Lucent Technologies CentreVu Call Management System Custom Reports Manual

585-215-822
Comcode 108501867
Issue 2
December 1996
CentreVu® Call Management System
Custom Reports 

Copyright Ó 1996, 1999 Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your...

Table of Contents
CentreVu®
Call Management System
Custom Reports
   CentreVu CMS Custom Reports
iii
Preface   .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    P-1
General Information    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   P-1
Audience     .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   P-1
Introduction     .    .    .    .    ....

   CentreVu CMS Custom Reports
iv
Step 6: Define the Report as 
Real-Time or Historical  .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   2-6
Step 7: Save the Report Name     .    .    .    .    .    .    .    .    .    .    .    .   2-7
Changing a Reports Access or Description    .    .    .    .    .    .    .    .    .   2-8
Deleting a Custom Report    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   2-9
Using Screen Painter Editing Tools  .    .    ....

   CentreVu CMS Custom Reports
v
Constants .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   4-15
Calculations  .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   4-16
Calculation names  .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   4-16
Aggregate Functions   .    .    .    .    .    .    .    .    .    .    .    .    .    .   4-18
count(*)     .    .    .    .    .    .    .    .    .    .    .    .    ....

   CentreVu CMS Custom Reports
vi
Highlighting Fields.    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   5-1
Defining Stationary (No-Scroll) Areas    .    .    .    .    .    .    .    .    .    .    .   5-4
Changing a 
No-Scroll Area .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   5-6
Saving the Report Design    .    .    .    .    .    .    .    .    .    .    .    .    .    .    .   5-7
Testing the Report Design   .    ....

  Preface CentreVu CMS R3V5 Custom Reports
General InformationP-1
Preface
General Information0
Audience0This book is written for all CentreVuä Call Management System (CentreVu 
CMS) Release 3 Version 5 (R3V5) administrators and split/skill supervisors 
who are interested in creating custom reports. 
Introduction0The CentreVuä CMS R3V5 Custom Reports (585-215-822) document was 
written primarily for the 
CentreVu CMS administrator who has access to all 
parts of the 
CentreVu CMS, and secondarily for...

  Preface CentreVu CMS R3V5 Custom Reports
Organization and Use of This DocumentP-2
Organization and Use of This Document0
This document takes you through creating a custom report from beginning to 
end, starting with Chapter 2, Getting Started
 and ending with Chapter 6, 
Advanced Report Design.
For a first-time user of the Custom Reports subsystem, start at the beginning of 
the document and read the Preface and Chapter 1, Introduction to CentreVu 
CMS Custom Reports, to become familiar with the...

  Preface CentreVu CMS R3V5 Custom Reports
Organization and Use of This DocumentP-3
Chapter 3Using Screen Painter Editing Tools
Chapter 3 shows you how to:
lAccess the Screen Painter
lCopy an existing report
lEdit a report with blocks
lEnter report text
lSave your work.
Chapter 4Defining the Data for a Custom Report
Chapter 4 shows you how to:
lDefine fields for the report input window
lDefine report fields
lDefine bars in a report
lDefine the rows of data for a report
lDefine fields on the report to...

  Preface CentreVu CMS R3V5 Custom Reports
Organization and Use of This DocumentP-4
Use of 
Document
0
Use this document to step you through the process of creating CMS custom 
reports. It includes all of the information needed to learn how to create the 
reports.
NoteFor a description of the CentreVu CMS system, see the 
CentreVuä CMS R3V5 Administration (585-215-820) document.
For examples and explanations of standard reports, see the 
CentreVuä CMS R3V5 Reports (585-215-821) document.
If you have the...