Lexmark Z2420 User Manual

							CHECK WHETHER THE PRINTER IS ON THE SAME WIRELESS NETWORK AS THE COMPUTER
The SSID of the printer must match the SSID of the wireless network.
Using Windows
1
Type the IP address of the wireless access point (wireless router) in the Web address field of your browser.
If you do not know the IP address of the wireless access point:
aDo one of the following:
In Windows Vista, click   ΠAll Programs ΠAccessories ΠCommand Prompt.
In Windows XP and earlier, click Start ΠPrograms or All Programs ΠAccessories ΠCommand
Prompt.
bType ipconfig.
cPress Enter.
The “Default Gateway” entry is typically the wireless access point.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. Your IP
address might also start with the numbers 10 or 169. This is determined by your operating system or
wireless network software.
2Type your user name and password for the wireless access point (wireless router) when prompted.
3Click OK.
4On the main page, click Wireless or another selection where settings are stored. The SSID appears.
5Write down the SSID, security type, and the security keys if they are shown.
Note: Make sure you copy them down exactly, including any capital letters.
6Store the SSID and the security keys in a safe place for future reference.
Using Macintosh with an AirPort base station
For Mac OS X version 10.5
1From the Finder desktop, click  ΠSystem Preferences.
2Click Network.
3Click AirPort.
The SSID of the network the computer is connected to is displayed in the Network Name pop-up menu.
4Write down the SSID.
For Mac OS X version 10.4 and earlier
1From the menu bar, click Go ΠApplications.
2From the Applications folder, double-click Internet Connect.
3From the toolbar, click AirPort.
The SSID of the network the computer is connected to is displayed in the Network pop-up menu.
4Write down the SSID.
 
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							Using Macintosh with a wireless access point (wireless router)
1
Type the IP address of the wireless access point (wireless router) in the Web address field of your browser and
continue to Step 2.
If you do not know the IP address of the wireless access point (wireless router), then do the following:
For Mac OS X version 10.5
aFrom the Finder desktop, click  ΠSystem Preferences.
bClick Network.
cClick AirPort.
dClick Advanced.
eClick TCP/IP.
The “Router” entry is typically the wireless access point (wireless router).
For Mac OS X version 10.4 and earlier
aFrom the Finder desktop, click  ΠSystem Preferences.
bClick Network.
cFrom the Show pop-up menu, select Airport.
dClick TCP/IP.
The “Router” entry is typically the wireless access point (wireless router).
2Type your user name and password when prompted.
3Click OK.
4On the main page, click Wireless or another selection where settings are stored. The SSID will be displayed.
5Write down the SSID, security type and the security keys if they are shown.
Notes:
Make sure you copy them down exactly, including any capital letters.
Store the SSID and the security keys in a safe place for future reference.
CHECK YOUR SECURITY KEYS
A security key is like a password. All devices on the same wireless network must share the same security key.
WEP key
Must meet one of the following criteria:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII
characters in a WEP key are case-sensitive.
 
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							WPA-PSK or WPA2-PSK passphrase or key
Must meet one of the following criteria:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
Note: If you do not know this information, see the documentation that came with the wireless network, or contact
the person who set up your wireless network.
CHECK YOUR ADVANCED SECURITY SETTINGS
If you are using MAC address filtering to limit access to your wireless network, you must add the printer MAC
address to the list of addresses allowed to connect to the wireless access point (wireless router).
If you set the wireless access point (wireless router) to issue a limited number of IP addresses, you must change
this so that the printer can be added.
Note: If you do not know how to make these changes, see the documentation that came with the wireless network,
or contact the person who set up your wireless network.
Cannot print and there is a firewall on the computer
Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, a firewall could be the problem.
If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:
Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.
If programs request firewall access when you install the printer or try to print, make sure you allow those programs
to run.
Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you
have completed the wireless installation.
Wi-Fi indicator light is not lit
C
HECK POWER
Make sure the  light is on.
Wi-Fi indicator light is green but the printer does not print
(Windows only)
If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the
printer does not print, try one or more of the following:
ALLOW THE WIRELESS INSTALLATION TO COMPLETE
Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless
Setup Successful screen.
 
