Lucent Technologies CentreVu Call Management System Custom Reports Manual

  Using Screen Painter Editing Tools CentreVu CMS Custom Reports
Copying an Existing Report Design3-7
Step 3: Enter a 
User ID
3
In the User ID field, enter a user ID only if one of the following is true:
lYou are a CentreVu CMS administrator and you want to copy another 
users private report.
lYou want to list the custom reports of a specific user only.
Step 4: Select 
a Report Type
3
Enter x to select the Report type option (either standard or 
custom) for the type of report you want to copy. If the...

  Using Screen Painter Editing Tools CentreVu CMS Custom Reports
Editing a Report with Blocks3-8
Figure 3-4:  Case Study Sample — Copy of a Report Design (Using Get copy)
Editing a Report with Blocks3
A block is a rectangular area on the Screen Painter that you define and use 
to quickly rearrange fields and text. You can erase blocks, copy blocks, or 
move blocks.
You define a block with the cursor by marking two opposite corners of a 
rectangle. When you define a block 
CentreVu CMS highlights the...

  Using Screen Painter Editing Tools CentreVu CMS Custom Reports
Editing a Report with Blocks3-9
Erasing a 
Block
3
Figure 3-5:  Sample Case Study — Defining a Block to Erase
NotePrior to completing a block erase, you can press  to cancel the 
erasure.
1.On the Screen Painter, place the 
cursor in a position where you 
want one corner of the block to 
be, and select Erase block.®
The cursor returns to its 
original position, and the 
following message appears on 
the status line:
 Move cursor 
to define...

  Using Screen Painter Editing Tools CentreVu CMS Custom Reports
Editing a Report with Blocks3-10
Figure 3-6:  Sample Case Study — Erasing the Block
Moving a 
Block
3
4.Enter y, and press  . ®All fields and text within the 
block disappear.Return
NotePrior to completing a block move, you can press  to cancel the 
move.
1.On the Screen Painter, place the 
cursor in a position where you 
want one corner of the block to 
be, and select Move block.®
The cursor returns to its 
original position, and the...

  Using Screen Painter Editing Tools CentreVu CMS Custom Reports
Editing a Report with Blocks3-11
Figure 3-7:  Sample Case Study — Defining a Block to Move
NoteIn our case study, we want to keep the ACW time column, but we 
want to move it over to the left next to the other report items we 
want to keep.
3.Press .®
The following message 
appears in the status line:
 
Move cursor to locate 
upper left corner of 
move, press RETURN.
4.Move the cursor to a new 
position for the upper left corner 
of the...

  Using Screen Painter Editing Tools CentreVu CMS Custom Reports
Editing a Report with Blocks3-12
Figure 3-8:  Case Study Sample — Completing a Block Move
When the block moves to its new location, the blocks text or fields cannot 
overlap any other text or fields. If you do try to move a block to a location 
where it will overlap existing text or fields, an error message displays in the 
status line. 

  Using Screen Painter Editing Tools CentreVu CMS Custom Reports
Entering Report Text3-13
Copying a 
Block
3
When you copy a block, the blocks text or fields cannot overlap any other 
text or fields. If you do try to copy a block to a location where it will overlap 
existing text or fields, an error message displays in the status line.
Entering Report Text3
You can enter text on the Screen Painter to label your fields, enter a report 
title, or include special instructions for the report. You should...

  Using Screen Painter Editing Tools CentreVu CMS Custom Reports
Saving Your Work3-14
To enter text, simply position the cursor where you want the text and type the 
characters. You can use the space bar to create spaces and to delete text. 
You can also simply overtype existing text with new text.
To delete large portions of text, use the Erase block action list option 
(see the “Erasing a Block
” section in this chapter).
Saving Your Work3
If you want to save your work up to this point, select the Save...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields for the Report Input Window4-1
4 Defining the Data for a Custom Report
Defining Fields for the Report Input Window4
To run a standard CentreVuä Call Management System (CentreVu CMS) 
report, you first access a Report Input window (see Figure 4-1
). The Report 
Input window gives you control over what data (which splits/skills, trunks, 
dates, intrahour intervals, and so on) are included in the report.
Figure 4-1:  Sample...

  Defining the Data for a Custom Report CentreVu CMS Custom Reports
Defining Fields for the Report Input Window4-2
Step 1: Access 
the Define 
Input Window
4
Figure 4-2:  The Define Input Window (with Sample Inputs)
Step 2: Define 
the Variable 
Name
4
Enter a name of up to eight alphanumeric characters in the Variable 
name field. You must use this exact variable name again in the Row Search 
window when you define your row search conditions (see the “Defining the 
Rows of Data for a Report” section in...