/19/95 00:30 AM CentreVu(TM) CMS Windows: 1 of 5 ^ 
Custom Reports: Screen...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining the Rows of Data for a Report4-55
A report with the design in Figure 4-21 might appear as shown in 
Figure 4-22
.
Figure 4-22:  Sample Report with Horizontally Repeated Field and Bar
Changing Row 
Search 
Conditions
4
The changes apply to any fields to which you had previously assigned the 
Row Search ID.
 
07/19/93 00:30 AM CentreVu(TM) CMS Windows: 2 of 5 ^ 
Custom Reports: Screen Painter: split status: Hist
Split: Sales-West...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields to Show Run Time/Date and User Inputs4-56
Changing the 
Row Search-
Field 
Assignment(s)
4
To change the row search ID assigned to a particular field, you must first 
disassociate the field from the row search ID. You do this using the Remove 
fields action list option.
Defining Fields to Show Run Time/Date and User Inputs4
The time or date when a report is run is not stored in any database table. 
Instead, 
CentreVu CMS...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields to Show Run Time/Date and User Inputs4-57
CentreVu CMS knows what your current ACD is when you order the report 
and can display the current ACD name or number on the report.
To display the reports run-time, run-date, or the current ACD when you 
ordered the report, you must define a field using the Var/Time/Date window 
(Figure 4-23
). The Var/Time/Date window also allows you to define fields that 
mirror your entries in...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields to Show Run Time/Date and User Inputs4-58
2a.Enter an x to select a display type. You must also complete the 
associated field.
The display options are:
date 
report 
was runSelect this option to display the date you ran the report. 
You must also specify a date format with appropriate 
punctuation in the associated field. You can enter any of 
the following formats or combination of formats:
Table 4-8:  Date Formats...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields to Show Run Time/Date and User Inputs4-59
HH:mm:ss
or
HH:mmMilitary time, either to the second or to 
the minute.
hh:mm:ssam
or
hh:mmam12-hour clock time, with AM or PM 
attached, either up to the second or up 
to the minute. Table 4-9:  Time Formats
2b.Verify that the format of your date and time entries are acceptable by 
accessing the help screen for both the date and time fields.
input 
variableSelect input variable...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Saving Your Work4-60
Step 3: Save 
the 
Var/Date/Time 
Field
4
Repeat Steps 1 through 3 for each field you want to define.
Saving Your Work4
To save everything you have done so far, select Save design from the 
Screen Painter. If you have defined something incorrectly, an error message 
will inform you of this. You must go back and correct any errors before 
saving. Select Save.®
The Var/Time/Date window disappears. 
CentreVuCMS marks...

  Completing Your Custom Report CentreVu CMS Custom Reports
Highlighting Fields5-1
5 Completing Your Custom Report
Highlighting Fields5
For each individual CentreVuä Call Management System (CentreVuCMS) 
custom report, you can administer how the screen displays the colors and 
brightness levels of the text, data and background. You can also administer 
color, brightness level, reverse video, and underlining to emphasize 
individual fields and text in the report.
To change the way the screen displays...

  Completing Your Custom Report CentreVu CMS Custom Reports
Highlighting Fields5-2
Figure 5-1:  The Add Highlights Window
4.Select the highlighting options you want. The highlighting options 
are:
Select one:
lDefaultReflects the text and background settings 
administered for this terminal.
lBlinkingCauses the text/data in the defined area to blink 
(continuous alternation between dim and normal 
brightness or foreground/ background colors).
lBrightMakes the text/data in the defined area become 
bright....