Lexmark PLATINUM PRO905 User Manual

							MAKE SURE DEMO MODE IS TURNED OFF
Check to see if your printer has a Demo Mode. Selected printer features are not available when Demo Mode is
turned on.
From the printer control panel, navigate to Demo Mode:
 > Demo Mode.
Select Off, and then save the setting.
CHECK YOUR WEP KEY OR WPA PASSPHRASE
If your wireless access point is using Wired Equivalent Privacy (WEP) security, then the WEP key should be:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII
characters in a WEP key are case-sensitive.
If your wireless access point is using Wi-Fi Protected Access (WPA) security, then the WPA passphrase should be:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
Note: If you do not know this information, then see the documentation that came with the wireless network, or
contact the person who set up your wireless network.
CHECK IF YOUR WIRELESS ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON
Wireless broadband boxes in Europe, the Middle East and Africa such as LiveBox, AliceBox, N9UF Box, FreeBox, or
Club Internet may require you to press an association/registration button when adding the printer to your wireless
network.
If you are using one of these boxes and need more information, see the documentation that came with your box,
or contact your Internet Service Provider (ISP).
MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
There may be temporary interference from electronic devices such as microwave ovens or other appliances,
cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too
closely to these devices.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER
The range of your wireless network depends on many factors, including the abilities of your router and network
adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.
CHECK THE WIRELESS SIGNAL QUALITY
Print the network setup page and check the signal quality. If the signal quality is listed as good or excellent, then
another factor is causing the problem.
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							CHECK YOUR ADVANCED SECURITY SETTINGS
If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you
must add the printer MAC address to the list of addresses allowed to connect to the wireless access point.
If you set the wireless access point to issue a limited number of IP addresses, then you must change this so that
the printer can be added.
Note: If you do not know how to make these changes, then see the documentation that came with the wireless
router, or contact the person who set up your wireless network.
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER)
See if you have access to the Internet by opening your Web browser and accessing any site.
If there are other computers or resources on your wireless network, then check to see if you can access them
from your computer.
MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK
If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly.
The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless
network.
For Windows users
1Obtain the SSID of the network that the computer is connected to.
aType the IP address of your wireless access point (wireless router) into the address field of your Web browser.
If you do not know the IP address of the wireless access point:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type cmd.
3Press Enter or click OK.
The Command Prompt window opens.
4Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
The “Default Gateway” entry is typically the wireless access point .
The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
bType the user name and password of the router when prompted.
cClick OK.
dOn the main page, click Wireless or any other selection where settings are stored. The SSID will be displayed.
eWrite down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2Print the printer network setup page.
In the Wireless section, look for SSID.
3Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by
the computer.
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							For Macintosh users with an AirPort base station
In Mac OS X version 10.5
1From the Apple menu, choose System Preferences.
2Click Network.
3Click AirPort.
The SSID of the network the computer is connected to is displayed in the Network Name pop-up menu.
4Write down the SSID.
In Mac OS X version 10.4 and earlier
1From the Finder desktop, choose Go > Applications.
2From the Applications folder, double-click Internet Connect.
3From the toolbar, click AirPort.
The SSID of the network the computer is connected to is displayed in the Network pop-up menu.
4Write down the SSID.
For Macintosh users with a wireless access point
1Type the IP address of the wireless access point in the address field of your Web browser, and then continue
to step 2.
If you do not know the IP address of the wireless access point, then do the following:
aFrom the Apple menu, choose System Preferences.
bClick Network.
cClick AirPort.
dClick Advanced > TCP/IP or TCP/IP.
The “Router” entry is typically the wireless access point.
2Type your user name and password when prompted.
3Click OK.
4On the main page, click Wireless or another selection where settings are stored. The SSID will be displayed.
5Write down the SSID, security type and the WEP key/WPA passphrase (if shown).
Notes:
Make sure you copy the network information down exactly, including any capital letters.
Store the SSID and the WEP key or WPA passphrase in a safe place for future reference.
MAKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT
The printer only supports wireless printing through AirPort base stations for Mac OS X 10.5 or later.
