Lucent Technologies CentreVu Call Management System Custom Reports Manual

							  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining the Rows of Data for a Report4-53
Figure 4-18:  Sample Report with Discrete Field and Bar
If your row search conditions specify vertically repeated fields/bars, assigned 
fields appear with lowercase vs and assigned bars appear with uppercase 
Vs (see Figure 4-19
).
Figure 4-19:  Sample Field and Bar Design — Vertically Repeated
A report with the design in Figure 4-19
 might appear as shown in 
Figure 4-20
.
 
04/19/95 00:30 AM CentreVu(TM) CMS Windows: 2 of 5 ^ 
Custom Reports: Screen Painter: split status: Hist
Split: Sales-West
100%82.00
 
04/19/95 00:30 AM CentreVu(TM) CMS Windows: 2 of 5 ^ 
Custom Reports: Screen Painter: split status: Hist
Add highlights
Bar
Copy block
Define input
Erase block
Field
Get copy of design
Move block
Row search
Save design
Test design
Upper/left no-scroll
Variable/time/date Split: $$$$$$$$$$$$$$$$$$$$
Date: $$$$$$$$
Interval Percent Within Service Level 100%
1vvvvvv 1VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV 
						

							  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining the Rows of Data for a Report4-54
Figure 4-20:  Sample Report with Vertically Repeated Field and Bar
If your row search conditions specify horizontally repeated fields/bars, 
assigned fields appear with lowercase hs and assigned bars appear with 
uppercase Hs (see Figure 4-21
).
Figure 4-21:  Sample Field and Bar Design — Horizontally Repeated
 
04/19/95 00:30 AM CentreVu(TM) CMS Windows: 1 of 5 ^ 
Custom Reports: Screen Painter: split status: Hist
Split: Sales-West
Date: 06/08/93
Interval Percent Within Service Level 100%
8:00am
8:30am
9:00am
9:30am
10:00am
10:30am
 
04/19/95 00:30 AM CentreVu(TM) CMS Windows: 2 of 5 ^ 
Custom Reports: Screen Painter: split status: Hist
Add highlights
Bar
Copy block
Define input
Erase block
Field
Get copy of design
Move block
Row search
Save design
Test design
Upper/left no-scroll
Variable/time/date Split: $$$$$$$$$$$$$$$$$$$$
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH
HHHHH 100%1hhhhh
Percent
Within
Service
Level Date: $$$$$$$$ 
						

							  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining the Rows of Data for a Report4-55
A report with the design in Figure 4-21 might appear as shown in 
Figure 4-22
.
Figure 4-22:  Sample Report with Horizontally Repeated Field and Bar
Changing Row 
Search 
Conditions
4
The changes apply to any fields to which you had previously assigned the 
Row Search ID.
 
07/19/93 00:30 AM CentreVu(TM) CMS Windows: 2 of 5 ^ 
Custom Reports: Screen Painter: split status: Hist
Split: Sales-West
100%8:00am 8:30am 9:00am 9:30am 10:00am
Percent
Within
Service
LevelDate: 06/08/93
1.On the Screen Painter, select the 
Row search action list option.®The Row Search window 
appears.
2.Enter a number from 0 to 9 in the 
Row Search ID field, and 
select the Find one action list 
option.®The row search conditions for 
the ID appear.
NoteFor a Find one search, only your entry in the Row search 
ID field counts. 
CentreVu CMS ignores the other fields.
3.Change data in any field(s), and 
select the Modify action list 
option.®Successful appears in the 
windows status line to indicate 
the row search conditions 
have been changed. 
						

							  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields to Show Run Time/Date and User Inputs4-56
Changing the 
Row Search-
Field 
Assignment(s)
4
To change the row search ID assigned to a particular field, you must first 
disassociate the field from the row search ID. You do this using the Remove 
fields action list option.
Defining Fields to Show Run Time/Date and User Inputs4
The time or date when a report is run is not stored in any database table. 
Instead, 
CentreVu CMS simply recognizes when it has finished processing 
the report, and if requested, displays this information on the report. Similarly, 1.On the Screen Painter, place the cursor on a field/bar from which you 
want to disassociate the row search ID. To disassociate a row search 
ID from several fields/bars at one time, place the cursor in a position 
from which you can define a block that includes all appropriate 
fields/bars. 
2.Select the Row search action 
list option.®
The Row Search window 
appears.
3.Enter the desired row search ID 
and select the Find one action 
list option.®The row search conditions for 
the ID appear.
4.Select the Remove fields 
action list option.®The Row Search window 
disappears, the cursor moves 
to its original position on the 
Screen Painter, and
 Move 
cursor to define a 
block and press RETURN 
appears on the status line.
5.Move the cursor using the  , 
, or arrow keys. The 
block you define should contain 
all characters of each field/bar 
from which you are disconnecting 
the row search ID.®The cursor defines a block on 
your terminal in inverse video 
(or color).
6.Press .®The row search ID in each 
field/bar is replaced by a 
question mark
 ? to indicate 
the row search conditions 
have been disconnected.
7.Assign a new row search ID to 
the fields/bars.
Tab
ShiftTab
Return 
						

							  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields to Show Run Time/Date and User Inputs4-57
CentreVu CMS knows what your current ACD is when you order the report 
and can display the current ACD name or number on the report.
To display the reports run-time, run-date, or the current ACD when you 
ordered the report, you must define a field using the Var/Time/Date window 
(Figure 4-23
). The Var/Time/Date window also allows you to define fields that 
mirror your entries in the Report Input window. That is, 
CentreVu CMS simply 
takes the values you enter for an input variable (as defined in the Define 
Input window) and displays those values on the report.
To define a field with one of these types of information, use the following 
steps.
Step 1: Access 
the Variable/ 
Time/Date 
Window
4
Figure 4-23:  The Var/Time/Date Window
Step 2: Define 
the Display 
Ty p e  a n d  
Format
4
On the Screen Painter, place the 
cursor where the left end of the field 
should appear, and select 
Variable/time/date.®The Var/Time/Date window 
appears.
NoteYou are given flexibility in defining the appearance of the date and 
time fields; however, only text matching the defined formats is 
converted into their equivalents. Any other text is simply displayed as 
entered. 
						

