Lexmark X945e User Manual

							Solving print quality problems..............................................................................................................253
Isolating print quality problems ...................................................................................................................... 253
Blank pages ..................................................................................................................................................... 254
Characters have jagged or uneven edges ....................................................................................................... 254
Clipped images................................................................................................................................................ 254
Dark lines ........................................................................................................................................................ 255
Gray background............................................................................................................................................. 255
Incorrect margins ............................................................................................................................................ 255
Light colored line, white line, or incorrectly colored line ............................................................................... 256
Paper curl........................................................................................................................................................ 256
Print irregularities ........................................................................................................................................... 257
Repeating defects ........................................................................................................................................... 257
Skewed print ................................................................................................................................................... 258
Print is too light............................................................................................................................................... 258
Print is too dark .............................................................................................................................................. 259
Solid color pages ............................................................................................................................................. 259
Toner fog or background shading appears on the page ................................................................................. 260
Toner rubs off ................................................................................................................................................. 260
Toner specks ................................................................................................................................................... 260
Transparency print quality is poor .................................................................................................................. 261
Uneven print density ...................................................................................................................................... 261
Solving color quality problems..............................................................................................................261
FAQ about color printing ................................................................................................................................ 261
Contacting Customer Support...............................................................................................................264
Notices.....................................................................................................265
Edition notice........................................................................................................................................265
Industry Canada notices........................................................................................................................267
Power consumption..............................................................................................................................274
Index........................................................................................................278
Contents11
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							Safety information
Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or
make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
Use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched
telephone network.
CAUTION—POTENTIAL INJURY: The printer weighs 91.2 kg (201 lbs); therefore, it requires two people to roll it
safely into place. The scanner weighs 25 kg (55 lb); therefore, it requires two people to roll it safely while it is on
its scanner shelf.
CAUTION—POTENTIAL INJURY: The printer weighs 91.2 kg (201 lbs); therefore, it requires two people to roll it
safely.
CAUTION—POTENTIAL INJURY: If you are installing memory or option cards sometime after setting up the
printer, turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any
other devices attached to the printer, turn them off as well and unplug any cables going to the printer.
CAUTION—POTENTIAL INJURY: Turn the printer off, and unplug the power cord from the wall outlet before
installing an internal option. If you have any other devices attached to the printer, turn them off as well and
unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
CAUTION—POTENTIAL INJURY: If you are installing a memory card after setting up the printer, turn the printer
off, and unplug the power cord from the wall outlet before continuing.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark
components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of
other replacement parts.
This product uses a laser.
CAUTION—POTENTIAL INJURY: Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
This symbol indicates the presence of a hot surface or component.
CAUTION—HOT SURFACE: To reduce the risk of injury from a hot component, allow the surface to cool before
touching it.
 This product uses a ground fault circuit interrupter (GFCI). Monthly testing of the GFCI is recommended.
CAUTION—POTENTIAL INJURY: If you are installing memory or option cards sometime after setting up the
printer, turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any
other devices attached to the printer, turn them off as well and unplug any cables going to the printer. Safety information12
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							CAUTION—POTENTIAL INJURY: Turn the printer off, and unplug the power cord from the wall outlet before
continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables
going into the printer.
CAUTION—POTENTIAL INJURY: If you are installing a memory card after setting up the printer, turn the printer
off, and unplug the power cord from the wall outlet before continuing.
CAUTION—POTENTIAL INJURY: If installing a flash memory or firmware card after setting up the printer, turn
the printer off, and unplug the power cord from the wall outlet before continuing.
CAUTION—POTENTIAL INJURY: If installing a printer hard disk after setting up the printer, turn the printer off,
and unplug the power cord from the wall outlet before continuing.
CAUTION—POTENTIAL INJURY: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching. Safety information13
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							Learning about the printer
Printer configurations
Basic models
1Automatic Document Feeder (ADF)
2Control panel
3Standard exit bin
4Standard 520-sheet tray (Tray 1)
5Cabinet or high capacity feeder.
The high capacity feeder consists of:
520‑sheet tray (Tray 2)
2000‑sheet dual input
•6—867‑sheet tray (Tray 3)
7—1133‑sheet tray (Tray 4)
8Multipurpose feeder
Basic functions of the scanner
The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:
Make quick copies, or change the settings on the control panel to perform specific copy jobs.
Send a fax using the control panel.
Send a fax to multiple fax destinations at the same time.
Scan documents and send them to your computer, an e-mail address, a USB flash memory device, or an FTP
destination.
Scan documents and send them to another printer (PDF by way of FTP). Learning about the printer14
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							Understanding the ADF and scanner glass
ADFScanner glass
Use the ADF for multiple‑page documents.
Use the scanner glass for single pages, small items (such as postcards or
photos), transparencies, photo paper, or thin media (such as magazine
clippings).
You can use the ADF or the scanner glass to scan documents.
Using the ADF
The Automatic Document Feeder (ADF) can scan multiple pages including duplex pages. When using the ADF:
Load the document into the ADF faceup, short edge first.
Load up to 75 sheets of plain paper in the ADF input tray.
Scan sizes from 114.0 x 139.4 mm (4.5 x 5.5 in.) to 297.18 x 431.8 mm (11.7 x 17 in.).
Scan documents with mixed page sizes (letter and legal).
Scan media weights from 52 to 120 g/m2 (14 to 32 lb).
