Lexmark T652dn User Manual

							Ordering a maintenance kit
When 80 Routine maintenance needed appears, order a maintenance kit. The maintenance kit contains all
the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser.
Notes:
Using certain types of paper may require more frequent replacement of the maintenance kit. The charge roll,
fuser, pick rollers, and transfer roller can also be individually ordered and replaced as necessary.
To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge to view the label on the
fuser.
Part namePart number
Maintenance kit 40X4723 (100 V T1 fuser)
40X4724 (110 V T1 fuser)
40X4765 (220 V T1 fuser)
40X4766 (100 V T2 fuser)
40X4767 (110 V T2 fuser)
40X4768 (220 V T2 fuser)
Ordering charge rolls
When toner fog or background shading appears on printed pages, order replacement charge rolls.
Part namePart number
Charge roll assembly 40X5852
Ordering a fuser
To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge to view the label on the fuser.
Part namePart number
T1 fuser 40X1870 (100 V)
40X4418 (110 V)
40X1871 (220 V)
T2 fuser 40X5853 (100 V)
40X5854 (110 V)
40X5855 (220 V)
Ordering a fuser wiper
When Replace wiper appears on the display, order a fuser wiper.
Part namePart number
Fuser wiper 40X4417
Maintaining the printer171
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							Ordering pick rollers
When the paper fails to properly feed from the tray, order new pick rollers.
Part namePart number
Pick rollers 40X4308
Ordering staple cartridges
When Staples Low or Staples Empty appears, order the specified staple cartridge.
For more information, see the illustrations inside the stapler door.
Part namePart number
Staple Cartridges–3 pack 25A0013
Ordering a transfer roller
When toner smudges appear on the front or back of printed pages, order a replacement transfer roller.
Part namePart number
Transfer roll assembly 40X1886
Recycling Lexmark products
To return Lexmark products to Lexmark for recycling:
1Visit our Web site at www.lexmark.com/recycle.
2Find the product type you want to recycle, and then select your country from the list.
3Follow the instructions on the computer screen.
Moving the printer
Before moving the printer
Remove all printer options before moving the printer.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely. Maintaining the printer172
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							CAUTION—POTENTIAL INJURY:  Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
Disconnect all cords and cables from the printer before moving it.
Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same
time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer
warranty.
Moving the printer to another location
The printer and options can be safely moved to another location by following these precautions:
Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart
used to move the options must have a surface able to support the dimensions of the options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Shipping the printer
When shipping the printer, use the original packaging or call the place of purchase for a relocation kit. Maintaining the printer173
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							Administrative support
Finding advanced networking and administrator information
This chapter covers basic administrative support tasks. For more advanced system support tasks, see the Networking
Guide on the Software and Documentation CD and the Embedded Web Server Administrators Guide on the Lexmark
Web site at www.lexmark.com.
Using the Embedded Web Server
If the printer is installed on a network, the Embedded Web Server is available for a range of functions including:
Viewing a virtual display of the printer control panel
Checking the status of the printer supplies
Configuring printer settings
Configuring network settings
Viewing reports
To access the Embedded Web Server, type the printer IP address into the address field of your Web browser.
Notes:
If you do not know the IP address of the printer, then print a network setup page and locate the IP address in
the TCP/IP section.
For more information, see the Networking Guide on the Software and Documentation CD and the Embedded
Web Server Administrators Guide on the Lexmark Web site at www.lexmark.com.
Checking the device status
Using the Embedded Web Server, you can view paper tray settings, the level of toner in the print cartridge, the
percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts. To view the
device status:
1Type the printer IP address in the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2Click Device Status.
Setting up e‑mail alerts
You can have the printer send you an e‑mail when the supplies are getting low or when the paper needs to be changed,
added, or unjammed. Administrative support174
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							To set up e‑mail alerts:
1Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2Click Settings.
3Under Other Settings, click E‑mail Alert Setup.
4Select the items for notification, and type in the e‑mail addresses.
5Click Submit.
Note: See your system support person to set up the e‑mail server.
Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the
printer, the network, and supplies.
To view reports from a network printer:
1Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2Click Reports, and then click the type of report you want to view.
Adjusting Power Saver
Available settings range from 1–240 minutes. The factory default is 30 minutes.
