Lexmark Prospect Pro205 User Manual

REMOVE AND REINSERT THE PRINTHEAD
1Open the printer and lift the latch.
2
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2Remove the printhead.
Warning—Potential Damage: Do not touch the printhead nozzles.
3Wipe the printhead contacts using a clean, lint-free cloth.
Troubleshooting
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4Reinsert the printhead, and then close the latch until it clicks.
5Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a
printer option when sending a print job, then try removing and reinstalling the software.
Before you reinstall the software, do the following:
MAKE SURE THAT YOUR...

Print job does not print or is missing pages
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1Turn the printer on, and then open the printer.
2Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.
3Close the printer.
SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB
Note: This solution applies to...

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1Reinstall the ink cartridges, see “Replacing...

RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer, and then unplug the power cord from the wall outlet.
2Gently remove the power supply from the printer, and then reinsert it.
3Plug the power cord into the wall outlet, and then turn on the printer.
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and
printer may not be communicating.
RESTART THE COMPUTER AND TRY AGAIN
Cannot print through...

“Paper jam in the duplex unit” on page 126
“Paper jam in the ADF (selected models only)” on page 127
“Paper or specialty media misfeeds” on page 128
Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1Press  to turn off the printer.
2Check the paper tray or lift the scanner unit to check for jammed paper.
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3Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper...

1Push down the duplex latches and pull out the duplex unit.
CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper
path. To avoid injury, use caution when accessing this area for clearing a paper jam.
2Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
3Reinsert the duplex unit.
4Touch DONE or press , depending on your printer model.
5From your computer, resume the print job.
Paper jam in the ADF...

1Open the ADF door, and then gently pull out the jammed paper.
Note: Be careful not to tear the paper while removing it.
2Close the ADF door.
3Touch DONE or press , depending on your printer model.
4From your computer, resume the print job.
Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:
CHECK PAPER CONDITION
Use only new, unwrinkled paper.
CHECK PAPER LOADING
Load...

Print troubleshooting
“Poor quality at the edges of the page” on page 129
“Streaks or lines on printed image” on page 130
“Print speed is slow” on page 130
“Computer slows down when printing” on page 131
Poor quality at the edges of the page
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CHECK MINIMUM PRINT SETTINGS
Unless you are using the borderless feature, use these minimum print margin settings:
Left and right margins:
–6.35 mm (0.25 in.)...

3If necessary, click Advanced.
4From the print options pop-up menu, choose Print Settings or Quality & Media.
From the Paper Type pop-up menu, choose a paper type.
From the Print Quality pop-up menu, choose Photo or Best.
5Click Print.
Streaks or lines on printed image
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CHECK THE INK LEVELS
Replace low or empty ink cartridges.
SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE
MAKE SURE THE INK...