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							ENABLE THE PRINTER
Confirm that the printer is enabled.
1Do one of the following:
In Windows Vista
a
Click  ΠControl Panel.
bUnder Hardware and Sound, click Printer.
In Windows XP

Click Start ŒPrinters and Faxes.
2Right-click the new printer. If you see Use Printer Online in the menu, select it.
3Close the Printers or Printers and Faxes window and try printing again.
SELECT THE WIRELESS PRINTER
If you have previously set up your printer as a locally-attached printer, you may need to select the wireless printer
to use the printer wirelessly.
1Do one of the following:
In Windows Vista
a
Click  ΠControl Panel.
bUnder Hardware and Sound, click Printer.
In Windows XP

Click Start ŒPrinters and Faxes.
2Check to see if you have a printer called Copy 1 in your folder. If you do, right-click the Copy 1 printer and click
Use Printer Online from the menu.
3Close the Printers or Printers and Faxes window and try printing again.
SELECT THE WIRELESS PORT
If you have previously set up your printer as a locally-attached printer, you may need to select the wireless printer
to use the printer wirelessly.
1Do one of the following:
In Windows Vista
a
Click  ΠControl Panel.
bUnder Hardware and Sound, click Printer.
In Windows XP

Click Start ŒPrinters and Faxes.
2Right-click the printer and select Properties from the menu.
3Click the Ports tab.
 
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							4Locate the selected port. The selected port has a check in the Port column.
5If the Description column of the selected port indicates that it is a USB port, scroll through the list and select
the port with Printer Port in the Description column.
6Click OK, and then try to print again.
Wi-Fi indicator light is blinking orange during installation (Windows
only)
When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking
but cannot connect to the network for which it has been configured. The printer may be unable to join the network
because of interference, its distance from the wireless access point (wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
MAKE SURE THE WIRELESS ACCESS POINT (WIRELESS ROUTER) IS ON
Check the wireless access point (router) and, if necessary, turn it on.
MOVE YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER) TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your wireless access point (wireless router) is not
positioned too closely to these devices.
TRY ADJUSTING EXTERNAL ANTENNAS
Antennas usually work best if they are pointing straight up. You may find that reception improves if you experiment
with different angles for the printer and/or wireless access point antennas.
MOVE YOUR PRINTER
Move the printer closer to the wireless access point (wireless router). Although the possible distance between
devices in 802.11b or 802.11g networks is 300 feet, the maximum range for optimal performance is generally 100–
150 feet.
You can find the signal strength of the network on the network setup page.
CHECK SECURITY KEYS
If your wireless access point (wireless router) is using Wired Equivalent Privacy (WEP) security, the WEP key should
be:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If your wireless access point (wireless router) is using Wi-Fi Protected Access (WPA) security, the WPA passphrase
should be:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
 
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							If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.
CHECK MAC ADDRESS
If your network uses MAC address filtering, provide the MAC address for the printer to your network.
PING THE WIRELESS ACCESS POINT (WIRELESS ROUTER) TO MAKE SURE THE NETWORK IS WORKING
1If you do not already know it, find the IP address of the access point (router).
aDo one of the following:
In Windows Vista, click  ΠAll Programs ΠAccessories ΠCommand Prompt.
In Windows XP, click Start ΠPrograms or All Programs ΠAccessories ΠCommand Prompt.
bType ipconfig.
cPress Enter.
The “Default Gateway” entry is typically the wireless access point (wireless router).
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. Your IP
address might also start with the numbers 10 or 169. This is determined by your operating system or
wireless network software.
2Ping the wireless access point (wireless router).
aDo one of the following:
In Windows Vista, click  ΠAll Programs ΠAccessories ΠCommand Prompt.
In Windows XP, click Start ΠPrograms or All Programs ΠAccessories ΠCommand Prompt.
bType ping followed by a space and the IP address of the wireless access point. For example:
ping 192.168.0.100
cPress Enter.
3Check to see whether the access point responds:
If the wireless access point (wireless router) responds, you will see several lines appear that start with “Reply
from.”
It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer
to try to connect again.
If the wireless access point (wireless router) does not respond, it will take several seconds and then you will
see “Request timed out.”
Try the following:
aDo one of the following:
–In Windows Vista, click  Œ Control Panel Œ Network and Internet Œ Network and Sharing
Center.
–In Windows XP, click Start Œ Control Panel Œ Network Connection.
bSelect the appropriate connection from the ones shown.
Note: If the computer is connected to the access point (router) by an Ethernet cable, the connection
may not include the word “wireless” in its name.
cRight-click the connection, and then click Repair.
 