							  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields to Show Run Time/Date and User Inputs4-58
2a.Enter an x to select a display type. You must also complete the 
associated field.
The display options are:
date 
report 
was runSelect this option to display the date you ran the report. 
You must also specify a date format with appropriate 
punctuation in the associated field. You can enter any of 
the following formats or combination of formats:
Table 4-8:  Date Formats
mmThe numerical month.
MMMThe month represented by three letters.
yyThe year as two digits.
yyyyThe year as four digits.
ddThe numerical day of the month.
jjjThe day of the year in the Julian 
calendar.
wwwThe day of the week as three letters.
An example of combined formats would be the standard 
date format mm/dd/yy. Or, you could enter just the day 
and month mm/dd.
time 
report 
was runSelect this option to display the time you ran the report. 
You must also enter a time format with the appropriate 
punctuation.
You can use any of the following formats:
Table 4-9:  Time Formats
HHThe hour only, in military time (24-hour 
clock).
hhThe hour only, according to a 12-hour 
clock.
mmThe number of minutes after the hour 
only.
ssThe number of seconds into the minute. 
						

							  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields to Show Run Time/Date and User Inputs4-59
HH:mm:ss
or
HH:mmMilitary time, either to the second or to 
the minute.
hh:mm:ssam
or
hh:mmam12-hour clock time, with AM or PM 
attached, either up to the second or up 
to the minute. Table 4-9:  Time Formats
2b.Verify that the format of your date and time entries are acceptable by 
accessing the help screen for both the date and time fields.
input 
variableSelect input variable to display data exactly as 
it is entered in one of the fields on the Report Input 
window. You must also enter, in the associated field, 
the variable name assigned to the report input field (on 
the Define Input window).
current 
ACDSelect current ACD to display the number or name 
of the ACD that was current when you ordered the 
report. You must also enter, in the associated field, the 
number of characters, 1 to 20, that the ACD field 
should have. If you have defined names in the 
Dictionary subsystem for your ACD(s), then you may 
want to enter 20, since this is the maximum length for 
Dictionary names. 
						

							  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Saving Your Work4-60
Step 3: Save 
the 
Var/Date/Time 
Field
4
Repeat Steps 1 through 3 for each field you want to define.
Saving Your Work4
To save everything you have done so far, select Save design from the 
Screen Painter. If you have defined something incorrectly, an error message 
will inform you of this. You must go back and correct any errors before 
saving. Select Save.®
The Var/Time/Date window disappears. 
CentreVuCMS marks the field in one of the 
following ways: 
For a
 date, the format you defined is displayed (for 
example,
 mm/dd/yy). 
For a
 time, the format you defined is displayed (for 
example,
 hh:mmam). 
For an
 input variable, a string of dollar signs 
($$$) 
is displayed, with the number of dollar signs 
equaling the field length you assigned to the 
variables input field on the Define Input window.
 
For current ACD, a string of dollar signs ($$$) is 
displayed, with the number of dollar signs equaling 
the length you specified in the Var/Date/Time 
window. 
						

							  Completing Your Custom Report CentreVu CMS Custom Reports
Highlighting Fields5-1
5 Completing Your Custom Report
Highlighting Fields5
For each individual CentreVuä Call Management System (CentreVuCMS) 
custom report, you can administer how the screen displays the colors and 
brightness levels of the text, data and background. You can also administer 
color, brightness level, reverse video, and underlining to emphasize 
individual fields and text in the report.
To change the way the screen displays fields and text in your report, do the 
following steps:
NoteYou cannot change the way bars are displayed with the procedure 
that follows. However, you can change the bars threshold colors via 
the   SLK and the Options: Color submenu selection.
1.On the Screen Painter, place the 
cursor in a position where you 
want one corner of a block to be, 
and select Add highlights.®
The cursor returns to its 
original position, and the 
following message appears on 
the status line:
 Move cursor 
to define opposite 
corner of block, press 
RETURN.
2.Move the cursor to a position 
where you want the opposite 
corner of the block to be. The 
block should include all field text 
you want to highlight.®
The block you are defining 
becomes highlighted.
3.Press .®The Add Highlights window 
appears.
Commands
Return 
						

							  Completing Your Custom Report CentreVu CMS Custom Reports
Highlighting Fields5-2
Figure 5-1:  The Add Highlights Window
4.Select the highlighting options you want. The highlighting options 
are:
Select one:
lDefaultReflects the text and background settings 
administered for this terminal.
lBlinkingCauses the text/data in the defined area to blink 
(continuous alternation between dim and normal 
brightness or foreground/ background colors).
lBrightMakes the text/data in the defined area become 
bright. If your terminal does not have a “bright” 
capability, “bright” will equal “normal.”
lDimMakes the text/data in the defined area become 
dim. If your terminal does not have a “dim” 
capability, “dim” will equal “normal.”
lNormalMakes the text/data in the defined area a brightness 
level between “dim” and “bright.”