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							Wi-Fi indicator light is not lit
C
HECK POWER
If the Wi-Fi indictor light is off, make sure the  light is on. If the  light is not on, check the following:
Make sure the printer is plugged in and turned on.
Make sure the printer is plugged into a working outlet.
If the printer is plugged into a power strip, make sure it is turned on and working.
Wi-Fi indicator light is green but the printer does not print (Windows only)
If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the
printer does not print, then try one or more of the following:
ALLOW THE WIRELESS INSTALLATION TO COMPLETE
Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless
Setup Successful screen.
ENABLE THE PRINTER
Confirm that the printer is enabled:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control printers.
3Press Enter, or click OK.
The printer folder opens.
4Right-click the new printer; from the menu, select Use Printer Online.
5Close the Printers or Printers and Faxes window and try printing again.
SELECT THE WIRELESS PRINTER
You may need to select the wireless printer from your computer to use the printer wirelessly.
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control printers.
3Press Enter, or click OK.
The printer folder opens.
4Right-click the printer in the folder with the matching name and model number followed by ”(Network).”
5Select Use Printer Online from the menu.
6Close the Printers or Printers and Faxes window and try printing again.
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							SELECT THE WIRELESS PORT
If you have previously set up your printer as a locally attached printer, then you may need to select the wireless
printer to use the printer wirelessly.
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control printers.
3Press Enter, or click OK.
The printer folder opens.
4Right-click the printer, and then select Properties or Printer properties from the menu.
5Click the Ports tab.
6Locate the selected port. The selected port has a check beside it in the Port column.
7If the Description column of the selected port indicates that it is a USB port, scroll through the list and select
the port with Printer Port in the Description column. Check the printer model in the Printer column to make
sure you select the right printer port.
8Click OK, and then try to print again.
Wi-Fi indicator light is still orange
When the Wi-Fi indicator light is orange, it may indicate that the printer is:
Not configured in infrastructure mode
Waiting to make an ad hoc connection to another wireless device
Not connected to a wireless network
The printer may be unable to join the network because of interference, its distance from the wireless access point
(wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
CHECK NETWORK NAME
Make sure your network does not have the same name as another network near you. For example, if you and your
neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's
network.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless
router) to learn how to set a network name.
If you set a new network name, you must reset the printer and computer SSID to the same network name.
CHECK SECURITY KEYS
If you are using WEP security
A valid WEP key is:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
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							If you are using WPA security
A valid WPA passphrase is:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER)
The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network
range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors,
including the abilities of your router and network adapters. If you are having trouble printing, try placing the
computer and printer no more than 100 feet apart.
You can find the strength of the network signal on the printer network setup page.
CHECK MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network.
Wi-Fi indicator light is blinking orange during installation
When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking
but cannot connect to the network for which it has been configured. The printer may be unable to join the network
because of interference, its distance from the wireless access point (wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
MAKE SURE THE ACCESS POINT IS ON
Check the access point and, if necessary, turn it on.
MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to
these devices.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER)
The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network
range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors,
including the abilities of your router and network adapters. If you are having trouble printing, try placing the
computer and printer no more than 100 feet apart.
You can find the signal strength of the network on the network setup page.
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							CHECK YOUR WEP KEY OR WPA PASSPHRASE
A WEP key or WPA passphrase is like a password. All devices on a WEP-secured wireless network must share the
same WEP key, and all devices on a WPA-secured wireless network must share the same WPA passphrase.
Note: Make sure you copy it exactly, including any capital letters, and store it in a safe place for future reference.
If you are using WEP security
A valid WEP key is:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If you are using WPA security
A valid WPA passphrase is:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with
no security is not recommended because it can allow intruders to use your network resources without your consent.
CHECK MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network. For more information, see “How do I find
the MAC address?” on page 126.
PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING
For Windows users
1If you do not already know it, find the IP address of the access point:
aClick , or click Start and then click Run.
bIn the Start Search or Run box, type cmd.
cPress Enter, or click OK.
The Command Prompt window opens.
dType ipconfig, and then press Enter.
The “Default Gateway” entry is typically the wireless access point.
The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
2Ping the access point:
aClick , or click Start and then click Run.
bIn the Start Search or Run box, type cmd.
cPress Enter, or click OK.
