Lexmark X945e User Manual
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Waiting The printer has received data to print, but is waiting for an End‑of‑Job command, a Form Feed command, or additional data. Touch Continue to print the contents of the buffer. Cancel the current print job. Waiting for redial The printer is waiting to redial the fax number. Wait for the message to clear. 1565 Emul Error Load Emul Option The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31 Missing or defective cartridge The specified toner cartridge is either missing or not functioning properly. Remove the specified toner cartridge, and then reinstall it. Remove the specified toner cartridge, and then install a new one. 32 Replace unsupported cartridge Remove the specified toner cartridge, and then install a supported one. 34 Incorrect paper size, check Load the appropriate paper or other specialty media in the proper tray. Touch Continue to clear the message and print the job using a different paper tray. Check tray length and width guides and make sure the paper is properly loaded in the tray. Check the Print Properties settings to make sure the print job is requesting the correct paper size and type. Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the data being printed. Cancel the current print job. 34 Short paper Load the appropriate paper or other specialty media in the proper tray. Touch Continue to clear the message and print the job using a different paper tray. Check tray length and width guides and make sure the paper is properly loaded in the tray. Check the Print Properties settings to make sure the print job is requesting the correct paper size and type. Understanding printer messages201 Downloaded From ManualsPrinter.com Manuals
Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the data being printed. Cancel the current print job. 35 Insufficient memory to support Resource Save feature Touch Continue to disable Resource Save and continue printing. To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit the menus to activate the link buffer changes. When Ready appears, enable Resource Save. Install additional memory. 37 Insufficient memory to collate job Touch Continue to print the portion of the job already stored and begin collating the rest of the print job. Cancel the current print job. 37 Insufficient memory for Flash Memory Defragment operation Touch Continue to stop the defragment operation and continue printing. Delete fonts, macros, and other data in printer memory. Install additional printer memory. 37 Insufficient memory, some held jobs will not be restored The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk. Touch Continue to clear the message. 38 Memory full Touch Continue to clear the message. Cancel the current print job. Install additional printer memory. 39 Page is too complex to print Touch Continue to clear the message and continue printing. Cancel the current print job. Install additional printer memory. 40 invalid refill, change cartridge Remove the specified toner cartridge, and then install a new one. Understanding printer messages202 Downloaded From ManualsPrinter.com Manuals
50 PPDS font error Touch Continue to clear the message and continue printing. The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then select On. The printer will find a similar font and reformat the affected text. Cancel the current print job. 51 Defective flash detected Touch Continue to clear the message and continue printing. Cancel the current print job. 52 Flash full Touch Continue to clear the message and continue printing. Downloaded fonts and macros not previously stored in flash memory are deleted. Delete fonts, macros, and other data stored in flash memory. Upgrade to a larger capacity flash memory card. 53 Unformatted flash detected Touch Continue to stop the defragment operation and continue printing. Format the flash memory. If the error message remains, the flash memory may be defective and require replacing. 54 Serial option error Check that the serial cable is connected correctly and is the proper one for the serial port. Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and host computer. Touch Continue to continue printing. Turn the printer power off and then back on to reset the printer. 54 Standard network software error Touch Continue to continue printing. Turn the printer power off and then back on to reset the printer. Upgrade (flash) the network firmware in the printer or print server. 54 Network software error Touch Continue to continue printing. Turn the printer power off and then back on to reset the printer. Upgrade (flash) the network firmware in the printer or print server. Understanding printer messages203 Downloaded From ManualsPrinter.com Manuals
55 Unsupported option in slot 1Turn the printer power off. 2Unplug the power cord from the wall outlet. 3Remove the unsupported optional interface card or internal print server from the printer system board. 4Connect the power cord to a properly grounded outlet. 5Turn the printer power back on. 56 Parallel port disabled Touch Continue to clear the message. The printer discards any data received through the parallel port. Make sure the Parallel Buffer menu item is not set to Disabled. 56 Serial port disabled Touch Continue to clear the message. The printer discards any data received through the serial port. Make sure the Serial Buffer menu item is not set to Disabled. 56 Standard USB port disabled Touch Continue to clear the message. The printer discards any data received through the USB port. Make sure the USB Buffer menu item is not set to Disabled. 56 USB port disabled Touch Continue to clear the message. The printer discards any data received through the USB port. Make sure the USB Buffer menu item is not set to Disabled. 57 Configuration change, held jobs were not restored Touch Continue to clear the message. 58 Too many disks installed 1Turn the printer power off. 2Unplug the power cord from the wall outlet. 3Remove the extra disks. Understanding printer messages204 Downloaded From ManualsPrinter.com Manuals
