Lexmark E352dn User Manual

Printing multiple-language PDFs
51Troubleshooting
Printing multiple-language PDFs
Solving printing problemsSymptomCauseSolution
Some documents do 
not print.The documents 
contain unavailable 
fonts.1Open the document you want to print in Adobe Reader.
2Click the printer icon.
The Print dialog appears.
3Select the Print as image check box.
4Click OK.SymptomCause Solution
The control panel 
display is blank or 
displays only diamonds.The printer self test 
failed.1Turn the printer off, wait about 10...

Turning on Reduced Curl mode
52Troubleshooting
Turning on Reduced Curl mode
If the print media is curled once it exits the printer, Reduced Curl mode can be turned on to help reduce the problem. 
However, before turning this mode on, you should try the possible solutions offered in Troubleshooting. For more 
information, see The paper is curled once it exits the printer.
Note:Print speed is significantly slower in Reduced Curl mode.
1Turn the printer off.
Note:Disabling the control panel menus does not...

Solving option problems
53Troubleshooting
6Press  to save.
The control panel returns to Config Menu / Reduced Curl.
7Press  until Exit Config Menu appears, and then press .
Activating Menu Changes appears. Reduced Curl mode is turned on. 
Resetting the Printer appears briefly followed by Performing Self Test, and the printer returns to Ready.
Solving option problems
If an option does not operate correctly after it is installed or if it quits working:
•Turn the printer off, wait for about 10 seconds, and...

Solving service message issues
54Troubleshooting
Solving service message issues
Solving paper feed problemsProblemSolution
Service messages A service message indicates printer failure that may require service. 
Turn the printer off, wait about 10 seconds, and then turn the printer on.
If the error recurs, write down the error number, the problem, and a 
detailed description. Call for service.SymptomCauseSolution
Paper frequently jams. You are using print media that 
does not meet the printer...

Solving print quality problems
55Troubleshooting
Solving print quality problems
The information in the following table may help you solve print quality problems. If these suggestions do not correct the 
problem, call for service. You may have a printer part that requires adjustment or replacement.ProblemAction
Print is too light. •The toner in the toner cartridge may be low.
•Change the Toner Darkness setting in the Quality menu.
•Change the Brightness setting in the Quality menu.
•Change the Contrast...

Solving print quality problems
56Troubleshooting
Entire page is white.•Make sure the packaging material is removed from the photoconductor kit.
•Check the photoconductor kit and toner cartridge to be sure they are installed 
correctly.
•Replace the photoconductor kit.
Streaks appear on the 
page.•If you are using preprinted forms, make sure the ink can withstand temperatures of 
210°C (410°F).
•Replace the photoconductor kit or toner cartridge.
Printing is too dark.•Change the Toner Darkness setting in...

Solving print quality problems
57Troubleshooting
Part or all of the page is 
printed in black.Check the photoconductor kit to see if it is installed correctly. 
The job prints, but the 
top and side margins are 
incorrect. •Make sure the Paper Size setting in the Paper menu is correct.
•Make sure the margins are set correctly in your program.
Ghost images appear.•Make sure the Paper Type setting in the Paper menu is correct.
•Replace the photoconductor kit.
Gray background prints.•The Toner Darkness...

Solving print quality problems
58Troubleshooting
The Quality menu control panel options can be adjusted to help improve print quality.
In addition, the Enhance Fine Lines and Gray Correction options can be enabled to improve print quality. These settings are 
available on the driver and on the printer Embedded Web Server (EWS) interface. For more information about these 
options, see the driver Help. Menu selectionPurposeValues
Print ResolutionSelect printed output resolution.600 dpi
1200 dpi
2400 Image...

Cleaning the printhead lens
59Troubleshooting
Cleaning the printhead lens
Some print quality problems can be solved by cleaning the printhead lens.
1Turn the printer off.
2Press the button on the left side of the printer to release and lower the front door.
3Remove the print cartridge assembly by pulling on the toner cartridge handle.
Note:Do not press the button on the print cartridge assembly.
Place the print cartridge assembly on a flat, clean surface.
4Locate the glass printhead lens within the...

Cleaning the printhead lens
60Troubleshooting
5Gently wipe the printhead lens with a clean, dry, lint-free cloth.
Warning:Not using a clean, dry, lint-free cloth may result in damage to the printhead lens.
6Install the print cartridge assembly into the printer by aligning the arrows on the guides of the print cartridge 
assembly with the arrows on the tracks in the printer and pushing the print cartridge assembly in as far as it will go.
7Close the front door.
8Turn the printer on.Downloaded From...