Lexmark X940e Owners Manual

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953.XX Operator panel assembly NVRAM failure
954.XX Interconnect card assembly NVRAM failure
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Replace the 
interconnect card 
assembly. 
Go to 
“Interconnect 
card assembly 
removal” on 
page 4-86.
Go to step 3.Problem solved.
3 Perform a print test.
Does the error still occur?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page...

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955.XX RIP card assembly NAND CRC failure
956.00 RIP card assembly processor failure
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Replace the inner 
connect card 
assembly. 
Go to 
“Interconnect 
card assembly 
removal” on 
page 4-86.
Go to step 3.Problem solved.
3 Perform a print test.
Does the error still occur?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.
Go to step...

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956.01 RIP card assembly processor over temperature failure
956.02 RIP card assembly cooling fan failure 
956.03 RIP card assembly FPGA failure
Step Check Yes No
1 Perform a POR.
Does the error occur when the power is turned off/on?Go to step 2. Perform several 
print tests. 
If the problem 
remains, go to 
step 2.
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Go to step 3. Problem solved.
3 Check...

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980.00 Communication error with 1TM, 3TM, or TTM assembly
980.01 HVPS controller communication error
Step Check Yes No
1Check the 1TM, 2TM or TTM controller card assembly 
and the printer engine card assembly for proper 
connection.
Is the above component properly connected?Go to step 2. Replace the 
connection.
2Perform a POR.
Does the error continue when the power is turned off/
on?Replace the 1TM, 
3TM or the TTM 
TTM controller card 
assembly.
Go to “1X...

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980.02 Communication error between printer and RIP card assembly
980.03 Communication error with finisher controller card assembly
3Perform a POR.
Does the error continue when the power is turned off/on?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine 
card assembly 
removal” on 
page 4-88.Problem solved.
Step Check Yes No
1Check the RIP card assembly and the printer engine card 
assembly for proper connection.
Is the...

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1TM, 3TM or TTM left door assembly open
3Perform a POR.
Does the error continue when the power is turned off/on?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine 
card assembly 
removal” on 
page 4-88.Problem solved.
Step Check Yes No
1Check the 1TM, 3TM or TTM left door for proper 
operation.
Is the above component open and close properly?Go to step 2. Replace the 1TM, 
3TM or TTM left 
door assembly.
Go to “1X 500-
sheet drawer...

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Duplex left door assembly open
4Perform a POR.
Does the error continue when the power is turned off/
on?Replace the 1TM, 
3TM, or TTM 
controller card 
assembly. 
Go to “1X 500-
sheet drawer 
(1TM)—1TM 
controller card 
assembly removal” 
on page 4-259, Go 
to “3X 500-sheet 
drawer (3TM)—3TM 
controller card 
assembly removal” 
on page 4-238, or 
Go to “2000-sheet 
dual input (TTM)—
TTM controller 
card assembly 
removal” on 
page 4-212.
Go to step...

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Media size mismatch in width
4Perform a POR.
Does the error continue when the power is turned off/
on?Replace the duplex 
controller card 
assembly. 
Go to “Duplex 
controller card 
assembly removal” 
on page 4-14.
Go to step 5.Problem solved.
5Perform a POR.
Does the error continue when the power is turned off/
on?Replace the lower 
printer engine card 
assembly.
Go to “Lower 
printer engine card 
assembly removal” 
on page 4-91.Problem solved.
Step Check...

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Media size mismatch in width
Step Check Yes No
1Check the media. 
Pull out the tray, and visually check it.
Is the media loaded in tray properly?Go to step 2. Load media 
properly.
2Check the media. 
Pull out the tray, and visually check it.
Are the front media guide and rear media guide on 
tray 3 or tray 4 set correctly?Go to step 3. Set the parts 
correctly.
3Check the switch (TTM media size) for proper 
installation.
Pull out the tray, and...

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No media in the selected media tray
7Perform a print test.
Does the error remain?Replace the printer 
engine card 
assembly.
Go to “Upper 
printer engine card 
assembly removal” 
on page 4-88.Problem solved.
Step Check Yes No
1Check the media. 
Is media loaded in the selected tray?Go to step 2. Load media 
properly.
2Check the sensor (media out) for operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 1....