To increase or decrease the number of minutes before the printer enters Power Saver mode, do one of the following:
Using the Embedded Web Server
1Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2Click Settings, and then click General Settings.
3Click Timeouts.
4In the Power Saver box, increase or decrease the number of minutes you want the printer to wait before it enters
Power Saver mode.
5Click Submit.
Using the printer control panel
1Make sure the printer is on and Ready appears.
2Press . Administrative support175
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							3Press the arrow buttons until Settings appears, and then press .
4Press the arrow buttons until General Settings appears, and then press .
5Press the arrow buttons until Timeouts appears, and then press .
6Press the arrow buttons until Power Saver appears, and then press .
7Press the arrow buttons to increase or decrease the number of minutes before the printer enters Power Saver
mode, and then press 
.
Restoring the factory default settings
If you want to retain a list of the current menu settings for reference, then print a menu settings page before you restore
the factory default settings. For more information, see “Printing a menu settings page” on page 37.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default
setting. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. All
downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected.
1From the printer control panel, press .
2Press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until General Settings appears, and then press .
4Press the arrow buttons until Factory Defaults appears, and then press .
5Press the arrow buttons until Restore Now appears, and then press .
Restoring Factory Defaults appears. Administrative support176
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							Troubleshooting
Solving basic problems
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure:
The power cord is plugged into the printer and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electronic equipment plugged into the outlet is working.
The printer is turned on. Check the printer power switch.
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
All options are properly installed.
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.
Printer control panel display is blank or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.
If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.
Embedded Web Server does not open
These are possible solutions. Try one or more of the following:
CHECK THE NETWORK CONNECTIONS
Make sure the printer and computer are turned on and connected to the same network.
CHECK THE NETWORK SETTINGS
Depending on the network settings, you may need to type https:// instead of http:// before the printer IP
address to access the Embedded Web Server. For more information, see your system administrator. Troubleshooting177
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							Solving printing problems
Multiple‑language PDFs do not print
The documents contain unavailable fonts.
1Open the document you want to print in Adobe Acrobat.
2Click the printer icon.
The Print dialog appears.
3Select Print as image.
4Click OK.
Error message about reading USB drive appears
Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit
the Lexmark Web site at www.lexmark.com.
Jobs do not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
CHECK TO SEE IF THE PAPER TRAY IS EMPTY
Load paper in the tray.
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
Verify that you are using the correct printer software.
If you are using a USB port, make sure you are running a supported operating system and using compatible printer
software.
MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING
Make sure the internal print server is properly installed and that the printer is connected to the network.
Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. Troubleshooting178
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							MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
For more information, visit the Lexmark Web site at www.lexmark.com.
MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED
Check the cable connections to the printer and print server to make sure they are secure.
For more information, see the setup documentation that came with the printer.
Confidential and other held jobs do not print
These are possible solutions. Try one or more of the following:
PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT
The print job may contain a formatting error or invalid data.
Delete the print job, and then print it again.
For PDF documents, recreate the PDF and then print it again.
MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
Job takes longer than expected to print
These are possible solutions. Try one or more of the following:
REDUCE THE COMPLEXITY OF THE PRINT JOB
Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.
CHANGE THE PAGE PROTECT SETTING TO OFF
1From the printer control panel, press .
2Press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until Setup Menu appears, and then press .
4Press the arrow buttons until Print Recovery appears, and then press .
5Press the arrow buttons until Page Protect appears, and then press .
6Press the arrow buttons until Off appears, and then press . Troubleshooting179
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							Job prints from the wrong tray or on the wrong paper
C
HECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Incorrect characters print
M
AKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the
printer off and back on to exit Hex Trace mode.
Tray linking does not work
These are possible solutions. Try one or more of the following:
LOAD THE SAME SIZE AND TYPE OF PAPER
Load the same size and type of paper in each tray to be linked.
Move the paper guides to the correct positions for the paper size loaded in each tray.
USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS
Print a menu settings page and compare the settings for each tray.
If necessary, adjust the settings from the Paper Size/Type menu.
Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper
Size/Type menu.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
MAKE SURE COLLATE IS SET TO ON
From the Finishing menu or Print Properties, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of
images, and the number of pages in the job. Troubleshooting180
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