LG G2 User Guide

							119
Moving contacts from your Old Device to your New Device
1  Export your contacts as a CSV file from your old device to your PC usi\
ng a PC sync program.
2  Install "LG PC Suite" on the PC first. Run the program and connect your Android mobile phone to the PC using a USB cable.
3  On the top menu, select Device > Import to device > Import contacts.
4  A popup window to select the file type and a file to import will appear.
5  On the popup, click the Select a file and Windows Explorer will appear.
6  Select the contacts file to import in Windows Explorer and click the Open.
7  Click OK.
8  A Field mapping popup to link the contacts in your device and new contacts data will appear.
9  If there is a conflict between the data in your PC contacts and device contacts, make the necessary selections or modifications in LG PC Suite.10 Click OK.  
						

							120
Phone software update
LG Mobile phone software update from the Internet
For more information about using this function, please visit http://update.lgmobile.com or http://www.lg.com/common/index.jsp  select your country and language. 
This feature allows you to conveniently update the firmware on your phone to a newer version from the Internet without needing to visit a service center. This feature will only be available if and when LG makes a newer firmware version available for your device.
Because the mobile phone firmware update requires the user's full attention for the duration of the update process, please make sure you check all instructions and notes that appear at each step before proceeding. Please note that removing the USB data cable during the upgrade may seriously damage your mobile phone.
NOTE: LG reserves the right to make firmware updates available only for 
selected models at its own discretion and does not guarantee the availability 
of the newer version of the firmware for all handset models.
LG Mobile Phone software update via Over-the-Air (OTA)
This feature allows you to conveniently update your phone's software to a newer version via OTA, without connecting using a USB data cable. This feature will only be available if and when LG makes a newer firmware version available for your device.
You should first check the software version on your mobile phone: Settings > General tab > About phone > Update Center > Software Update > Check now for update.
Phone software update  
						

							121
NOTE: Your personal data from internal phone storage—including information 
about your Google account and any other accounts, your system/applicatio\
n 
data and settings, any downloaded applications and your DRM licence—
might be lost in the process of updating your phone's software. Therefore, 
LG recommends that you backup your personal data before updating your 
phone's software. LG does not take responsibility for any loss of personal 
data.
NOTE: This feature depends on your network service provider, region and 
country.  
						

							122
About this user guide
•	Before using your device, please carefully read this manual. This will ensure that you use your phone safely and correctly.
•	Some of the images and screenshots provided in this guide may appear differently on your phone.
•	Your content may differ from the final product, or from software supplied by service providers or carriers, This content may be subject to change without prior notice. For the latest version of this manual, please visit the LG website at www.lg.com.
•	Your phone's applications and their functions may vary by country, region, or hardware specifications. LG cannot be held liable for any performance issues resulting from the use of applications developed by providers other than LG.
•	LG cannot be held liable for performance or incompatibility issues resulting from edited registry settings being edited or operating system software being modified. Any attempt to customize your operating system may cause the device or its applications to not work as they should.
•	Software, audio, wallpaper, images, and other media supplied with your device are licensed for limited use. If you extract and use these materials for commercial or other purposes is, you may be infringing copyright laws. As a user, you are fully are entirely responsible for the illegal use of media.
•	Additional charges may be applied for data services, such as messaging, uploading and downloading, auto-syncing, or using location services. To avoid additional charges, select a data plan to is suitable for your needs. Contact your service provider to obtain additional details.
Trademarks
•	LG and the LG logo are registered trademarks of LG Electronics.
•	All other trademarks and copyrights are the property of their respective owners.
About this user guide  
						

							123
DivX HD 
ABOUT DIVX VIDEO: DivX® is a digital video format created by DivX, LLC, a subsidiary of Rovi Corporation. This is an official DivX Certified® device that has passed rigorous testing to verify that it plays DivX video. Visit divx.com for more information and software tools to convert your files into DivX videos. 
ABOUT DIVX VIDEO-ON-DEMAND: This DivX Certified® device must be registered in order to play purchased DivX Video-on-Demand (VOD) movies. To obtain your registration code, locate the DivX VOD section in your device setup menu. Go to vod.divx.com for more information on how to complete your registration.
DivX Certified® to play DivX® video up to HD 720p, including premium content.
DivX®, DivX Certified® and associated logos are trademarks of Rovi Corporation or its subsidiaries and are used under license.
Dolby Digital Plus 
Manufactured under license from Dolby Laboratories. Dolby, Dolby Digital Plus, and the double-D symbol are trademarks of Dolby Laboratories.
Notice: Open Source Software
To obtain the corresponding source code under GPL, LGPL, MPL and other 
open source licences, please visit http://opensource.lge.com/ 
All referred licence terms, disclaimers and notices are available for download 
with the source code.  
						

							124
These accessories are available for use with the your phone. (Items described below may be optional.)
Travel adaptorStereo headset
Quick Start GuideData cable
Micro-USIM 
ejection tool
Accessories
NOTE: •  Always use genuine LG accessories. •  Failure to do this may void your warranty.•  Accessories may vary in different regions.  
						

							125
Troubleshooting
This chapter lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most are easy to fix yourself.
MessagePossible causesPossible corrective measures
Micro-USIM card error
There is no Micro-USIM card in the phone or it is inserted incorrectly.
Make sure that the Micro-USIM card is correctly inserted.
No network connection/ Dropped network
Signal is weak or you are outside the carrier network.
Move toward a window or into an open area. Check the network operator coverage map.
Operator applied new services.
Check whether the Micro-USIM card is more than 6~12 months old. If so, change your Micro-USIM card at your network provider's nearest branch. Contact your service provider.
Codes do not match
To change a security code, you will need to confirm the new code by re-entering it.If you forget the code, contact your service provider.
The two codes you have entered do not match.  
						

							126
MessagePossible causesPossible corrective measures
No applications can be set
Not supported by service provider or registration required.
Contact your service provider.
Calls not available
Dialling error New network not authorized.
New Micro-USIM card inserted.Check for new restrictions.
Pre-paid charge limit reached.Contact service provider or reset limit with PIN2.
Phone cannot be switched on
On/Off key pressed too briefly.Press the On/Off key for at least two seconds.
Battery is not charged.Charge battery. Check the charging indicator on the display.
Troubleshooting  
						

							127
MessagePossible causesPossible corrective measures
Charging error
Battery is not charged.Charge battery.
Outside temperature is too hot or cold.
Make sure phone is charging at a normal temperature.
Contact problemCheck the charger and its connection to the phone.
No voltagePlug the charger into a different socket.
Charger defectiveReplace the charger.
Wrong chargerUse only original LG accessories.
Number not allowed
The Fixed dialling number function is on.
Check the Settings menu and turn the function off.
Impossible to receive / send SMS & photos
Memory fullDelete some messages from your phone.
Files do not openUnsupported file formatCheck the supported file formats.  
						

							128
MessagePossible causesPossible corrective measures
The screen does not turn on when I receive a call.
Proximity sensor problem
If you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean.
No soundVibration modeCheck the settings status in the sound menu to make sure you are not in vibration or silent mode.
Hangs up or freezesIntermittent software problemTry to perform a software update via the website.
Troubleshooting