Lexmark Z2420 User Manual

For best results when printing photos or other high-quality images, use Lexmark Photo Paper or Lexmark PerfectFinish
Photo Paper and Lexmark print cartridges.
ItemDescription
Lexmark Photo PaperLetter
A4
4 x 6 in.
10 x 15 cm
Lexmark PerfectFinish Photo PaperLetter
A4
4 x 6 in.
10 x 15 cm
L
USB cablePart number 1021294
 
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Troubleshooting
Using the printer troubleshooting software (Windows
only)
The Lexmark Service Center provides step-by-step troubleshooting help and contains links to printer maintenance
tasks and customer support.
To open the Lexmark Service Center, use one of these methods:
Method 1Method 2
If it appears on an error message dialog, click the For
additional assistance, use the Lexmark Service
Center link.1Do one of the following:
In Windows Vista, click  ΠAll Programs, and then
select the printer...

6Plug the power cord into an electrical outlet that other electrical devices have been using.
7Press  to turn the printer on.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when sending a print job, you can try uninstalling and reinstalling the software.
These are some other possible solutions. Try one or more of the following:
MAKE SURE YOUR OPERATING SYSTEM IS SUPPORTED
The following...

6If necessary, double-click setup.exe.
7Follow the instructions on the computer screen to install the software.
8When the installation is completed, enable the security software again.
Page does not print
These are possible solutions. Try one or more of the following:
CHECK MESSAGES
If an error message appears, then resolve the error before trying to print again.
CHECK POWER
If the  light is not on, then make sure that the power cord is properly connected to the printer and plugged into
a known working...

cUnder Hardware and Sound, click Printer.
In Windows XP
aClick Start.
bClick Printers and Faxes.
In Windows 2000
aClick Start.
bClick Settings ΠPrinters.
2Double-click the printer.
3Click Printer.
Make sure no check mark appears next to Pause Printing.
If a check mark does not appear next to Set As Default Printer, then you must select the printer for each file
that you want to print.
Using Macintosh
For Mac OS X version 10.5
1From the Finder desktop, click  ΠSystem Preferences ΠPrint & Fax.
2From the...

If you want to set the printer as the default printer:
aGo back to the Printer List dialog, and then select the printer.
bClick Make Default.
DISCONNECT AND RECONNECT POWER SUPPLY
1Press  to turn off the printer.
2Disconnect the power cord from the wall outlet.
3Remove the power supply from the printer.
4Reconnect the power supply to the printer.
5Plug the power cord into the wall outlet.
6Press  to turn on the printer.
REMOVE AND REINSTALL THE SOFTWARE
If you encountered problems while installing, or if...

Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, you may need to remove and reinstall the printer software.
Using Windows
1Do one of the following:
In Windows Vista, click .
In Windows XP, click Start.
2Click Programs or All Programs, and then select the printer program folder from the list.
3Select Uninstall.
4Follow the instructions on the computer screen to remove the printer software....

5Select your operating system.
6Select the file that you want to download, and then follow the directions on the computer screen.
Enabling the USB port in Windows
To confirm that the USB port is enabled on the computer:
1Do one of the following:
In Windows Vista
aClick  ΠControl Panel.
bClick System and Maintenance ΠSystem.
cClick Device Manager.
In Windows XP
aClick Start.
bClick Control Panel ΠPerformance and Maintenance ΠSystem.
cFrom the Hardware tab, click Device Manager.
In Windows 2000
aClick...

Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
•The power supply is connected to the printer, and  is on.
•Your SSID is correct.
Print a network setup page to verify the SSID the printer is using.
If you are not sure if your SSID is correct, run the wireless setup again.
•Your WEP key or WPA passphrase is correct (if your network is secure).
Log into the wireless access point (wireless router) and check the security settings.
A security key...

Make sure the USB cable is correctly attached.
1Attach the large, rectangular connector to any USB port on your computer. USB ports may be on the front or
the back of the computer, and may be horizontal or vertical.
2Attach the small, square connector to the printer.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, you can try uninstalling and reinstalling the...