Lexmark X642e User Manual

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The MFP is not plugged into any surge protectors, uninterrupted power supplies, or extension 
cords.
Other electrical equipment plugged into the outlet is working.
The MFP is turned on.
The MFP cable is securely attached to the MFP and the host computer, print server, option, 
or other network device.
Once you have checked each of these possibilities, turn the MFP off, wait at least 10 seconds, and 
then turn the MFP back on. This often fixes the problem.
Printing multiple language PDFs
Solving...

162
Jobs do not print. The MFP is not ready 
to receive data.Make sure Ready or Power Saver appears on the display 
before sending a job to print.
The output bin is full. Remove the stack of paper from the output bin.
The specified input 
tray is empty.Load paper in the tray.
You are using the 
wrong MFP driver or 
are printing to a file.Verify you are using the MFP driver associated with the 
MFP.
If using a USB port, make sure you are running 
Windows 98/Me, Windows 2000, Windows XP, or 
Windows...

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Incorrect characters 
print.You are using an 
incompatible parallel 
cable.If using a parallel interface, make sure you are using an 
IEEE 1284-compliant parallel cable. We recommend 
Lexmark par t number 1329605 (10 ft) or 1427498 (20 ft) for 
the standard parallel port.
The MFP is in Hex 
Trace mode.If Ready Hex appears on the display, you must exit Hex 
Trace mode before you can print your job. Turn the MFP off, 
wait 10 seconds, and then turn the MFP back on to exit Hex 
Trace mode.
Tray linking...

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Solving copy quality problems
The following solutions will help solve copy problems. For additional information, see Copy tips.
Solving scan quality problems
The following solutions will help solve scan problems. For additional information, see Scanning tips.
Solving fax problems
The following solutions will help solve copy problems. For additional information, see Fax tips.
SymptomSolution
Unwanted patterns (Moire) 
appear when a document is 
copied using Photograph 
mode.Change the content mode to...

165
Solving option problems
If an option does not operate correctly after it is installed, or if it quits working:
Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the 
problem, unplug the MFP, and check the connection between the option and MFP.
Print the menu settings page, and check to see if the option is listed in the Installed Options 
list. If the option is not listed, reinstall it. See Printing the menu settings page for more 
information.
Make sure the...

166
Internal print 
serverMake sure the internal print server (also called an internal network adapter or INA) is 
securely connected to the MFP system board.
Make sure you are using the correct cable, that it is securely connected, and the 
network software is correctly set up.
See the drivers CD that shipped with the MFP for more details.
Large capacity 
feeder (2000-
sheet drawer)See Solving 2000-sheet drawer problems.
MFP memory Make sure MFP memory is securely connected to the MFP system board....

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Solving 2000-sheet drawer problems
ProblemSolution
The elevator tray does not raise when the 
loading door is closed, or the elevator tray 
does not lower when the door is opened 
and the elevator button is pushed.Check the following:
The MFP is properly attached to the 2000-sheet drawer.
The MFP is powered on.
The power cord is plugged firmly into the back of the 2000-
sheet drawer.
The power cord is plugged into an outlet.
The outlet has power.
The elevator tray lowers unexpectedly. Check to...

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Solving paper feed problems
SymptomCauseSolution
Paper frequently jams.  You are using paper that does 
not meet the MFP 
specifications.Use recommended paper and other specialty 
media.
See the Card Stock & Label Guide available on our 
Lexmark Web site at www.lexmark.com for 
detailed specifications.
See Avoiding jams for information that can help 
prevent jams from occurring.
You have loaded too much 
paper or too many envelopes.Make sure the stack of paper you load does not 
exceed the maximum...

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Downloaded From ManualsPrinter.com Manuals 

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Print quality troubleshooting
To help isolate print quality problems, print the “Print defects guide,” and check for repeating defects. 
If repeating defects appear, print the Print Quality Test Pages.
Printing the print defects guide
1Touch the help icon (?).
2Touch Print Defects Guide.
Printing the print quality test pages
1Turn the MFP off.
2Hold down the number 2 and number 6 keys on the numeric pad.
3Continue to hold the buttons, and turn the MFP on.
Hold the buttons for about 10 seconds while...