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Lexmark X940e Owners Manual

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Page 331

Diagnostic information2-215
7510
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 PC cartridge not detected
 PC cartridge invalid
4Perform a POR.
Does the error remain when the power is turned off/on 
again?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine 
card assembly 
removal” on 
page 4-88.Problem solved.
Step Check Yes No
1Check the appropriate PC cartridge.
Is the above component properly installed?Go to step 2. Reinstall the 
appropriate PC 
cartridge.
Go to “PC 
cartridge unit 
removal” on...

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CMY PC cartridges nearly exhausted
CMY PC cartridges exhausted
5Remove the NVM board from the defective upper printer 
engine board and installed on the replacement upper printer 
engine board or upper printer engine board currently in the 
printer.
Does the error continue?Go to step 6 Problem solved.
6Perform a POR.
Does the error continue when the power is turned off/on 
again?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine...

Page 333

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K PC cartridge nearly exhausted
K PC cartridge exhausted
3Perform a POR.
Does the error remain when the power is turned off/on 
again?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine 
card assembly 
removal” on 
page 4-88.Problem solved.
Step Check Yes No
1Check the K PC cartridge.
Is the above component properly installed?Go to step 2. Reinstall the K PC 
cartridge.
Go to “PC 
cartridge unit 
removal” on 
page 4-54....

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 toner cartridge nearly empty
Step Check Yes No
1Check the appropriate toner cartridge.
Does the appropriate toner cartridge contain toner?Go to step 2.  Replace the toner 
cartridge.
2Check the appropriate toner cartridge for proper installation.
Is the appropriate above component properly installed?Go to step 3. Reinstall the 
appropriate toner 
cartridge.
3Check the gear rotation in the appropriate toner add 
assembly.
Does the gear, located at the lower...

Page 335

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 toner cartridge empty
Step Check Yes No
1Check the appropriate toner cartridge.
Does the appropriate toner cartridge contain toner?Go to step 2.  Replace the toner 
cartridge.
2Check the appropriate toner cartridge for proper installation.
Is the appropriate above component properly installed?Go to step 3. Reinstall the 
appropriate toner 
cartridge.
3Check the gear rotation in the appropriate toner add 
assembly.
Does the gear, located at the lower...

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 toner cartridge detection error
Incorrect black toner cartridge error
Incorrect  toner cartridge error
Step Check Yes No
1Check the  toner cartridge for proper installation.
Is the above component properly installed?Go to step 3. Reinstall the 
 toner 
cartridge.
2Replace the  toner cartridge.
Does the error continue?Got to step 3. Problem solved.
3Check the sensor (RFID toner cartridge) for the  
toner cartridge for proper connection.
Is the above...

Page 337

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Tray 1 media size mismatch error
Tray 2 media size mismatch error
Step Check Yes No
1Check the media tray assembly 1 side guide.
Is the above component set properly?Go to step 2. Properly set the 
media tray 
assembly side 
guide.
2Check the media tray assembly 1 end guide.
Is the above component set properly?Go to step 3. Properly set the 
media tray 
assembly end 
guide.
3Check the media tray assembly for damage.
Is the above component...

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Tray 3 media size mismatch error
5Perform a POR.
Does the error remain when the power is turned off/on?Replace the upper 
printer engine card 
assembly. 
Go to “Upper 
printer engine 
card assembly 
removal” on 
page 4-88.Problem solved.
6Perform a POR.
Does the error remain when the power is turned off/on 
again?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Check the media tray assembly...

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Tray 4 media size mismatch error
Tray 1 media type mismatch error
Step Check Yes No
1Check the media tray assembly 4 side guide.
Is the above component set properly?Go to step 2. Properly set the 
media tray 
assembly side 
guide.
2Check the media tray assembly 4 end guide.
Is the above component set properly?Go to step 3. Properly set the 
media tray 
assembly end 
guide.
3Check the media tray assembly for damage.
Is the above component...

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Tray 2 media type mismatch error
3Check the sensor (transparency detect) for proper 
operation.
1. Enter the Diagnostics Menu.
2. Touch BASE SENSOR TESTS.
3. Touch Media path.
4. Touch Transparency detect
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 5. Go to step 4.
4Check the sensor (transparency detect) for proper 
connection.
Is the above component properly...
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