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							RUN THE WIRELESS SETUP AGAIN
If your wireless settings have changed, you must run the printer wireless setup again. Some reasons your settings
may have changed include your having manually changed your WEP or WPA keys, channel, or other network
settings; or the wireless access point (wireless router) having been reset to factory defaults.
Running the wireless setup again can also resolve issues due to misconfigurations that occured when configuring
the printer for wireless access.
Notes:
If you change network settings, change them on all the network devices before changing them for the wireless
access point (wireless router).
If you have already changed the wireless network settings on your wireless access point (wireless router), then
you must change the settings on all the other network devices before you can see them on the network.
1Do one of the following:
In Windows Vista, click .
In Windows XP, click Start.
2Click Programs or All Programs, and then select the printer program folder from the list.
3Click Tools ΠLexmark Wireless Setup Utility.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part
of the setup process.
4Follow the instructions on the computer screen.
Wi-Fi indicator light is blinking orange during installation
(Macintosh only)
When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking
but cannot connect to the network for which it has been configured. The printer may be unable to join the network
because of interference, its distance from the wireless access point (wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
MAKE SURE THE WIRELESS ACCESS POINT IS ON
Check the wireless access point and, if necessary, turn it on.
MOVE YOUR WIRELESS ACCESS POINT TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure the wireless access point is not positioned too
closely to these devices.
TRY ADJUSTING EXTERNAL ANTENNAS
Antennas usually work best if they are pointing straight up. You may find that reception improves if you experiment
with different angles for the printer and/or wireless access point antennas.
 
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							MOVE YOUR PRINTER
Move the printer closer to the wireless access point. Although the possible distance between devices in 802.11b
or 802.11g networks is 300 feet, the effective range for optimal performance is generally 100–150 feet.
You can find the signal strength of the network on the network setup page.
CHECK SECURITY KEYS
If you are using WEP security
A valid WEP key is:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If you are using WPA security
A valid WPA passphrase is:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a WEP key or WPA passphrase. Using a wireless
network with no security is not recommended because it can allow intruders to use your network resources without
your consent.
CHECK THE MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network.
PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING
1Check the AirPort status and, if you do not already know it, find the IP address of the wireless access point.
In Mac OS X version 10.5
a
From the menu bar, click  ΠSystem Preferences.
bClick Network.
cClick AirPort.
Check Status. It should be on. If it is off, click Turn AirPort On.
The AirPort status indicator should also be green. Green means the port is active (turned on) and connected.
Notes:
Yellow means the port is active but is not connected.
Red means the port has not been configured.
dClick Advanced.
 
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							eClick TCP/IP.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
The "Router" entry is typically the wireless access point.
In Mac OS X version 10.4 and earlier
a
Click  ΠSystem Preferences.
bClick Network.
cIf necessary, select Network Status in the Show pop-up menu.
The AirPort status indicator should be green. Green means the port is active (turned on) and connected.
Notes:
Yellow means the port is active but is not connected.
Red means the port has not been configured.
dFrom the Show pop-up menu, select AirPort.
eClick TCP/IP.
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
The "Router" entry is typically the wireless access point.
2Ping the wireless access point.
aFrom the menu bar, click Go ΠUtilities.
bDouble-click Network Utility.
cClick the Ping tab.
dType the IP address of the wireless access point in the network address field. For example:
10.168.0.100
eClick Ping.
3If the wireless access point responds, you will see several lines that display the number of bytes received from
the access point. This ensures that your computer is connected to the access point.
If the wireless access point does not respond, nothing is displayed. You can use Network Diagnostics to help
resolve the problem.
RUN THE WIRELESS SETUP AGAIN
1From the Finder desktop, double-click the printer folder.
2Double-click Lexmark Wireless Setup Assistant.
3Follow the instructions on the computer screen.
Wi-Fi indicator light is still orange
When the Wi-Fi indicator light is orange, it may indicate that the printer is:
Being configured for use on the wireless network
Not configured in infrastructure mode
Waiting to be configured for ad hoc mode
The printer may be unable to join the network because of interference, its distance from the wireless access point
(wireless router), or until its settings are changed.
 
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							These are possible solutions. Try one or more of the following:
CHECK NETWORK NAME
Make sure your network does not have the same name as another network near you. For example, if you and your
neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's
network.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless
router) to learn how to set a network name.
If you set a new network name, you must reset the printer and computer SSID to the same network name.
CHECK SECURITY KEYS
If your wireless access point (wireless router) is using Wired Equivalent Privacy (WEP) security, the WEP key should
be:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If your wireless access point (wireless router) is using Wi-Fi Protected Access (WPA) security, the WPA passphrase
should be:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.
MOVE YOUR PRINTER
Move the printer closer to the wireless access point (wireless router). Although the possible distance between
devices in 802.11b or 802.11g networks is 300 feet, the maximum range for optimal performance is generally
100-150 feet.
CHECK MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network. For more information, see “How do I find
the MAC address?” on page 29.
Wireless print server not installed
You may see a message during installation indicating that the printer does not have a wireless print server installed.
If you are sure the printer is capable of wireless printing, try the following:
CHECK POWER
Make sure the  light is on.
 
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