The Command Prompt window opens.
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							dType ping followed by a space and the IP address of the wireless access point. For example:
ping 192.168.1.100
ePress Enter.
3Check to see whether the access point responds:
If the access point responds, you will see several lines appear that start with “Reply from.”
It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer
to try to connect again.
If the access point does not respond, it will take several seconds and then you will see “Request timed out.”
Try the following:
aClick , or click Start and then click Run.
bIn the Start Search or Run box, type ncpa.cpl, and then press Enter.
cPress Enter or click OK.
dSelect the appropriate connection from the ones shown.
eRight-click the connection, and then click Repair or Diagnose.
For Macintosh users
1Make sure AirPort is turned on:
aFrom the Apple menu, choose System Preferences.
bClick Network.
The AirPort status indicator should be green.
Notes:
Yellow means the port is active but not connected.
Red means the port has not been configured.
2Obtain the IP address of the wireless access point:
aFrom the Apple menu, choose About This Mac.
bClick More Info.
cFrom the Contents pane, choose Network.
dFrom the Active Services list, choose AirPort.
The bottom pane lists the details of the AirPort connection.
eWrite down the “Router” entry. This is typically the wireless access point.
3Ping the wireless access point:
aFrom the Finder desktop, choose Go > Utilities.
bDouble-click Network Utility.
cClick the Ping tab.
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							dIn the network address field, typethe IP address of the wireless access point (or router). For example:
10.168.1.101
eClick Ping.
4If the wireless access point responds, you will see several lines that display the number of bytes received from
the wireless access point. This ensures that your computer is connected to the wireless access point.
If the wireless access point does not respond, then nothing is displayed. You can use Network Diagnostics to
help resolve the problem.
MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER
For Windows users
1Obtain the printer IP address by printing a network setup page.
2Click , or click Start and then click Run.
3In the Start Search or Run box, type cmd.
4Press Enter, or click OK.
The Command Prompt window opens.
5Type ping followed by a space and the IP address of the printer. For example:
ping 192.168.1.100
6Press Enter.
7If the printer responds, you will see several lines that display the number of bytes received from the printer.
This ensures that your computer is communicating with your printer.
If the printer does not respond, then “Request timed out” displays.
Your computer might not be connected to the network.
You may need to change the settings of your printer. Run the Wireless Setup Utility again.
For Macintosh users
1Obtain the printer IP address by printing a network setup page.
In the TCP/IP section, look for Address.
2From the Finder desktop, choose Go > Utilities.
3Double-click Network Utility.
4Click the Ping tab.
5Type the IP address of the printer in the network address field. For example:
10.168.1.101
6Click Ping.
7If the printer responds, you will see several lines that display the number of bytes received from the printer.
This ensures that your computer is communicating with your printer.
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							If the printer does not respond, then nothing is displayed.
Your computer might not be connected to the network. You can use Network Diagnostics to help resolve
the problem.
You may need to change the settings of your printer. Run the Wireless Setup Assistant again.
CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN
If your wireless settings have changed, you must run the printer wireless setup again. Some reasons your settings
may have changed include your having manually changed your WEP or WPA keys, channel, or other network
settings; or the access point having been reset to factory defaults.
Running the wireless setup again can also resolve issues due to misconfigurations that occurred when configuring
the printer for wireless access.
Notes:
If you change network settings, change them on all the network devices before changing them for the access
point.
If you have already changed the wireless network settings on your access point, then you must change the
settings on all the other network devices before you can see them on the network.
For Windows users
1Click  or Start.
2Click All Programs or Programs, and then select the printer program folder from the list.
3Select Printer Home.
4Click the Settings tab.
5Click the Wireless setup utility link.
Note: You may be prompted to connect the printer to the computer again using the installation cable as part
of the setup process.
6Follow the instructions on the computer screen.
For Macintosh users
1From the Finder desktop, double-click the printer folder.
2Double-click Wireless Setup Assistant.
3Follow the instructions on the computer screen.
Wireless print server not installed
You may see a message during installation indicating that the printer does not have a wireless print server installed.
If you are sure the printer is capable of wireless printing, try the following:
CHECK POWER
Make sure the  light is on.
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