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)
into the ADF. Place these items on the scanner glass.
Using the scanner glass
The scanner glass (flatbed) can be used to scan or copy single pages or book pages. When using the scanner glass:
Place a document facedown on the scanner glass in the upper left corner.
Scan or copy documents up to 215.9 x 355.6 mm (8.5 x 14 in.).
Copy books up to 25.3 mm (1 in.) thick. Learning about the printer15
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							Understanding the control panel
ABCDEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
1
2
3
4
5
6
7 8
Control panel itemDescription
1Display View scanning, copying, faxing, and printing options as well as status and error messages.
2Indicator light Indicates the printer status:
Off—The power is off.
Blinking green—The printer is warming up, processing data, or printing.
Solid green—The printer is on, but idle.
Solid red—Operator intervention is needed.
3Keypad
Enter numbers or symbols on the display.
4Dial Pause
Press  to cause a two- or three-second dial pause in a fax number. In the Fax To: field,
a Dial Pause is represented by a comma (,).
From the home screen, press  to redial a fax number.
The button functions only within the Fax menu or with fax functions. When outside of the
Fax menu, fax function, or home screen, pressing 
 causes an error beep.
5Home
Press  to return home.
Learning about the printer16
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							Control panel itemDescription
6Start
Press  to initiate the current job indicated on the display.
From the home screen, press  to start a copy job with the default settings.
If pressed while a job is scanning, the button has no effect.
7Stop
Stops all printer activity
A list of options is offered once Stopped appears on the display.
8Back
In the Copy menu, press  to delete the right-most digit of the value in the Copy Count. The
default value of 1 appears if the entire number is deleted by pressing 
 numerous times.
In the Fax Destination List, press 
 to delete the right-most digit of a number entered manually.
You can also press 
 to delete an entire shortcut entry. Once an entire line is deleted, another
press of 
 causes the cursor to move up one line.
In the E-mail Destination List, press 
 to delete the character to the left of the cursor. If the
character is in a shortcut, the shortcut is deleted.
Understanding the home screen
After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which
is referred to as the home screen. Use the home screen buttons to initiate an action such as copying, faxing, or scanning;
to open the menu screen; or to respond to messages.
Display itemDescription
1Copy Access the Copy menus.
Note: If the home screen is shown, you can also access the Copy menus by pressing a
number on the keypad.
2E-mail Access the E-mail menus.
3Menus
Access the menus. These menus are available only when the printer is in the Ready state.
Learning about the printer17
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							Display itemDescription
4Status message bar
Shows the current printer status such as Ready or Busy.
Shows printer conditions such as Toner Low.
Shows intervention messages to give instructions on what the user should do so the printer
can continue processing, such as Close door or Insert print cartridge.
5Status/Supplies Appears on the display whenever the printer status includes a message requiring intervention.
Touch it to access the messages screen for more information on the message, including how
to clear it.
6Tips All menus have a Tips button. Tips is a context-sensitive Help feature within the display touch
screens.
7FTP Access the File Transfer Protocol (FTP) menus.
Note: This function must be set up by your system support person. Once it is set up, it
appears as a display item.
8Fax Access the Fax menus.
Other buttons that may appear on the home screen:
ButtonButton nameFunction
Release Held Faxes If this button is shown, there are held faxes with a
scheduled hold time previously set. To access the list
of held faxes, touch this button.
Search Held Jobs Searches on any of the following items and returns
search results:
User names for held or confidential print jobs
Job names for held jobs, excluding confidential
print jobs
Profile names
Bookmark container or job names
USB container or job names for supported
extensions only
Held Jobs Opens a screen containing all the held jobs
Lock Device This button appears on the screen when the printer is
unlocked and Device Lockout Personal Identification
Number (PIN) is not empty.
Touching this button opens a PIN entry screen.
Entering the correct PIN locks the control panel (touch
screen and hard buttons).
Learning about the printer18
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							ButtonButton nameFunction
Unlock Device This button appears on the screen when the printer is
locked. The control panel buttons and shortcuts
cannot be used while it appears.
Touching this button opens a PIN entry screen.
Entering the correct PIN unlocks the control panel
(touch screen and hard buttons).
Cancel Jobs Opens the Cancel Jobs screen. The Cancel Jobs screen
shows three headings: Print, Fax, and Network.
The following items are available under the Print, Fax,
and Network headings:
Print job
Copy job
Fax profile
FTP
E-mail send
Each heading has a list of jobs shown in a column under
it. Each column can show only three jobs per screen.
The job appears as a button which you can touch to
access information about the job. If more than three
jobs exist in a column, then the down arrow appears
at the bottom of the column. Each touch of the down
arrow accesses one job in the list. When more than
three jobs exist, once the fourth job in the list is
reached, then an up arrow appears at the top of the
column.
Using the touch-screen buttons
Note: Depending on your options and administrative setup, your screens and buttons may vary from those shown. Learning about the printer19
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							Sample screen one
ButtonButton nameFunction
Scroll down Opens a drop‑down list
Left scroll decrease button Scrolls to another value in decreasing order
Right scroll increase button Scrolls to another value in increasing order
Left arrow button Scrolls left
Right arrow button Scrolls right
Scan the ADF Scans using the ADF
Scan the flatbed Scans using the scanner glass
Submit Saves a value as the new user default setting
Learning about the printer20
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