4Connect the power cord to a properly grounded outlet. 5Turn the printer power back on. 58 Too many flash options installed 1Turn the printer power off. 2Unplug the power cord from the wall outlet. 3Remove the excess flash memory. 4Connect the power cord to a properly grounded outlet. 5Turn the printer power back on. 58 Too many trays attached 1Turn the printer power off. 2Unplug the power cord from the wall outlet. 3Remove the additional trays. 4Connect the power cord to a properly grounded outlet. 5Turn the printer power back on. 61 Remove defective hard disk Touch Continue to clear the message and continue printing. Install a different hard disk before performing any operations that require a hard disk. 62 Disk full Touch Continue to clear the message and continue processing. Delete fonts, macros, and other data stored on the hard disk. Install a larger hard disk. 63 Unformatted disk Touch Continue to clear the message and continue printing. Format the disk. If the error message remains, the hard disk may be defective and require replacing. 80 Scheduled maintenance Contact Customer Support, and report the message. The printer needs to have scheduled maintenance done. Understanding printer messages205 Downloaded From ManualsPrinter.com Manuals
82 Replace waste toner box The waste toner box is full. 1Replace the waste toner box. 2Clear the paper path. 82 Waste toner box nearly full Touch Continue to clear the message and continue printing. Order a replacement waste toner box immediately. 82 Waste toner box missing Insert the waste toner box. 84 Black pc unit life warning The black photoconductor is near exhaustion. When the print quality diminishes, install a new photoconductor. Touch Continue to clear the message and continue printing. 84 Color pc unit life warning One or more of the color photoconductors are near exhaustion. When the print quality diminishes, install new cyan, magenta, and yellow photoconductors. Touch Continue to clear the message and continue printing. 84 pc unit missing Insert the missing photoconductor(s). 84 Replace black pc unit The black photoconductor is exhausted. Install a new photoconductor. 84 Replace color pc units One or more of the color photoconductors are exhausted. Install new cyan, magenta, and yellow photoconductors. 84 Unsupported pc unit Replace the specified photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. Understanding printer messages206 Downloaded From ManualsPrinter.com Manuals
88 toner low When this message appears, the toner is low. When the print becomes faded, replace the toner cartridge. Touch Continue to clear this message and continue printing. 88 Replace toner The toner cartridge is exhausted. Replace the specified toner cartridge. 200–289.yy paper jam 1Clear the paper path. 2Touch Continue to continue printing. 289 Staple error 1Clear the jam from the specified stapler area(s). 2Touch Continue to continue printing. 290‑295.yy scanner jam Clear all original documents from the scanner. 900–999 Service 1Turn the printer off. 2Unplug the power cord from the wall outlet. 3Check all cable connections. 4Connect the power cord to a properly grounded outlet. 5Turn the printer back on. If the service message appears again, contact Customer Support, and report the message. Understanding printer messages207 Downloaded From ManualsPrinter.com Manuals
Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: Direct sunlight Temperatures above 35°C (95°F) High humidity above 80% Salty air Corrosive gases Heavy dust Checking the status of supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of supplies from the control panel 1Make sure the printer is on and Ready appears. 2On the home screen, touch . Note: If is not on the home screen, print a menu settings page to review the status of the supplies. Printing a menu settings page Print a menu settings page to review the current menu settings and to verify printer options are installed correctly. 1Make sure the printer is on and Ready appears. 2On the home screen, touch. 3Touch Reports. 4Touch Menu Settings Page. Checking the status of supplies from a network computer Note: The computer must be connected to the same network as the printer. 1Open a Web browser. 2In the address bar, type the IP address of the network printer (for example,192.264.263.17). Maintaining the printer208 Downloaded From ManualsPrinter.com Manuals
3Press Enter. The Device Status Page appears. A summary of supply levels is displayed. Conserving supplies There are some settings you can change from the control panel that will help you conserve toner and paper. For more information, see “Supplies menu,” “Quality menu,” and “Finishing menu.” If you need to print several copies, you can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies. Ordering supplies To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Ordering toner cartridges When 88 Cyan toner low, 88 Magenta toner low, 88 Yellow toner low, or 88 Black toner low appears, order a new cartridge. When 88 Replace Cyan toner, 88 Replace Magenta toner, 88 Replace Yellow toner, or 88 Replace Black toner appears, you must replace the specified toner cartridge. The recommended toner cartridges specifically designed for the printer are: Part namePart number Cyan High Yield Toner Cartridge C930H2CG Magenta High Yield Toner Cartridge C930H2MG Yellow High Yield Toner Cartridge C930H2YG Black High Yield Toner Cartridge C930H2KG Ordering photoconductors When 84 Black pc unit life warning or 84 color pc unit life warning appears, order replacement photoconductor(s). Part namePart number Single PC Unit C930X72G 3 Pack of PC Units C930X73G Maintaining the printer209 Downloaded From ManualsPrinter.com Manuals
Ordering staple cartridges When Staples low or missing appears, order the specified staple cartridge. When Staples empty or misfed or Load staples appears, replace the specified staple cartridge. See the illustrations inside the stapler finisher door for more information. Part namePart number Staple Cartridges–3 pack (Staples G5) 25A0013 Advanced Booklet Staples (Staples G11 and Staples G12)21Z0357 Ordering a waste toner box When 82 Waste toner box nearly full appears, order a replacement waste toner box. The waste toner box must be replaced when 82 Replace waste toner box appears. Part namePart number Waste Toner Box C930X76G Replacing supplies Replacing the waste toner box Replace the waste toner box when 82 Replace waste toner box appears. The printer will not continue printing until the waste toner box is replaced. 1Waste toner box 2Door E6 Maintaining the printer210 Downloaded From ManualsPrinter.com Manuals